Clay Cooley Volkswagen Of Richardson

My most recent service was an issue related to an accident last spring in which a part failed that should have been replaced as part of the body work related to the accident. Bob King identified thi accident last spring in which a part failed that should have been replaced as part of the body work related to the accident. Bob King identified this as an issue that needed to be covered by insurance through a supplemental claim. When it was difficult to get the insurance company to respond on a timely basis he put me in a loan vehilce and continued to 'bird dog' the insurance people until they approved the work. Bob was persistant, polite, and very professional. I enjoyed working with him. More

I can't say enough positive things about my experience. It was far and away the absolute best experience I've ever had buying a car. Brian was completely thorough yet quick to get me thru the process. The It was far and away the absolute best experience I've ever had buying a car. Brian was completely thorough yet quick to get me thru the process. There was no waiting around, second guessing or double talk. He was straight forward with me and extremely helpful. I would reccommed anyone work with him and he will definitely get repeat business from me! More

From the time I came into the service department to the time I left, Terry was very pleasant. He was able to get the price down and he got me a rental car. I will definetely be back in the future and I wil time I left, Terry was very pleasant. He was able to get the price down and he got me a rental car. I will definetely be back in the future and I will spread the word about the service. More

Jeff Fagan is awesome to work with! He really makes each visit pleasant and as smooth as possible. Jeff goes above and beyond the call of duty to meet your needs and give you the most sound advice, as well visit pleasant and as smooth as possible. Jeff goes above and beyond the call of duty to meet your needs and give you the most sound advice, as well as maintaining great contact with his clients to ensure the best care is given. HIGHLY RECOMMEND! More

Have purchased several cars from this dealership, Gary Blakley has been my sales person. Would not go anywhere else! He goes above and beyond what is required and is always eager to help as is everyone at Blakley has been my sales person. Would not go anywhere else! He goes above and beyond what is required and is always eager to help as is everyone at this dealership! More

I have been going to this dealership since I bought my GTI back in 2007. No issues/complains ever. Time wise, the last services I remember were very fast. As for price, they have always been fair with the GTI back in 2007. No issues/complains ever. Time wise, the last services I remember were very fast. As for price, they have always been fair with the repairs, don't argue what is not needed, etc... And for friendliness, I listed few of their employees which I remember because they specially helped for one reason or another and I happen to have their cards, but truth is that all were good. Also, thank you to the shuttle service driver (sorry, I don't remember his name...) which was timely the few times I had to use his services. More

was a great experience and didn't have a long wait - the vehicle was cleaned and washed and it was greatly appreciated a i was wanting to wash the car anyway vehicle was cleaned and washed and it was greatly appreciated a i was wanting to wash the car anyway More

We had a great experience with Gary; he was very patience with my husband and I, we asked about different cars, Passat, Jetta, new bettle. We did have the opportunity to test drive the cars. I wanted a Jett with my husband and I, we asked about different cars, Passat, Jetta, new bettle. We did have the opportunity to test drive the cars. I wanted a Jetta, but after seeing the New Bettle, so cute & fun, I couldn't resist. The new ug has a new feeling; my husband thinks it is very sporty and I agree. Gary was able to locate exactly the car that we wanted with the features that we wanted. So pretty much we bought exactly what we wanted because Gary was able to get it for us. Love the car. We will always go back looking for Gary on Sales; Mr Billy Copper for Service and also Mr Brandon. This dealer has an excellent team. Joel & Bertha Hernandez More

Service was performed quickly. Service manager honored VW competitor coupon which made the price outstanding for an oil change. Techs who service the car are not as careful cleaning up (thorough wipe down of competitor coupon which made the price outstanding for an oil change. Techs who service the car are not as careful cleaning up (thorough wipe down of minor spills/drips) after performing the work as I would prefer. Nice touch is the courtesy car wash provided. The service hours meet my needs well. The waiting area is very comfortable, WiFi capable, television and well stocked with snacks and beverages. I would recommend to anyone requiring VW certified repairs. More

Great experience with Gary! Helpful, considerate, and concerned about us making the right decision. Also worked with Billy Collins in the service dept on an issue with the car we traded in. Together they concerned about us making the right decision. Also worked with Billy Collins in the service dept on an issue with the car we traded in. Together they were a great team to work with! More