Clay Cooley Volkswagen Of Richardson

Since moving to Richardson 7 years ago, we have been to Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have to admit that when we come to Boardwalk I feel absolutely comfortable that my wife's car is taken care of and that all service recommended is reasonable. Unfortunately I do not feel the same when I take my vehicle to the Chevy Dealership. Believe me wife does not let me forget it. But I have to admit, Boardwalk is simply better. The work is done in a timely fashion. The staff tells us what to expect, we have had no unpleasant surprises. One of the reasons we feel so confident in the service we receive is the people. For example Tie Johnson is, "Da Bomb." Like the rest of the staff, she has a smile on her face, when/if you meet her you will find that she is engaged and knowledgeable. When you meet people who care they stand out. I am thankful that we have Tie to call upon. Tie is not alone, she is supported by Service Director Jason Lederer. I was so impressed with Tie, I felt compelled to share our experience with Jason. I think the fact that Jason recognizes that Tie is an asset speaks volumes about him and the organization. As long as we keep getting this level of service Boardwalk has our business. More

I have an intermittent problem with my A/C unit that has been difficult to diagnois. My service rep, Jeff Mauldin, originally recommended that we put a dye refrigerant in and come back in a month or so and been difficult to diagnois. My service rep, Jeff Mauldin, originally recommended that we put a dye refrigerant in and come back in a month or so and see whare it was leaking. That visit cost me about $350. I brought the vehicle back in a second time and this time Jeff said that the tech had looked at the log in the on-board computer and found that the condesation unit's fan was cutting off when at idle and that this was caused by a bad battery. So, they replaced the battery (at a cost of almost $400) and sent me on my way. When I asked why they had not diagnosed the problem correctly on my first visit, I got immediate respones indicating that they would make it right. When I brought the vehicle back in to have a part installed that I had ordered, I reported that the A/C problem had occurred again. This time they kept the vehicle 2 days but were unable to reproduce the problem. I told them that I would continue to drive the vehicle until the A/C stayed broke. When I when to check out, I found that Jeff had comp'ed the price of the part that I had ordered ($130) and the entire amount of this visit's service as well as putting a $170 credit on my account. I appreciate Boardwalk VW's desire to get it right and do right by their customers. More

I worked with Edward Denice and Donovan Guillory at Boardwalk Volkswagen of Richardson. They treated me awesome and showed me all there was to know about my car. I would send family and friends to th Boardwalk Volkswagen of Richardson. They treated me awesome and showed me all there was to know about my car. I would send family and friends to them!!! Thanks again guys!!! More

PLEASE READ BELOW NOTES: I was very disappointed with PLEASE READ BELOW NOTES: I was very disappointed with Edward Denice - Sales Manager, not willing to help, very arrogant and inappropriate. On the o PLEASE READ BELOW NOTES: I was very disappointed with Edward Denice - Sales Manager, not willing to help, very arrogant and inappropriate. On the other hand, Patrick Carroll - Financial Consultant bent over backwards to help me, but his hands were TIED. I'm taking my business after 11 years of loyalty to VW to another dealership that is willing and able to help me. I have placed a call into the GM, as he needs to be informed about Mr. Denice's behavior. More

With the recession and financial preparedness I needed to get from 2 car payments down to 1. Rick and his sales and finance team made it happen. I was able to trade in my vehicles yes vehicles and walk away get from 2 car payments down to 1. Rick and his sales and finance team made it happen. I was able to trade in my vehicles yes vehicles and walk away with a new car that will last me for a long time. However most importantly I accomplished to get myself into only one car payments I had wanted. The service is among the best and actually the second time I make a purchase there. I have also recommended a few friends to Boardwalk and yes you guessed it they are all VW owners now too. THANK YOU BOARDWALK VW!!! More

The service here was fast and friendly. My car was ready prior to the anticipated time and Jeff let me know about special deals that were happening. I felt like he dealt very fairly with me. prior to the anticipated time and Jeff let me know about special deals that were happening. I felt like he dealt very fairly with me. More

I went in and bought a car from Gary, had great knowledge about the vehicles and helped answer all of my questions. I would highly recommend buying a car from him. Great all around service and deal. about the vehicles and helped answer all of my questions. I would highly recommend buying a car from him. Great all around service and deal. More

This dealership is GREAT!!!!!!!!!! Customer needs oriented. Jim Dukes is one fine, attentive salesman. If you go to Boardwalk talk to Jim. Service Department is top notch. You can see a total team oriented. Jim Dukes is one fine, attentive salesman. If you go to Boardwalk talk to Jim. Service Department is top notch. You can see a total team effort here. More

Excellent work done on brakes. The time promised was accomplished. They washed the car as a courtesy, and even took out and washed the rubber FLOOR MATS in my dirty car. The waiting room was furnished accomplished. They washed the car as a courtesy, and even took out and washed the rubber FLOOR MATS in my dirty car. The waiting room was furnished with comfortable furniture - chairs with adjacent tables to set your free coffee on, too. I go only to this VW dealer for service on my 2005 VW Jetta. More

Bret was very helpful and was able to find me exactly what I was looking for within my budget. All of the other staff members that we encountered were also very helpful. The Finance Manager was very ea what I was looking for within my budget. All of the other staff members that we encountered were also very helpful. The Finance Manager was very easy to deal with as well. More