Clay Cooley Volkswagen Of Richardson

It has always been a great experience dealing with Bob King, service representative. He is knowledgable, helpful, values customer time, if it is something quick e.g checking tire pressure, he would do it King, service representative. He is knowledgable, helpful, values customer time, if it is something quick e.g checking tire pressure, he would do it himself rather than making you wait and go through the whole process. He is one of the few service people that I have found that gives advises that saves customers money in the long-run without compromising service. The waiting area is onvenient and well maintained. The shuttle service is fairly quick. The drivers are courteous, cars are clean. This is almost my second year coming to this dealership. I specifically request to work with Bob King whenever possible so far my experience has been good.I would recommend to others. More

Gary worked excellently with me on trading in two cars--a 1973 Beetle and 2005 New Beetle, and shepherded in a red 2012 Beetle meeting my specifications on short notice from another dealership on Saturday 1/ 1973 Beetle and 2005 New Beetle, and shepherded in a red 2012 Beetle meeting my specifications on short notice from another dealership on Saturday 1/7, got it cleaned up and inspected, etc. Billy is always an excellent source of friendly expertise on the service end. I would trust a review written in this dealership's showroom; however, this one is notbeing written there! More

I have been coming for service regularly for my Passat ; I have been coming for service regularly for my Passat ; and Billy Cooper is my service contact. Billy Cooper has always done a very good job, I am I have been coming for service regularly for my Passat ; and Billy Cooper is my service contact. Billy Cooper has always done a very good job, I am fully satisfied the way , I am treated and my car is serviced. He is very highly professional, does a good service job and is very reliable and highly customer oriented in his dealings. My satisfaction level is 100 % with him. I will buy another car this year and it will be because of his friendly services and professional integrity in service. I wish the dealership a good luck in current business; and I have a high praise and regard for Billy Cooper as a service coordinato for me. I recommend others always too. jyoti bhatia 972 867 3224 jpbhatia@verizon.net 01/17/2012 More

My mom had just passed and Her lease was up. I wanted to buy the car out rght with no issues and only wanted to deal with one person to handle the full proccess of buying the car. Gary took care of getting buy the car out rght with no issues and only wanted to deal with one person to handle the full proccess of buying the car. Gary took care of getting the whole process completed with out havening to be bounced around from person to person to get things completed. I have bought 7 cars over my life time so far and this was the least amount of time I had to spend buying a car. More

Tayari is great to work with! I had an emergency last year in trying to get my daughter's car inspected before she left for college the next day, that we purchased used from a car dealership in 2010. Af year in trying to get my daughter's car inspected before she left for college the next day, that we purchased used from a car dealership in 2010. After going to 5 different places trying to get it inspected, I finally called a VW dealership, and it just so happened to be Boardwalk Volkswagen, and Tayari Johnson saved the day! I explained my issue, she asked me a couple of questions, and she told me to come over at 400 that afternoon and she would get my car in the shop and find out what was wrong and why it would not inspect. She also had an idea of what the problem was, before the mechanic looked at it, and she was right. The previous owner took out the original radio and replaced with a non manufactor radio, and they spliced it into the K wire for the OBD reader. Your mechanic, Josh, was able to correct the problem and the car was succesfully inspected, and they had me in and out of the dealership within about 2 hours. I was so pleased with the customer service and the determination to fix the issue. Tayari also offered me a small coupon discount, because I was expecting to only have to pay 40.00 for an inspection, and it cost me over 150.00 for the inspection. They also did a 27 car inspection and car wash for me for free, which I was very surprised. This year when I needed the car inspected in 2012, I picked up the phone, called Tayari and she made me an appointment and the car inspected just fine. Problem was resolved! Tayari is very friendly and has great customer service. More

Josef provided an exceptional experience for our car purchase! We had some specific requirements for the car we wanted and he came through with the right solution at the right price. Thanks for an easy purchase! We had some specific requirements for the car we wanted and he came through with the right solution at the right price. Thanks for an easy process! Jill & Curtis More

Was greeted by Nikki Cloud with a smile. She made me feel very welcome, and not at all out of place, even though my car was not a VW. This was a very pleasant experience. I would like to thank Ms. Cloud and very welcome, and not at all out of place, even though my car was not a VW. This was a very pleasant experience. I would like to thank Ms. Cloud and Jeff Fagan as well, for their helpfulness, courtesy, and attention to detail. They made me feel like I wasn't just another car on the drive. And their were a lot. You can buy tires anywhere, but that kind of service is hard to come by. Thanks again. More

Billy Cooper is my service advisor. He is always very Billy Cooper is my service advisor. He is always very friendly and helpful. Bottom line he gets my car serviced correctly and quickly So I can get Billy Cooper is my service advisor. He is always very friendly and helpful. Bottom line he gets my car serviced correctly and quickly So I can get back to the important things. Family, friends, And work! More

Great service, I was happy with the loaner car and service Terry provided . The bill not so much but It is me to fault. thanks service Terry provided . The bill not so much but It is me to fault. thanks More

Very Customer Service Orientate. got things done is a quickly manner and informed us indepth of what was done during the service. went out of their way to make this a good experience. quickly manner and informed us indepth of what was done during the service. went out of their way to make this a good experience. More