Clay Cooley Volkswagen Of Richardson

Kim Lewis really met & exceeded my expectations of my service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the won service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the wonderful prices & amazing customer service, especially for driving 6 hours to get to my appointment! More

Boardwalk VW in Richardson is a great place to take my VW Jetta for service. Everyone is professional and considerate of my time and needs. Jetta for service. Everyone is professional and considerate of my time and needs. More

I wish you had a category marked "super great" for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday hours and loaner cars. For all of us who work M-F that is a BIG plus! I trust Tie Johnson (Service Advisor) with my car's service needs and love doing business with her. I called in telling her I had a leak from something in the engine, she did the rest! She had a loaner reserved for me and I didn't have to wait more than 5 minutes for her to come over and process my car into the shop. She never makes me wait around for her, and I've noticed she gives the same great service to others too. She called to keep me informed of the repairs I needed and the car was ready when she said it would be. She always has a smile and a positive attitude. She is a great assest to your business. More

I have been taking our 2009 VW Jetta Sportwagen to this dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less to a dealership, thinking it was unnecessary and the prices would be too high. Actions speak louder than words, and the consistently excellent service, customer focus, and friendliness of the employees at Boardwalk Volkswagen in Richardson has made a believer out of me. To give you an idea of where I am coming from on this, I am quite stingy with my family's money, and the higher the price I am paying for something, the more picky and demanding I can become. In this case, I have always been happy, 100 percent of the time. I have always felt they really value me as a customer, especially Tie, my service advisor, and they put their money where their mouth is by offering discounts on service, honoring those discounts even when I forgot my coupon, or in some cases making a repair for free if they felt it was an issue that should have been recalled by the manufacturer but wasn't. That final item, to me, is above and beyond the call of duty, and is something that obviously would not happen if I took my vehicle to a mechanic who was not also a VW dealer. -MHamtil, Dallas, TX More

Tay was amazing!! She was extremely personable. She made me feel as if we had worked together for years; yet it was my first time to have her as a service advisor. Like many people, I always get nervous whe me feel as if we had worked together for years; yet it was my first time to have her as a service advisor. Like many people, I always get nervous when going to a dealership for work; fearful that I will get a high bill or be pushed into performing unnecessary service on my car. I didn't feel that was the case here. She and her team diagnosed the problem quickly and handled the maintenance at lightning speed; and at a reasonable price. I truly appreciate the service I received at Boardwalk Volkswagen! Thank you. I actually won't mind calling for service in the future; especially if Tay will be our service advisor. More

I just purchased a 2012 CC from Brian @ Boardwalk. I think that it was the single best car buying experience I have ever had. He was easy to work with, they were very helpful, he explained everything fo think that it was the single best car buying experience I have ever had. He was easy to work with, they were very helpful, he explained everything for me, and even set up my service appointments. I will probably buy a VW for my wife's new car when its time just because of Brian and Boardwalk. I also received emails from both the sales manager, and general manager of the dealership after I bought the car thanking me for my purchase. If you are interested in a VW and live in North Texas, don't waste your time, just go to Boardwalk. You wont regret it. I usually never write reviews for anything, but I am absolutely 100% happy with this purchase, and like I said, it was the easiest best car deal I have ever had. More

I have to tell you, I have never felt more comfortable about a car purchase - I usually drive away feeling as if I was taken advantage of - But that is not the case this time - Your folks did a wonderful about a car purchase - I usually drive away feeling as if I was taken advantage of - But that is not the case this time - Your folks did a wonderful job of talking with me about the car, how it is priced, why it is priced that way, and then they gave me an opportunity to explain what I was offering to pay and why I felt that was a fair price - Through this process, we came to a price that both of us were happy with - It was an honest and enjoyable and comfortable process - I am very satisfied with the result. By the way, if it were not for Brian's persistency, I would have never purchased this vehicle - He initially contacted me and then left me alone for a bit - Then he followed up again and it is good he did because I had taken this car off of my list of cars I was interested in - He followed up with me, reminded me that this car had just about everything I wanted and arranged for my daughter to test drive it for me - I live in Tulsa - Also, Brian was not afraid to let me have an Auto Critic guy come and check the car out before I bought it, as this is my normal practice when buying a used car. Finally, Michael was awesome on the finance side - I was borrowing money from my Credit Union in Tulsa and they were having phone troubles that day - Michael was very patient and understanding and he made it all very easy for us - I know he had to do some special things to work through our Credit Union's phone problems as well as having to do part of the paperwork with me and then wait for my wife to come in later to sign her parts - As it turned out, it took several days before our Credit Union actually faxed the draft details to him and he was very accomodating - It is very nice to work with people who are trustworthy and also trust me in return - Again, I have never felt more comfortable doing a car deal (and my father was a car salesman so I grew up around a dealership). I appreciate all of you and am completely happy with the car, the deal, and the process - Thank you! Jim Virtue More

I had a very pleasant experience purchasing my new Passat. Steve was very friendly and was able to get me out of the dealership quickly as I mentioned I was on a tight schedule. Mike was very nice a Passat. Steve was very friendly and was able to get me out of the dealership quickly as I mentioned I was on a tight schedule. Mike was very nice and got me a great deal on a lease. Thanks to you both! More

Kim provided truly exceptional customer service. This went beyond my expectations. I always expect great customer service from this dealership but Kim took it to a new level. He invested his own time to went beyond my expectations. I always expect great customer service from this dealership but Kim took it to a new level. He invested his own time to help me out and it reached the level of becoming personal for him. Kim represents the best example of customer service and his actions go a long way to contributing to a memorable consumer experience with the VW brand and this dealership. More

Daniel was great. He took in what I wanted and produced the right car for my needs! Thanks to Darrick for helping to get the price that fit my budget! the right car for my needs! Thanks to Darrick for helping to get the price that fit my budget! More