Clay Cooley Volkswagen Of Richardson

I've been a VW fan for life. I've had 4 VW in the past 22 years. I purchased my last Jetta from Boardwalk and kept it for nearly 10 years, always having it serviced with their service department. When it cam years. I purchased my last Jetta from Boardwalk and kept it for nearly 10 years, always having it serviced with their service department. When it came time to purchase my new VW, the CC in question there was no question about where to go in order to get the best experience possible. Boardwalk Richardson. Quite frankly for location convenience and trying to stay in the family, I had my first two warranty service visits done with another VW dealer closer to home. For this visit, I stopped by the Boardwalk Richardson service department on my way home, after having my battery drained due to the extreme heat we've been having. Unannounced and unscheduled by the way and 30min from closing. I was promptly attended by the service advisor who was extremely helpful in finding me a loaner vehicle (instead of having to drop the car off the next morning) and took my car in for service the next day. In 15minutes I was on my way home. The service crew not only resolved the battery issue, performed the 30K mile revision work, and state inspection, but was able to resolve a radio issue that was unresolved for months. Boardwalk VW of Richardson Service Advisors, Cashiers, and Technicians are 5 Star material. All were extremly helpfull and resolved my service issuses, even one that other service places could not resolve. Even with a dealer closer to home you can be certain that all of my VW vehicle service needs will be with Boardwalk of Richardson going forward. More

Sales Consultant Josef Puhringer was extremely helpful,courteous and professional. He made certain we were given all the information in regard to the vehicle we were interested in. He made what so helpful,courteous and professional. He made certain we were given all the information in regard to the vehicle we were interested in. He made what sometimes can be a frustrating ordeal into a pleasant experience. More

Jeremy was great to work with! I am a Naval Officer attached to a ship in San Diego and needed to buy a car for my college age daughter in the Dallas Metro area. Jeremy was very instrumental in helpin attached to a ship in San Diego and needed to buy a car for my college age daughter in the Dallas Metro area. Jeremy was very instrumental in helping me through this process and made it as painless as possible. More

I found a great car while shopping online on a Friday night about 9pm. I had a couple questions and the website offered a live chat feature. I used it and within a few moments I had connected (through night about 9pm. I had a couple questions and the website offered a live chat feature. I used it and within a few moments I had connected (through email) with the saleperson who would sell me a car the following day. I really appreciate the dealership being abreast of the best of technology - including online scheduling for service appointments. This tells me they understand their customers needs (we don't talk on the phone much anymore!). I was phoned the next morning first thing by the sales consultant, Mark Sayers, who had emailed the night before. By 10am I had an 11am appt set, the appt was confirmed with another phone call. By 1pm I was driving away in my new (used) VW completely happy with the day left to spend with my family. Quite frankly, I think the transaction could have been even faster, had I been more prepared and not made small talk with Mark! We really appreciated his sales "style". A very authentic man, who made us feel comfortable as we exposed some personal things to him (regarding credit challenges). I felt only comfortable with him and the entire experience was positive. Mark was confident in his abilities to get me the car I desired and I felt reassured by him and his commitment to the customer. His years of experience showed in our transaction - me a bit worried (about my limitations) and him telling me it was going to be ok! And it is. I absolutely love my VW (my third) and my husband plans to buy his next car from Mark and Boardwalk VW. You have an equally great finance guy in Mr. Weimer (I've blanked in his last name). I purchased the platinum extended warranty and I couldn't be happier. Everyone at Boardwalk VW was great. If you want an easy/no hassle/ no craziness car buying experience (in and out in under 3 hours) this is the place! Thanks Guys!! More

Friendly, knowledgeable people, great price! Chris was upfront knowledgeable and outgoing. He knew the product well. Gave me a great check-out after purchase and made a great effort to be transparent be upfront knowledgeable and outgoing. He knew the product well. Gave me a great check-out after purchase and made a great effort to be transparent before the sale. Overall, a great experience!! More

Our car stopped moving AGAIN. It is time to grab a new one. But we have 1 boy at summer break and other 4 month baby. They don't give us much time. Plus hot temperature, it would be horrible for us to go one. But we have 1 boy at summer break and other 4 month baby. They don't give us much time. Plus hot temperature, it would be horrible for us to go out for looking a new car. Steve did help us out of the trouble. His kind and quick service saves us a lot of time and the most important we find a car we both love. I really appreciate all things Boardwalk and Steve did for us. More

After having recently been in a car accident I was in the market for a new car. Secondly I had previously owned a VW and was looking to stay with the brand. Having had a friend suggest we check out Board market for a new car. Secondly I had previously owned a VW and was looking to stay with the brand. Having had a friend suggest we check out Boardwalk we did just that and I am very happy with the results. Our sales advisor was Andy and he did a fantastic job in providing all the information needed to be happy with purchasing our car. He made sure to reassure us of every detail that is relevant to the car and stayed with us throughout the evening to make sure we were happy and satisfied with our purchase. Overall I would recommend Boardwalk - VW - Richardson and Andy Kitch to anyone in the market for a new car. More

It was great experience. This is my second car from Boardwalk and that is why I came back -- because of the people! Maintence also is great! Boardwalk and that is why I came back -- because of the people! Maintence also is great! More

The Boardwalk dealership has always gone above and beyond anything I have experienced in buying and having cars serviced. From giving us a great low interest deal on our 2008 Beetle to the extended elements anything I have experienced in buying and having cars serviced. From giving us a great low interest deal on our 2008 Beetle to the extended elements of the warranty. We were having budget problems when the car was dead and my wife needed to go to work. One cannot work on the battery yourself it is a special design only a dealer can properly handle. We were in a bit of panic worried about towing and labor we could not handle at the moment. Even the battery itself was $110. Boardwalk looked up my warranty info and provided a towing service to come and get the car and loaded it up with the utmost care and concern. They also came and picked me up with a shuttle and took me to pick the car up. Service was done, and they had cleaned the car also performing a points service check for free. The battery system was replaced and they even managed to have the time on the clock and our radio stations still programmed. The CD exchange mechanism had also stopped working and they ordered a new replacement radio as well. Simply amazing service. Despite having lost money on a tire replacement contract 3rd party that went bankrupt and kept our money, no blame was on the part of Boardwalk and their continued courteous and thoughtful service will assure we do our utmost to buy another car from them in the future. Paul & Anne-Marie Angle More

Not only when I purchased the vehicle in 2009 did I receive exceptional service, but after my purchase I required service from the dealership. My service representative went above and beyond my expecta receive exceptional service, but after my purchase I required service from the dealership. My service representative went above and beyond my expectations in the handling of my service needs. The service I was provided was exceptional. I am very satisfied and will return to not only buy my next vehicle at Boardwalk but also for any other service needs. More