Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Clay Cooley Volkswagen Of Richardson
Richardson, TX
1,386 Reviews
Clay Cooley Volkswagen of Richardson offers an extensive selection of new and used Volkswagen cars and SUVs. Conveniently located off I-75 at Beltline, Clay Cooley VW provides competitive Volkswagen lease & finance specials to residents in Richardson, Dallas, Plano, Mesquite, Addison, and other surrounding cities in the DFW Metroplex.
Clay Cooley VW Richardson is dedicated to providing a great buying experience, as well as incentives and dealer discounts on Volkswagen models, including the new VW Tiguan and the popular VW Jetta. We offer multiple finance options for both new and preowned Volkswagens, with an impressive collection of used and certified preowned vehicles to choose from.
Visit our Richardson Volkswagen showroom, and ask about the Clay Cooley Family Guarantee Program. Or, schedule an appointment with our VW Service Center for quality attention to your vehicle. Clay Cooley VW of Richardson provides courteous and knowledge sales and service.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,386 reviews
March 19, 2009
Came to this dealership to trade in my current car for a Jetta. They didn't show me cars on the lot, they immedietly wanted to pull my credit to see what I would "qualify" for. We qualified for a very expen Jetta. They didn't show me cars on the lot, they immedietly wanted to pull my credit to see what I would "qualify" for. We qualified for a very expensive car but would NOT work with us on the trade in value. Kelly Blue book was listing it in fair condition as 12,000 -- they only wanted to give us 9,000 and the car was in EXCELLENT condition and fully loaded. Needless to say, we left without a sale & found another dealer that was able to spend time with us. We purchased a $30,000 VW from another dealer. I was NOT surprised to see that the average dealer rating on this site was so low. More
by harris4
Employees Worked With
no idea, large man....
Helpful January 08, 2009
Boardwalk VW Failed! A Story of Customer Service Gone Boardwalk VW Failed! A Story of Customer Service Gone Bad I had a VW Passat that the lease was ending on November 29, 2008. My wife and I take it Boardwalk VW Failed! A Story of Customer Service Gone Bad I had a VW Passat that the lease was ending on November 29, 2008. My wife and I take it back on November 28, 2008 to Boardwalk VW in Richardson, Tx because of our daughter’s 2 year birthday party on the 29th (didn’t want to forget to return the car). We take it in with the vehicle inspection that we had done on November 5, 2008. We passed the inspection with flying colors. I talk to a guy named Fernando. He had me sign several papers. I asked him about 4 times if I owed anymore money for this car. He told me each time “No”. Read the rest here: http://www.blog.mde3.com/2009/01/boardwalk-vw-lost-poor-customer-service/ More
by teast
Employees Worked With
Jesse Reid, Shane Dove
February 28, 2007
My experience with this dealership is full of ups and downs. It started with a phone call telling me that they get a few thousand over window on their cars, not something I wanted to hear but after expl downs. It started with a phone call telling me that they get a few thousand over window on their cars, not something I wanted to hear but after explaining that I wasn't interested in dealing with a dealer that over priced their cars, they changed their tune. When I finally got an idea of exactly what I wanted they never responded to my emails...I'll never know if they could have given me a better price or not. More
by new VW
Employees Worked With
David Price
November 24, 2006
I find their service department incompetent. I've brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the pr brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the problem. The refund for this service took me almost 6 months to receive. I called regularly and was always told that it was in the mail or if I wasn't able to speak to the service man, that I would get a call back. I never did. Another time I was told that replacing the serpentine belt would resolve an AC issue. I replaced it on the subsequent visit and it didn't fix the problem. I have since gone to another mechanic and found that the problem was the AC compressor. More
by vwheadache
September 14, 2005
the best car-buying experience i have ever had. i was the best car-buying experience i have ever had. i was referred to this dealer through friend, so already had high expectations.. but they exceeded the best car-buying experience i have ever had. i was referred to this dealer through friend, so already had high expectations.. but they exceeded them. friendly! knowledgeable! they gave me a great deal on my trade-in! and i have come back several times with questions or for service and they were still just as friendly and helpful. service continues long after the sale! people stop me to tell me they love my little car and i tell every one of them to go to boardwalk volkswagen where they won't just get a great car, but will also be treated right. More
by trace
July 31, 2005
I bought my daughter a Jetta here and was blown away. No back and forth price haggling, they even delivered a car with more options than I wanted and didn't ask for a price increase. Everyone was very prof back and forth price haggling, they even delivered a car with more options than I wanted and didn't ask for a price increase. Everyone was very professional. They even treat women (my daughter) extremely well and fairly in the service department. The dealer may not look like Lexus quality service, but they seem to deliver it. More
by djemt
