Clay Cooley Volkswagen Of Richardson

The entire crew at Boardwalk VW has been great - especially Kenny Smith (Service). Kenny takes the time to fully understand your service needs; and, then remains in contact with you during the serv especially Kenny Smith (Service). Kenny takes the time to fully understand your service needs; and, then remains in contact with you during the service process. Doesn't matter if it's for a simple oil / filter change or other (BTW - we had only two warranty visits for our CC, both relatively minor). The extended service hours, including Saturday, are much appreciated. More

Thanks goodness I found Gary Blakey. My visit with him was worth the trip to Boardwalk Volkswagen of Richardson even if I did not buy a car. As it turned out he made my used car purchase a very pleasurab was worth the trip to Boardwalk Volkswagen of Richardson even if I did not buy a car. As it turned out he made my used car purchase a very pleasurable experience. In fact, everyone at Boardwalk had a great customer service attitude. I hope that the next time I go car shopping I can do business with Gary. More

Thank you so much, Bob, for taking care of me once again. I've been coming to Bob since 1998/1999? An he's always taken great care to explain exactly what is going on with my car(s) and what can and should b I've been coming to Bob since 1998/1999? An he's always taken great care to explain exactly what is going on with my car(s) and what can and should be done. Preventative maintenance and fixing problems, Bob is the best! I highly recommend working with him. I've gone there with my Golf, Jetta & now my Passat. More

The above scale is so broadly defined that there is no differentiation between the service writer, Jeff Mauldin, who we have every confidence in and would rate the highest marks and unknown technicians wh differentiation between the service writer, Jeff Mauldin, who we have every confidence in and would rate the highest marks and unknown technicians who we have much less confidence in and would not provide a rating that is nearly as high. When you have what my wife and I consider to be a car that has more problems than we expect a Volkswagen to have, it tends to color your perception of the customer service experience in a slightly negative way even before you bring the car for service. The problems always seem to be eventually repaired and the car gets back to running fine, so I guess all is well that ends well. Everyone we have come in contact with at the dealership has been extremely courteous and friendly. Even when we have had serious issues resulting in our meeting with Service Manager, Jason Lederer, he was attentive to our concerns and addressed our needs in a completely satisfactory manner. Baseed on the above, it is easy to see that a good rating is all that I can give for Overall Experience. When things break in the car that you don't think should break and you have to pay for them, then it becomes hard to think your getting a great price. More

I bought my New Beetle 2-1/2 years ago and except for a flat tire, I've not had anything go wrong with it. So I've been a somewhat infrequent visitor to Boardwalk -- just oil changes and inspections (and flat tire, I've not had anything go wrong with it. So I've been a somewhat infrequent visitor to Boardwalk -- just oil changes and inspections (and the tire thing) And I sometimes stop by to get my tires aired up. But Gary Blakley, the fellow who sold me my car, has continued to send cards and letters and keep in touch with me and make me feel like he really cares that I'm happy with my car and with the service I get when I do go in for something. And everyone there is just as nice as he is -- I really don't know where they get those people! Sensitivity training? Everyone, and I do mean everyone, that I have dealt with at that place is just great. The price is ok, I haven't shopped around to see who charges what for oil changes, but I'd rather have it done there anyway. More

As always, both Jeff and the entire Boardwalk staff were not only friendly, but always very professional and caring. I would never hesitate to recommend either the people from Boardwalk or the entire Board not only friendly, but always very professional and caring. I would never hesitate to recommend either the people from Boardwalk or the entire Boardwalk team to anyone for either service or purchase of a car. Thank you for all the years of outstanding service. Ruth and Barry More

I purchased a 2002 New Beetle in 2004 from a private dealer, and started using Boardwalk Volkswagen Richardson for servicing my "new" (to me!) vehicle. I chose the dealership only because of the conveni dealer, and started using Boardwalk Volkswagen Richardson for servicing my "new" (to me!) vehicle. I chose the dealership only because of the convenience of the location but soon discovered how lucky I was. The service team is absolutely wonderful, always attentive and patient. They treat their customers with respect and if I could give them a higher rating than 5, I would. I especially have to give kudos to Billy Cooper who is usually there on Saturdays when I visit and has always been so very helpful. Whenever I would bring my New Beetle in for service, I stayed far away from the Sales area, because of bad experiences with other dealers. That was remedied after meeting Gary Blakely. After 8 years of driving my New Beetle, it was finally time to get another vehicle. Jeff Fagan pointed me in Mr. Blakely's direction. Gary was polite, funny and so kind to me. He listened to what I had to say, and let me drive a 2012 Beetle for the day to help my transportation issues since my old car was not drive-able. After much consideration, I have leased a 2012 Jetta, and could not be more pleased. Gary asked me to stop by to say hi the next time I'm visiting, and I get the feeling he's not just saying that - he really means it. At each step, every employee I encountered asked how I was doing, and if I needed anything. Jeff Fagan was especially kind and wanted to make sure I had a good experience. I could buy the same class of car for less from another company, but it's worth it to me to continue to bring my business to Volkswagen, all due to Boardwalk Richardson. More

Professionals in Boardwalk Volkswagen are very detailed in their service. The showed their excellent knowledge and great customer-orientated service. If the price can be lowered, I will be more satisfied. in their service. The showed their excellent knowledge and great customer-orientated service. If the price can be lowered, I will be more satisfied. More

My family has bought two Jettas from Boardwalk. Both times were awesome. I came in to pick up my sisters tags for her 2012 Jetta and had a question about the jack and it going back in the foam holder i times were awesome. I came in to pick up my sisters tags for her 2012 Jetta and had a question about the jack and it going back in the foam holder it comes in. I tried to get it back in but it would not go back in. I asked Robert Dietz about it and he got someone to help get it back in place. (My salesman was off that day). Everyone is always friendly and very eager to help with anything they can! I will always buy my Volkswagens at Boardwalk and recommend them to ANYONE!!!!! More

Steve Lin was very friendly and extremely helpful in finding a vehicle that suits my needs. Steve and his Sales Manager Rick Bayon gave me a very fair price on my 2012 Tiguan SEL and made me a deal with finding a vehicle that suits my needs. Steve and his Sales Manager Rick Bayon gave me a very fair price on my 2012 Tiguan SEL and made me a deal with which I felt comfortable. I would highly recommend Steve, Rick and Boardwalk Volkswagen of Richardson to my family and friends. More