Clay Cooley Volkswagen Of Richardson

Car in for its 24K Service cost covered by VWoA + Recalls + Warranty Great Service Team to work with. My only comment is that Dealership recently removed their late opening hours (->22:00) and now close at + Warranty Great Service Team to work with. My only comment is that Dealership recently removed their late opening hours (->22:00) and now close at 19:00 which meant they had to keep the car and complete the recalls the following morning. I miss these late hours.. More

I didn't schedule an appointment to have an oil change but I definitely waited a long time before anybody came to me; about 2 minutes or more. And I saw several service reps and only one of them was on t but I definitely waited a long time before anybody came to me; about 2 minutes or more. And I saw several service reps and only one of them was on the phone while the others were in front of their computers. The gentleman who greeted me went to one of the service reps and the service rep came over to the vehicle. He didn't share his name with me but said that he was busy doing something on the computer. I told him that I just needed an oil change and I would stay while it was being service. I appreciated the time it took to complete the task plus wash and vacuum the car. But I was disappointed in the service rep. After the car was service he didn't personally come over to me or anything. He gave the paperwork to the cashier and walked back....wow. I actually wanted to talk to him about the car. Since I had over 80,000 miles, I thought he might share with me some needed serviceable items in the near future. He missed an opportunity. Despite the fact, he didn't go over with me what was done. Yes, it was a routine oil change but the mechanics may have put something in the notes after changing the oil. Basically, I felt ignored. Lastly, the cashier did have something bring up the car so I wouldn't have to go over to it... I appreciated that small gesture. More

Always a pleasure working with David. Makes sure that my car is repaired promptly and properly. I would recommend anyone going to Boardwalk to ask for David car is repaired promptly and properly. I would recommend anyone going to Boardwalk to ask for David More

I had a great experience with Gary! He was prompt and did a great job winning my business! We will buy all our new and used cars from him in the future! did a great job winning my business! We will buy all our new and used cars from him in the future! More

Josef was awesome. Helped me get out of a bad lease deal and into a vehicle that saves me money on gas. Will recommend to others. and into a vehicle that saves me money on gas. Will recommend to others. More

I bought a new Jetta TDI from Boardwalk VW last week, and my experience was great. I had 10 months left on my lease, and they worked with me to get out of the lease without incurring significant penalties. T my experience was great. I had 10 months left on my lease, and they worked with me to get out of the lease without incurring significant penalties. They also gave me a great deal on my new car. Within 24 hours of having the new TDI, it had a scratch on it. I was devastated, but they fixed it right up! I would definitely recommend them to anyone in the market for a VW. More

gary blakely as a sales man, for one. great to work with. helped me get my wife the EOS she wanted and a pretty fair offer on my trade. treated my sister great when she went in to buy a car. service depar helped me get my wife the EOS she wanted and a pretty fair offer on my trade. treated my sister great when she went in to buy a car. service department also great. covered some stuff on my car just now when it was out of warranty. it just went out of warranty and they still covered a couple items just because it was close and they want to retain a good customer. i'm really pleased with this dealer and their products. More

Service was good. Nicole was friendly and kept me well informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center r informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center rivaling Mercedes or BMW. More

I purchased my Jetta SE from Volkswagen in Richardson. MATTHEW SMITH helped me test drive a couple cars and was extremely cooperative while I was making decisions for everything. This dealership has a gre MATTHEW SMITH helped me test drive a couple cars and was extremely cooperative while I was making decisions for everything. This dealership has a great atmosphere and has incredible sales people to help with anything. GARY BLAKLEY helped me with the official documents. Nobody here will force you to make any decisions on the spot and they won't push you towards making a decision if you're not ready. They make sure you are completely satisfied before you sign any papers. Overall, my experience in this dealership was wonderful. I got the car I wanted for a reasonable price and I had the help of some wonderful people. A big thank you to Matt and Gary for a good experience! More

Overall, the service department at Boardwalk is awesome. They are very friendly, take care of their customers and do great work. The most frustrating thing about my 2006 Passat is the Cost of Ownership. T They are very friendly, take care of their customers and do great work. The most frustrating thing about my 2006 Passat is the Cost of Ownership. The engineering, in my opinion, was poor. For example, the price to fix a bad sensor for my electronic parking brake was $350. For my recent visit, to fix a bad temperture sensor was $600 - almost all of this was labor. I am very disappointed in the German engineering that went into this vehicle. Even simple things like the interior have worn much faster than expected - material is peeling off of the interior door handles and the center console knobs have paint flaking off. While the car drives really well, the attention to details by the German engineers was extremely poor - they did not design the car with service in mind. More