Clay Cooley Volkswagen Of Richardson

I have given the rating primarily due to my absolute confidence in my service advisor, Robert King. I will not consider buying a car at another dealership until after Bob retires. So, please don't let confidence in my service advisor, Robert King. I will not consider buying a car at another dealership until after Bob retires. So, please don't let him retire! (And, I'm not related!) Laura Taylor More

Awesome Experience - Excellent Prices on Great Used Cars !!!!!!!!! I was in the market for a used car and came to Boardwalk Volkswagen because they had an excellent price for the vehicle I was looking fo !!!!!!!!! I was in the market for a used car and came to Boardwalk Volkswagen because they had an excellent price for the vehicle I was looking for (a used toyota corolla). This dealership had very competative pricing on its used vehicles compared to other dealerships in the Dallas Ft. Worth metroplex, so I didn't mind driving to Richardson to give it a try. I was prepared for any sales experience to find the right car but after visting several other dealerships, I was unexpectedly suprised by the wonderful treatment I received at Boardwalk. Just 15 minutes before I arrived at the dealership on a Saturday afternoon, I called ahead to make sure the car I was interested in was still there. When I called I didnt have to wait on hold to finally get to a sales person who didn't know anything about the the car I was interested in, instead I was connected directly to a someone who knew everything about the car right then. When I arrived at the dealership 15 minutes later, Andy Ketch, sales consultant, had the car ready for me to test drive with the air conditioning already on (it was over 100 degrees that day). After visting many other dealerships in the heat, he was the only salesperson that didn't make me test drive a car that felt like it was 200 degrees inside the vehicle. This was greatly appreciated. The salesmen at this dealership, particularly Andy, are experienced and work hard on the details to make your experience great. The dealership sales approach was not rough, pushy, or egotistical.Unlike other dealerships where pushy people are trying to sell you something that they dont even know much about in 100 degree heat. Andy was great during the purchase negotiations, and did not forget to make sure I was still comfortable with something to drink, even helping me charge my cell phone so I could talk to my husband. He remebered the details and did not rush me into my decision to purchase the vehicle. The excellent sales experience along with an excellent price on the car (which was a beautifully clean and shiny used car with a 1 owner car fax) made it easy for me to feel comfortable to make the decision to buy the car. I would definately visit this dealership again either for a used vehicle or for a new VW, and look forward to doing business with them and sales consultant Andy Ketch again. Thanks Boardwalk!!! More

Jeremy Heuss was great to work with. I had my list the vehicles narrowed down between two different models that I was interested in when I walked into the dealership, but Jeremy very patiently showed me a vehicles narrowed down between two different models that I was interested in when I walked into the dealership, but Jeremy very patiently showed me around both models and explained the differences between them and the options. He was very knowledgeable about the cars and was able to listen and understand my needs and match me to the right car. I also found it impressive that he personally owned one of the models that I was looking at and showed me some of the customizations that he had done to it. The fact that he personally drives what he sells speaks volumes. The dealership did a great job working with me on a lease arrangement that fit my budget and seemed like a fair price. And the whole process to do all the paperwork and drive out with the car was very smooth and relatively quick. The dealership was very earnest in making sure I understood and had all my questions answered on the details of the purchase and leasing arrangements. More

From the first phone call to picking up my vehicle, ALL employees at this dealership were focused on customer service. VERY RARE...I believe the GM must be exemplary, since it always starts at the top! employees at this dealership were focused on customer service. VERY RARE...I believe the GM must be exemplary, since it always starts at the top! More

WE JUST HAPPENDED TO DRIVE BY THIS DEALERSHIPE AND DECIDED TO WALK IN TO SEE ABOUT PURCHASING A VEHICLE. WE HAD JUST HAD A VERY BAD EXPERIENCE AT ANOTHER DEALER AND HAD LEFT TO LOOK FOR ANOTHER CAR. DECIDED TO WALK IN TO SEE ABOUT PURCHASING A VEHICLE. WE HAD JUST HAD A VERY BAD EXPERIENCE AT ANOTHER DEALER AND HAD LEFT TO LOOK FOR ANOTHER CAR. HAROLD WAS VERY HELPFUL AND WE PURCHASED A CAR FROM HIM IMMEDIATELY. IT WAS NICE TO HAVE A POSITIVE EXPERIENCE AND I FEEL GREAT ABOUT MY PURCHASE. More

I am a first time car buyer and I was a little nervous purchasing a car but Steve was great about helping me find a car that fit my budget and lifestyle. He showed me different makes and models and talked purchasing a car but Steve was great about helping me find a car that fit my budget and lifestyle. He showed me different makes and models and talked me through the ins and outs of buying a car. At no point did I ever feel like I was making the wrong decision and I cannot be any happier! If you ever need a car, call Steve. More

I contacted Boardwalk Volkswagen after I learned the insurance company totaled my 2009 Jetta. I was not really ready to purchase a car and was mostly seeking information. I spoke with Josef Puhringer insurance company totaled my 2009 Jetta. I was not really ready to purchase a car and was mostly seeking information. I spoke with Josef Puhringer who exhibited a 'can do' attitude from the very beginning. I preferred to speak with him in person to gather information and told him about the car that I wanted. I came from the far side of the metroplex and was not able to get to the dealer until nearly closing time. He identified the vehicle from their inventory and had it available upon my arrival. After demonstrating that we could make the purchase that evening, we went forward to make that car mine. I got a deal I am very happy with and Josef Puhringer, the sales manager, and the finance manager all stayed well past closing to put me in the car. Even with the late hours, they did not cut any corners on courtesy. This was an overall great experience, thanks to their efforts. I have owned innumerable VW's in the past and this was my third Jetta. I will continue to purchase VWs and will revisit Boardwalk Volkswagen when the time comes again. Thank you Josef Puhringer!!! Gary C. More

MATTHEW SMITH was extremely friendly, happy to do his job, his enthusiastic approach was contagious, he clearly loved, I repeat, loved what he was doing and it makes a huge difference for me as a consume job, his enthusiastic approach was contagious, he clearly loved, I repeat, loved what he was doing and it makes a huge difference for me as a consumer and a pleasant experience in general. I would actually will come back to him few days later and will thank him again for being who he is. The Internet sales manager, DONOVAN GUILLORY, helped a lot thru the process as well. He was very helpful, patient and professional. New car sales manager EDWARD DENICE was pleasant to deal with and very professional. PATRICK CARROL, the finance manager, was pleasant to deal with and very professional. More

I went in looking for a lease on a new jetta advertised by volkswagon. Other area dealerships told me the price (2199 down plus first month) was non-negotiable. Vw boardwalk let me trade in my golf for the by volkswagon. Other area dealerships told me the price (2199 down plus first month) was non-negotiable. Vw boardwalk let me trade in my golf for the down payment and first month. It was my first time leasing and they made the process very easy and hassle free. Mr. Guillory was very nice and didn't try to convince me to upgrade, he worked within my price limitations. Pat Carroll made the financing worry free as well, I was in and out of the dealership in two hours with my new jetta! Incant recommend these guys enough. Great service, super friendly and welcoming. They set up my first servicing right then and there, and even topped off my gas. If you want a great car experience I suggest boardwalk vw! More