Clay Cooley Volkswagen Of Richardson

Being new from AZ.we choose Boardwalk Volkswagen for service needs for our (2) volkswagens.I know we made the right choice.Mr. Granger treated us like we were his old customer.We will be back. Thank You service needs for our (2) volkswagens.I know we made the right choice.Mr. Granger treated us like we were his old customer.We will be back. Thank You.Frank Trevino. More

Price negotiation was fair and swift. Mark went out of his way to answer all my many questions. I was stunned when Mark answered my one remaining objection, that I could not physically get back to the de his way to answer all my many questions. I was stunned when Mark answered my one remaining objection, that I could not physically get back to the dealership, by coming to my home to deliver the car. I've bought many cars in my lifetime, but never has a dealer been so willing to meet my needs. I can't guarantee Mark would deliver a car to your home, but I can safely say that Mark will go out of his way to get a deal done on creative and fair terms. I've never before kept a salesman's business card, but I have Mark's on file. More

I have visited Boardwalk VW on many occasions and I always receive great service from Brandon Bolden but on this visit Mr. Bolden was no longer with the dealership. I saw Ms. Johnson whom I recognized always receive great service from Brandon Bolden but on this visit Mr. Bolden was no longer with the dealership. I saw Ms. Johnson whom I recognized from previous occasions in which she has assisted me and she immediately ask me if I needed any help. I’m always worried about getting a good service representative when I go to the dealer but Tayari Johnson always but my worries to rest because of her Professionalism, Friendliness and Courteous ways. Thanks Ms. Johnson for your continuous professionalism and consistency. More

Gary has helped me with all my cars that I have purchased from Boardwalk and is awesome at making the deal go smoothly. I will always go to him for getting a car. from Boardwalk and is awesome at making the deal go smoothly. I will always go to him for getting a car. More

Dealership worked within the budget and time limitations that I had. Very friendly and helpful without the hard sale attitude and pushy sales tactics. Answered every question I had, and did everything that that I had. Very friendly and helpful without the hard sale attitude and pushy sales tactics. Answered every question I had, and did everything that they could to make me feel comfortable and informed about my purchase. I would highly recommend them in the future. More

Went in looking for a new GTI and met Mark Sayers in sales. They did not have the car with the options I was looking for in a new model(was having a hard time finding it in general), but Mark found a m sales. They did not have the car with the options I was looking for in a new model(was having a hard time finding it in general), but Mark found a model with the exact options I wanted certified pre owned with very low miles on their lot. The purchase was painless and I was out the door with my new car shortly. More

Brett was extremely friendly and wiling to work with me even though I am in Austin. We did all of the negotiations online and I was able to pick the car up a few days latter. Brett has even been available even though I am in Austin. We did all of the negotiations online and I was able to pick the car up a few days latter. Brett has even been available after the sale to answer random questions I have had. More

Great experience and great service from Steve. I saw the car I wanted and pretty much negotiated the entire thing online. After that all I had to do was show up, complete some paperwork and go home. Total car I wanted and pretty much negotiated the entire thing online. After that all I had to do was show up, complete some paperwork and go home. Total time on the lot was about 2 hours. Thanks Steve More

I arrived at the dealership close to closing time, and Bob assessed and gave me his estimate of what he thought was wrong. He was quite accurate. We agreed it would be best to bring the car back early th Bob assessed and gave me his estimate of what he thought was wrong. He was quite accurate. We agreed it would be best to bring the car back early the next morning, and Bob assigned me to Terry Granger, saying he would make sure Terry had the whole story. Their connection was great, so that I didn't have to repeat the explanation the next day. I got a ride to work, which turned out to take a long time, in the rain with morning traffic, but the driver (Frank? sorry I'm not sure of his name) was very pleasant and drove carefully. Terry updated me by phone when part of the assessment was done, and then again when it was all done. It was important to me that when I decided not to have one non-essential part fixed, there was no pressure. I questioned another, and Terry put it in short, plain terms that the inspection would not pass without it. He got me a 10% discount for one of the items. The car was ready to go after work, so I didn't have to wait after I arrived. It was shiny and clean. Bob came to make sure I got an clearer explanation about the reason one of the parts had broken. I haven't had to take the car back for inadequate repairs since then. I don't believe it was coincidence that Terry was assigned to me, as he had been for my husband on his last visit. More

Everytime I have my vehicle serviced at Boardwalk, I walk away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. was Nikki Cloud, and she was very attentive, thorough, and fast. Thank you! More