Clay Cooley Volkswagen Of Richardson

I have only had the good feeling of buying a car one other time and it was with Boardwalk VW. Brian made a usually painful task enjoyable. I will recommend him and Boardwalk VW to all my friends and other time and it was with Boardwalk VW. Brian made a usually painful task enjoyable. I will recommend him and Boardwalk VW to all my friends and family and already have. Brian has gone above what most sales people do and even once the deal was done he still stayed with me till I drove off. I never once felt I was being sold and that to me is a great sales person. More

Harold was extremely nice, knowledgeable and helpful....certainly not "pushy" in any manner. He made my new car experience a great one. There was none of the dreaded "haggling" and it went ver helpful....certainly not "pushy" in any manner. He made my new car experience a great one. There was none of the dreaded "haggling" and it went very smoothly. Jae was also not the pushy finance type. He was very calm and helpful. More

The service manager, Jeffrey was very helpful. He went out of his way to ensure that I received extended warranty coverage on the repair, and assisted in getting the same kind of coverage on another VW we out of his way to ensure that I received extended warranty coverage on the repair, and assisted in getting the same kind of coverage on another VW we purchased at the dealer. More

My first connection with Michael was on the phone. I called about whether they had the new Passat diesel available to test drive yet. Michael's positive attitude and exhuberance came through the phone called about whether they had the new Passat diesel available to test drive yet. Michael's positive attitude and exhuberance came through the phone as he assured me they had one here and that I could come out anytime and he would be glad to help me. I made sure to jot down his name and ask for him when I went out to see the car. When I arrived, I asked for him and he was prompt in coming out immediately to see me. Another salesman had the car out on a test drive so we chatted about the car and it's details while we waited. Once we were in the car, Michael methodically went over each feature detail by detail. It was very impressive as to the degree of his knowledge of the car. That first visit sold me on the car along with Michael's help. I brought my wife out to see and test drive the car within a few days. She was very impressed with the car and with Michael. We decided on that visit to pre-order the car with exactly what we wanted on it. Michael helped us through that process quickly and easily. That was on August 6, 2011. Michael told us it would take 60-90 days for our car to arrive. Each time I called out to talk to him about how soon the car might arrive, he went out of his way to check on the progress and let me know either while I was on the phone or by return call what to expect. Never did I feel like I was bothering him or keeping him from other business during our conversations. He made me feel as though I was his only customer in the world. When the big day arrived, he was as excited as we were. He had the car processed and detailed, all the paper work taken care of, and had put the car inside one of the showroom areas overnight. When I got there, the car was inside and ready for us to go over some more details. We took it on a short test drive for him to point out some features I may have forgotten. The closing was fast and simple, the dealership allowing me to charge a portion and write a personal check for the balance. Wonderful. I brought the car back two days later to have the ceramic tint installed that Michael told me about. Again, he was there to talk more about the car and help out with a loaner while it was being serviced. I look forward to seeing Michael frequently in the future whenever I visit your dealership. His profession courtesy and knowledge warrants him the highest marks on any scale of service. The dealership should be extremely proud to have Michael on their team More

This was the best experience I have ever had with a car dealership. They gave me top dollar for my trade in and knocked off money for the car because I had come in for a 2011 and they only had 2012! Awes dealership. They gave me top dollar for my trade in and knocked off money for the car because I had come in for a 2011 and they only had 2012! Awesome experience!! I have already talked to friends about coming to them for a new car! More

First time to purchase a vehicle from this dealership but I had used them for repairs and service issues and was vey happy with their workmanship and response time. Would recommend friends to them. I had used them for repairs and service issues and was vey happy with their workmanship and response time. Would recommend friends to them. More

The service guys are always friendly and prompt. I don't feel like they are trying to make money as I have experienced at other dealers. The service guys always keep you informed when you are waiting at th feel like they are trying to make money as I have experienced at other dealers. The service guys always keep you informed when you are waiting at the dealer. More

Nikki was very helpful and the work was up to standard. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait. More

Gary is a pleasure to work with. I am a return customer, but this was the first time to work with Gary. I actually felt he was on my side during the entire process and will definitely ask for him with any but this was the first time to work with Gary. I actually felt he was on my side during the entire process and will definitely ask for him with any future purchases. More