Clay Cooley Volkswagen Of Richardson

Jeff Fagan is awesome to work with! He really makes each visit pleasant and as smooth as possible. Jeff goes above and beyond the call of duty to meet your needs and give you the most sound advice, as well visit pleasant and as smooth as possible. Jeff goes above and beyond the call of duty to meet your needs and give you the most sound advice, as well as maintaining great contact with his clients to ensure the best care is given. HIGHLY RECOMMEND! More

Have purchased several cars from this dealership, Gary Blakley has been my sales person. Would not go anywhere else! He goes above and beyond what is required and is always eager to help as is everyone at Blakley has been my sales person. Would not go anywhere else! He goes above and beyond what is required and is always eager to help as is everyone at this dealership! More

I have been going to this dealership since I bought my GTI back in 2007. No issues/complains ever. Time wise, the last services I remember were very fast. As for price, they have always been fair with the GTI back in 2007. No issues/complains ever. Time wise, the last services I remember were very fast. As for price, they have always been fair with the repairs, don't argue what is not needed, etc... And for friendliness, I listed few of their employees which I remember because they specially helped for one reason or another and I happen to have their cards, but truth is that all were good. Also, thank you to the shuttle service driver (sorry, I don't remember his name...) which was timely the few times I had to use his services. More

was a great experience and didn't have a long wait - the vehicle was cleaned and washed and it was greatly appreciated a i was wanting to wash the car anyway vehicle was cleaned and washed and it was greatly appreciated a i was wanting to wash the car anyway More

We had a great experience with Gary; he was very patience with my husband and I, we asked about different cars, Passat, Jetta, new bettle. We did have the opportunity to test drive the cars. I wanted a Jett with my husband and I, we asked about different cars, Passat, Jetta, new bettle. We did have the opportunity to test drive the cars. I wanted a Jetta, but after seeing the New Bettle, so cute & fun, I couldn't resist. The new ug has a new feeling; my husband thinks it is very sporty and I agree. Gary was able to locate exactly the car that we wanted with the features that we wanted. So pretty much we bought exactly what we wanted because Gary was able to get it for us. Love the car. We will always go back looking for Gary on Sales; Mr Billy Copper for Service and also Mr Brandon. This dealer has an excellent team. Joel & Bertha Hernandez More

Service was performed quickly. Service manager honored VW competitor coupon which made the price outstanding for an oil change. Techs who service the car are not as careful cleaning up (thorough wipe down of competitor coupon which made the price outstanding for an oil change. Techs who service the car are not as careful cleaning up (thorough wipe down of minor spills/drips) after performing the work as I would prefer. Nice touch is the courtesy car wash provided. The service hours meet my needs well. The waiting area is very comfortable, WiFi capable, television and well stocked with snacks and beverages. I would recommend to anyone requiring VW certified repairs. More

Great experience with Gary! Helpful, considerate, and concerned about us making the right decision. Also worked with Billy Collins in the service dept on an issue with the car we traded in. Together they concerned about us making the right decision. Also worked with Billy Collins in the service dept on an issue with the car we traded in. Together they were a great team to work with! More

I contacted Mr. Hatley on a Wednesday and asked him for availability of a Jetta Sportwagen S Manual suitable for the lease deal advertised by VW North America. He did not have one in stock, but we made an availability of a Jetta Sportwagen S Manual suitable for the lease deal advertised by VW North America. He did not have one in stock, but we made an appointment to discuss ordering one. He called me back within 24 hours having found a vehicle that was exactly what I wanted. I went to the appointment and told him I had changed my mind and now needed an automatic. He was very responsive. He located another vehicle that fit my needs almost immediately, and ran the negotiations for the lease price expertly and efficiently. They agreed to my offer, and I went in the next day and picked up my car. Total time in dealership - about an hour and a half. Very fast, excellent service, amazing car. I am very impressed with Boardwalk, their management and with Mr. Hatley, a gentleman and scholar. I recommend him to others. Doug Eckel More

Steve was extremely helpful with the selection of a VW SUV. He made the new car buying experience extremely satisfying. The other personnel at Boardwalk VW were also friendly and not the typical aggressiv SUV. He made the new car buying experience extremely satisfying. The other personnel at Boardwalk VW were also friendly and not the typical aggressive salesmen that one typically deals with at car dealerships. More

We all know Volkswagen is stellar in customer service. My last visit was no exception. I did not make an appointment - took advantage of the quick service offer. I own a 2009 CC (bought it in '08, which make last visit was no exception. I did not make an appointment - took advantage of the quick service offer. I own a 2009 CC (bought it in '08, which makes me among the 'first' to own the sleakest ride in the nation!). So on this visit, I arrived at 3:00pm and needed a headlight replaced, oil change, and inspection. I also had a prescheduled 5:00pm important appointment. When Jeff Fagan offered to assist me, I informed him of all this and asked if I should return on another day (there were several cars ahead of me). But he promised to take care of me. He did just that! Instead of my having to worry and wonder, Jeff not only took the time and visited with me twice in regards to the progress, but he also checked on my warranty coverage. So not only was the process handled in a superbly expeditious fashion, but I arrived at my 5:00pm appointment turning heads (my vehicle was spotless!) with 15 minutes to spare! More