Clay Cooley Volkswagen Of Richardson

I took the car in for an oil change, a mystery noise, and complete detailing. Billy and the team identified the source of the mystery noise and found an oil leak that I had not noticed. They notified me prom complete detailing. Billy and the team identified the source of the mystery noise and found an oil leak that I had not noticed. They notified me promptly with a complete list of the issues that needed repair and the cost and the time required for service. Some of the repairs were discretionary and Billy helped me think through that. I also suggested it might need shocks and he said no, thereby passing up the opportunity to sell me something I didn't need. The car was ready at the promised time and price and it looked like it just came off the showroom floor, although it's nine years old. I have dealt with Billy for service since we bought the car from Boardwalk in 2002. He's the reason we keep going back there for service even though there are VW dealers closer to us. More

I was looking for a new car, because my old one finally died on me. Gary was referred to me from another employee working there. Very nice gentleman. He helped with the entire process, and negotiations did died on me. Gary was referred to me from another employee working there. Very nice gentleman. He helped with the entire process, and negotiations didn't take too long. Got my new GTI. It's amazing. Jason in finance did a great job. He talked a bit quickly, but went over the optional warranty and cut us a deal with some of the things. There was a hiccup regarding the payment date, but he got it fixed the following day. More

Gary worked with us to get the color we wanted when one was not available on the lot. We appreciated his tenacity and are very satisfied with our new EOS. was not available on the lot. We appreciated his tenacity and are very satisfied with our new EOS. More

The service department did an outstanding job to ensure customer satisfaction - as a always. I know when I bring one of my vehicles in for service that it will be taken care of well and I receive it back i customer satisfaction - as a always. I know when I bring one of my vehicles in for service that it will be taken care of well and I receive it back in perfectly working and clean condition. More

Customer service and auto repair service are always top-notch and of superior quality. Tayari is knowledgeable, forthright, and dependable and a credit to the Boardwalk staff. top-notch and of superior quality. Tayari is knowledgeable, forthright, and dependable and a credit to the Boardwalk staff. More

My husband and I bought a pre-owned 2010 Beetle for our soon to be 16 year old daughter from another used dealership. We only had it a few weeks when the engine light came on and the alarm kept going off f soon to be 16 year old daughter from another used dealership. We only had it a few weeks when the engine light came on and the alarm kept going off for no reason. I called Boardwalk's service department and they got me an appointment at the time I needed without any problems. Within a couple of hours of dropping it off with Bob King, he called me and advised me of the 2 problems in detail. I called him back with some issues I was having because this car was not under warranty anymore and we didn't buy an extended warranty. I explained to Bob that we are teaching our daughter about the costs of a car and that she is helping with all payments and if there could be any way he would be able to help us out since we only had it a few weeks. Without hesitation, he told me he would call me back after he checked into this. He actually went above and beyond what I expected and we are so grateful that he took the time to see if he could help in any way to cut some of the cost back. Our first experience with Boardwalk was great and we will diffinately go back in the future. More

My experience with the dealership was very positive. My salesman, Josef, was very patient, not at all pushy, and answered all my questions regarding the purchase of my Volkswagen Jetta. He helped me throug salesman, Josef, was very patient, not at all pushy, and answered all my questions regarding the purchase of my Volkswagen Jetta. He helped me through the transition of downsizing from my very worn Passat to a newer more practical Jetta. I am confident I will continue to have a very positive relationship with this dealership. More

Gary did a great job helping me find the car i was looking for! Pricing was just right.. Customer service was top of the line!! looking for! Pricing was just right.. Customer service was top of the line!! More

I have received very courteous service for every Boardwalk visit to date. Taking my car to the garage is always inconvenient but the complementary shuttle service sure helps. As usual the car recei Boardwalk visit to date. Taking my car to the garage is always inconvenient but the complementary shuttle service sure helps. As usual the car receives a detailed car wash :) Two thumbs up! More

We found a used 2010 Tundra truck on the Boardwalk Volkswagen website and inquired about it. Brian Swarvar, sales consultant, promptly answered our inquiries. We were eventually able to drive to Rich Volkswagen website and inquired about it. Brian Swarvar, sales consultant, promptly answered our inquiries. We were eventually able to drive to Richardson from Tyler to view and drive the truck. We negotiated an excellent price for the truck. Brian and the other staff were very friendly and courteous. We did not feel "pressured" to purchase the truck. Brian was knowledgeable and patient in answering our questions and working with us. He spent a great deal of time familiarizing us with the truck. The truck was very clean and well serviced when we accepted it from the dealership. We have recommended Boardwalk Volkswagen to others that are considering purchasing a vehicle. We rate our overall experience as excellent! More