Clay Cooley Volkswagen Of Richardson

Always amazing service and great experience! Love Kari, KJ, DJ, Rachel and Erin! Will always go to CCVWR for service. Love Kari, KJ, DJ, Rachel and Erin! Will always go to CCVWR for service. More

12/04/2024 I bought my Volkswagen Tiguan 2021 in Clay Cooley of Richardson, Texas. How do I rate Clay Cooley if the owners of this company don't care about reputation? They have no idea what a service is Cooley of Richardson, Texas. How do I rate Clay Cooley if the owners of this company don't care about reputation? They have no idea what a service is. It was like I was in the Stone Age. You just sell a car and immediately forget about your customer. Why do your employees give out business cards if they know they will NEVER reply to an email? When I decided to contact a Volkswagen dealer, I expected to receive customer SERVICE and PROTECTION. Instead, it's a COMPLETE disregard on the part of your employees and deception of the client for large sums: 1.) Before buying a car, I made a list of dealerships and cars with prices and links to the website. Initially, the car I bought from you cost $18,888, but in the documents it costs $19,883!! Show me the price of $18,888 in the documents (VEHICLE BUYER’S ORDER)? It's NOT there! Of course, I'm talking about the start price of a car without taxes and additional fees. Clay Cooley sold me a car for more than he put it up for on their website. This is a simple theft. Tell me it's not like that. Is Clay Cooley really a Volkswagen dealer?? 2.) In the documents you write that you sold me the SEL but in fact it is SE trim. 3.) Taking advantage of the fact that I don't understand English very well, you imposed on me insurance for $2,500 (ALLY), convincing me that it covers EVERYTHING from bumper to bumper. I asked David Mitchell several times, and he confirmed that it was bumper-to-bumper insurance. In fact insurance covers only the mechanical part and not all of it. So what did I pay $2,500 for?? I called in ALLY and wanted to cancel my insurance. They said that only Clay Cooley can cancel it. So when can you do it? Chemiya Gray and Zachary Stainkamp convinced me that the insurance I paid $2,500 for covers the entire term of my loan (78 months). But that's also a lie - it's actually only 24 months old. Kaelon Burks changed the final price of the monthly payment several times on the move (for this he went to another office and talked to someone), after which the amount became higher. Clay Cooley lies AT EVERY TURN. I moved to Texas a month ago and IMMEDIATELY got a "great" impression of this state. Bravo! I am preparing an appeal to Volkswagen, let them comment on the situation. Let them know who represents their interests and how Clay Cooley deceives clients by taking advantage of the fact that a person does not speak English well. - Dmytro Riner More

Great service provided excellent knowledge from the salesmen. Smooth process from front door to driving away. Would recommend any one who’s looking for a car to get one from there. salesmen. Smooth process from front door to driving away. Would recommend any one who’s looking for a car to get one from there. More

Great service from employees from start to finish making a deal at the dealership thumbs up a deal at the dealership thumbs up More

Don't know who Abraham Herrera is, never met him. Salesperson J Noel Kvale is GREAT! People you have listed, did not work with ANY of them. Salesperson J Noel Kvale is GREAT! People you have listed, did not work with ANY of them. More

Don't know who Abraham Herrera. But my sales person name is Gary Michael. He is excellent sales person. He was more motivated to make the sale. All our concerns and needs are met. W But my sales person name is Gary Michael. He is excellent sales person. He was more motivated to make the sale. All our concerns and needs are met. What ever challenge in price negotiation, plus even features and colors inventory issue, he was able to come up with solutions and got our needs met. Def i am going to recomend only Gary to my associates. Before Gary, i had met other sales person, they were not motivated to make sale. More

Amanda was amazing and so pleasant to work with. She made the car buying experience easy. She made the car buying experience easy. More

My service advisor, Alex is great and always so courteous and responsive to my concerns. and responsive to my concerns. More

Great service all the way around. Alex was pleasant, help and informative. Environment clean and nice. Alex was pleasant, help and informative. Environment clean and nice. More

The service department is welcoming. The department keeps you constantly updated while your car is in the shop. I always feel confident when I drive away that my needs were met. The department keeps you constantly updated while your car is in the shop. I always feel confident when I drive away that my needs were met. More