Clay Cooley Volkswagen Of Richardson

Gary was an excellent sales rep. Even filled my car up my new car in the driving rain. I was a little pressed for time and the process was quick and transparent. He worked with me on price and they let me ta new car in the driving rain. I was a little pressed for time and the process was quick and transparent. He worked with me on price and they let me take the car that night allowing me to bring back the title for my trade in later. It was the quickest trade in valuation too - probably took 15 minutes. I wasnt finished looking at which car I even wanted to test drive (out of only 10) before that was complete. Overall a quick and easy process. More

Yesterday, my wife and I bought a pre-owned VW from Mark Sayers at Boardwalk Volkswagen. I had never bought a car from this dealership, nor had I ever met Mr. Sayers. First, the on-line advertising copy was Sayers at Boardwalk Volkswagen. I had never bought a car from this dealership, nor had I ever met Mr. Sayers. First, the on-line advertising copy was correct and honest. My initial and lasting impression of the dealership is that it is spotless (including restrooms and refreshment counters,) and very "customer friendly". There are no looming showroom manager towers or one-way glassed offices. There are no clusters of idle salespeople standing around looking confrontational. When I was introduced to Mark Sayers, I had a good feeling about how my time spent at this dealership was going to go. Mr. Sayers was friendly, well-informed about the product and he was very efficient...staying on-task with paperwork and details while answering our questions. I appreciate it that Mr. Sayers understands that there is a huge difference between attempting to "sell" a car and helping someone BUY a car. More

We had heard many good things about Boardwalk and those things were very much true. The professionalism of all the staff was outstanding and the buying experience was a pleasure. Gary Blakely was our sal things were very much true. The professionalism of all the staff was outstanding and the buying experience was a pleasure. Gary Blakely was our sales manager and he was second-to-none. He was personable and truly worked with us and the dealership to get the best overall deal for our new car and our trade. I would without hesitation recommend Gary to anyone as Boardwalk in general. More

I was getting a new car for my son, I went in one day just to see what they had at that moment and was slightly interested in one car. The price isn't what i was looking for but the salesman gave me his just to see what they had at that moment and was slightly interested in one car. The price isn't what i was looking for but the salesman gave me his card and said to keep in touch because he would be able to get me into something that could fit the budget. We called again and was able to find a new car, everything was easy and he was willing to stay slightly later than closing to finalize this deal. More

I first met Gary when I purchased my first Jetta. Gary was the first dealer at Boardwalk to stop and say hello and offering his help. Most dealers seem to look at a person's attire, hue and even other aes was the first dealer at Boardwalk to stop and say hello and offering his help. Most dealers seem to look at a person's attire, hue and even other aesthetic characteristics like gender, race and credit score, but not Gary. I was so impressed because I am disabled and Gary did not show any difference with me. He was kind, offered me something to drink and even made sure I was comfortable. Gary listened to my concerns and then went about trying to find the care I wanted. I left Boardwalk two hours later in a new Toffee Jetta 2.5. Second time around I was upset and spoke to someone in service about my bad experiences with my car. It had been serviced on more than seven occasions and two of the problems having to do with my safety. The night before I picked up my grand kids and we were on our way home, then suddenly a car jump in front of me and was coming over on me and I went to honk my horn and it would not work. I was very frightened and nervous afterward. The next morning I called service and let them know what happened. They gave me an early appointment and me and my daughter drove my car in to be serviced. After the car was repaired I began to think about the Lemon Law and went into the dealership to ask questions, which my daughter handled. After being there for about twenty minutes Gary walked by and recognized me and asked why I was there. I told him I felt very uncomfortable and unsafe in my car because of several repairs and the engine failing while I was driving. Gary immediately went in to talk with the manager and came out to make sure I was comfortable, offered me something to drink and even a snack if I was hungry. After a few hours I was told to go and look at my new car, which was the same color (yay!!!)inside and out as my other car. Gary told me to look the car over and make sure it's the same car etc... I drove away with my daughter with all smiles and feeling better concerning my safety and the safety of my grandchildren. Here's the kicker! It was not until two days later that I began noticing the car's interior seemed a bit different, the seats were and I began thinking I had another car. Once again Gary had made me very happy! The car was a 2012 Jetta! I called Gary and told him I finally noticed the differences and he laughed and told me he was happy that I finally noticed the surprise and he would always be there to help me. He further told me to call him if anything concerned me no matter what it was. Gary is the best dealer I've ever worked with and I received "World Class Customer Service" and a "heartfelt experience with my dealer, Gary! More

Gary took the time to listen to my needs and set me up with the car that fits all the criteria I gave Gary to work with. The price, operational cost, safety, value for my dollar. This is the meaning of with the car that fits all the criteria I gave Gary to work with. The price, operational cost, safety, value for my dollar. This is the meaning of customer service. Fulfilling the need of the customer, no other agenda. Would highly recommend Gary Blakley and the Boardwalk Volkswagen Autogroup. More

We came to Boardwalk Volkswagen in hopes to trade in an old vehicle for a new VW. Josef was very helpful and knowledgeable. He located the exact car that we wanted in a very short time. old vehicle for a new VW. Josef was very helpful and knowledgeable. He located the exact car that we wanted in a very short time. More

This was one of the best customer service that I have received in a long time. I walked into the dealership expecting to get terrible customer service and getting overcharged. But I walked out smiling an received in a long time. I walked into the dealership expecting to get terrible customer service and getting overcharged. But I walked out smiling and I was charged fairly. I really would like to appreciate Ms. Johnson for her amazing service! More

The people there were so nice and I will tell everyone about them. The fact that they didn't give any false hope and they really want to help. about them. The fact that they didn't give any false hope and they really want to help. More

This is the second VW we have bought from Gary. We have also recommended others to Gary for their purchases. Gary is the utmost professional, always curteous and willing to make the deal right for his cus also recommended others to Gary for their purchases. Gary is the utmost professional, always curteous and willing to make the deal right for his customers. He also stays in touch with his customers after the purchase to offer his service. Would highly recommend Gary to anyone! More