Clay Cooley Volkswagen Of Richardson

I have purchased four new cars from this dealership in the past and this is first "used" purchase. All were good experiences. Josef was very helpful during the whole process and he really knows the produc the past and this is first "used" purchase. All were good experiences. Josef was very helpful during the whole process and he really knows the product line well. Got a good price and I'm very happy with the gently used 2010 CC I bought. More

Mostafa was no nonsense and to the point, doing what I had asked over the phone before I even went to the dealership, and delivering on his promises once I got there. I am now driving a new GTI that I LOV had asked over the phone before I even went to the dealership, and delivering on his promises once I got there. I am now driving a new GTI that I LOVE and that I purchased on a deal I felt great about. Also, they saved my preferences from previous visits so they knew what I wanted, and were able to contact me when what I wanted was available. Thank you mostafa for finding my new car!! More

Steve was the first person to respond to the internet request. He asked me a few questions about what I was looking for and pulled a couple of cars to test drive that evening. Jeremy helped us once we g request. He asked me a few questions about what I was looking for and pulled a couple of cars to test drive that evening. Jeremy helped us once we got to the dealership. We didn't intend on actually purchasing a vehicle. However, Jeremy was able to stay as close to my budget as he could. He continued to negotiate until we reached something that worked with my budget. This is the second car my family has purchased from Boardwalk Volkswagen of Richardson. Everything about this dealership and service center screams GREAT CUSTOMER SERVICE!!! While waiting for the finance people to do their thing, we has great conversation with the receptionist and other salesmen. More

Josef made buying a car hassle-free and quick! This was my first car purchase and he worked with me to get the car I wanted for a reasonable price. my first car purchase and he worked with me to get the car I wanted for a reasonable price. More

Wow! What a wonderful experience with the service department on two separate occasions during the past month. The experiences were far above expectation both with the quality of service and quality o department on two separate occasions during the past month. The experiences were far above expectation both with the quality of service and quality of work. I will recommend Boardwalk VW-Richardson any time the opportunity arises. Keep up the excellent work! Debbie C. More

Working with Mr. Jeff Fagan, service drive manager, to get work done on my 2007 Passat 2.0t has been a truly exceptional experience. Jeff and the staff at Boardwalk of Richardson go above and beyond to ma get work done on my 2007 Passat 2.0t has been a truly exceptional experience. Jeff and the staff at Boardwalk of Richardson go above and beyond to make your visit and overall experience worth your time, which is difficult to come by in this day and age. I would recommend them to all my family and friends and personally drive further than necessary to get my vehicle serviced using them. Give them a try! - Brian R. (Frisco, TX) More

What a great purchase experience. I was all set to purchase a Certified Jetta for my daughters birthday that had 51,000 miles on it. They informed me that a same year model Jetta came in with only 9,0 purchase a Certified Jetta for my daughters birthday that had 51,000 miles on it. They informed me that a same year model Jetta came in with only 9,000 miles on it and sold it to me for almost the same price. The car was like new! There were some issues with the tires when I got there...NO PROBLEM! Rick and the gang told me to bring the car back, and they would replace all four tires at no charge to me. That is above and beyond customer service. They even drove 60 miles round trip to pick up a trade in that was only worth $1,000. I could not have asked for a better experience. I will send anyone that is looking for a VW to Rick. More

they were very professional and did what they said they would do Steve did a great job going over the car and working with me through the entire process would do Steve did a great job going over the car and working with me through the entire process More

This is my second Volkswagen with Boardwalk VW of Richardson. It is so easy to deal with them and the people there are the best. The ones that make me come back are, Billy Cooper, Byron Simms and now Richardson. It is so easy to deal with them and the people there are the best. The ones that make me come back are, Billy Cooper, Byron Simms and now Josef Puhringer. Thanks for the great job and the great car. See you again soon. David Gainey More

I took my car in for maintenance regarding a knocking sound in the engine. The dealership quoted me $1000 for a bent AC rod within the engine, but they specifically told me they were going to take it apa sound in the engine. The dealership quoted me $1000 for a bent AC rod within the engine, but they specifically told me they were going to take it apart and verify that it was the problem. As it turns out that was not the problem the Dual Mass Flywheel was very worn resulting in the sound I heard. This doubled my quote to $2000, but they also changed my oil, found a problem with my transmission flush and repaired it, and fixed my backseat cup holder I had broken a while back. I would say that was well worth the quoted price. Did I mention they also washed and cleaned the car inside and out. Kim was also very honest, friendly, patient, and updated me on the progress. During peek operating hours if I could not reach him he always called back as soon as possible. More