Clay Cooley Volkswagen Of Richardson

We went to Boardwalk VW to look for a new Jetta TDI to replace our 2003 that was totaled in an accident. We chose to come here versus other VW dealerships because of the reliable service that we had gott replace our 2003 that was totaled in an accident. We chose to come here versus other VW dealerships because of the reliable service that we had gotten with our previous car. As we were looking around at the cars on the lot, Josef cordially introduced himself. He was able to quickly figure out what our key factors were in selecting a new car. We were pretty set on the type of car that we wanted and he was not overly pushy in showing us something else or up-selling us to the higher options. He was very knowledgeable about the vehicles and the various features and was very patient while addressing all of our questions and concerns. He also told some interesting side stories which made the test drive enjoyable and not awkward. Josef was willing to walk us through the entire selling process at the pace that we were comfortable with and did not show any signs of trying to rush us out to get to the next customer. He seemed to truly care that we felt confident in our decision and even stepped out of the office several times to allow us to speak privately. Overall we were very pleased with the entire process of buying a new care and walked away feeling like we got great care and a very fair price. Josef made our new car purchase an enjoyable one and we feel confident that our new car will be well cared for by all the people at Boardwalk VW. More

I had very good experience with Boardwalk ! I purchased a used car from this dealership. Josh Scalf was my salesman and really was great! He helped me when I had a issue with the vehicle . Went over and abov used car from this dealership. Josh Scalf was my salesman and really was great! He helped me when I had a issue with the vehicle . Went over and above my expectations. Very attentive and made sure that everything was to my satisfaction .He drove 3 hours to pick car up and gave me a loaner car so he could have problem checked out. Then returned car (3hours) one way to me with problem resolved.I live in Oklahoma and my work schedule interferred with getting car back to dealership. Amazing customer service!!!I am very appreciative of what he did as I was leaving on Spring Break and needed problem resolved asap.Thanks Josh and Boardwalk for having GREAT customer service. Sincerely,Janet White More

From my first phone call to set up an appointment for service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this was THE dealership to take my 2007 VW New Beetle, and will not go anywhere else. Thank you so much! More

My experience at Boardwalk was very good overall. Dealing with Gary Blakely was very positive and pleasant. He was very patient and worked very hard to reach a deal that was acceptable by both parti Dealing with Gary Blakely was very positive and pleasant. He was very patient and worked very hard to reach a deal that was acceptable by both parties. I would recommend Mr. Blakely and Boardwalk to anyone who was interested in a Volkswagon. More

Kim at Boardwalk VW Richardson was awesome! I had multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Withou multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Without question he put me in a rental, sent me on my way and said he would call me in the morning when he had some news. After investigation, my car had over $5,000 worth of work to be done and Kim was able to get $4,000 of it covered under my extended mile warranty....whew, has that thing paid for itself!! I was extremely happy with the service at this location and make the extra trek to it...I actually live closer to the Lemmon location but make the drive because I prefer the Richardson location and the people I get to deal with. Thank you Kim!! More

This was the most pleasurable vehicle purchase of all time. Jason and Jeremy are two of the best in the business!!! We will continue to be customers of theirs for many more years! time. Jason and Jeremy are two of the best in the business!!! We will continue to be customers of theirs for many more years! More

I came in just to test the water, not really in the market to trade up. Maggie did an excellent job working with her managers to get to the price I needed and ultimately made the sale. She did a gr market to trade up. Maggie did an excellent job working with her managers to get to the price I needed and ultimately made the sale. She did a great job getting me up to speed on all the new gadgets in my new Passat and has checked in a couple of times since the sale to see if I had any questions. Thanks BoardWalk. More

Tie Johnson was very informational and whenever she needed to obtain additional information, she would not hesitate. The job would not have been as valuable without the received information. This is an needed to obtain additional information, she would not hesitate. The job would not have been as valuable without the received information. This is an experience to look forward to. More

I visited the dealership twice and bought my VW Golf TDI on the second visit. I dealt with Mr. Blakley about 10 years ago when I bought a VW Beatle and I had excellent service then. I drove from Denison, T on the second visit. I dealt with Mr. Blakley about 10 years ago when I bought a VW Beatle and I had excellent service then. I drove from Denison, TX to deal with him again. The dealership and Mr. Blakley were very professional, courteous and after the deal was made, the paperwork was done quickly. Everyone I dealt with was professional and listened to my concerns. Mr. Blakley gave me a good price on my new car and the dealership had the exact car I wanted. I thought I wanted a different color at first, and he looked up where the car was and said he could get it for me. I really like this dealership since I first bought my Beatle and that is why I went online and looked up Boardwalk Volkswagen in Richardson TX to see if Mr. Blakley was still a salesman there. My VW TDI was clean and ready to go after the paperwork was signed. I was treated very well and would go back to this dealership again and recommend this dealership to my friends. More