Clay Cooley Volkswagen Of Richardson

I must admit, CarMax is my used car dealership of choice. I really wanted a Beetle and they didn't have what I wanted at Carmax this time, so I had to go to a Volkswagon dealer. I truly do not like the hag I really wanted a Beetle and they didn't have what I wanted at Carmax this time, so I had to go to a Volkswagon dealer. I truly do not like the haggling and would have walked out if my husband wasn't there. Aside from that part of the experience, everyone was super friendly and personable. However, I personally would go to Carmax in the future just for the easy process of the purchase. Steve was easy to communicate with via email before I could visit the dealership unlike Lewisville Volkswagon - which I had to tell that I sent in an application for financing for them to look into what I wanted. Jason, the finance manager, was quick and efficient. Bill was straight forward which I respect. All in all, all 3 very nice guys. Just wish haggling would disappear at some point. More

Friday, June 22, 2012 was the second time, in my adult life, that I've had the luxury to purchase a new vehicle. Although the circumstances were unexpected--my car sustained irreparable damage due to a c life, that I've had the luxury to purchase a new vehicle. Although the circumstances were unexpected--my car sustained irreparable damage due to a catastrophic hail storm--my experience far surpassed my expectations. When I purchased my first car, I felt as if I had been stalked, harassed, and pressured into a sale. This is not to mention the lengthy time spent at the dealership haggling a price with the salesman and financial team for several hours. I did not experience any of these feelings when I arrived at Boardwalk Volkswagen. My partner, having done previous business with Gary Blakely at the same dealership, respectfully requested him when we arrived the first time we visited. Although Gary had gone home for the day, we were met by another salesman, Tony Azami, who took us on a test drive of the 2012 Jetta GLI, which I promptly fell in love with. My partner and I indicated that we would return to the dealership when the terms of my insurance claim had been finalized. Once the insurance company disclosed that the vehicle was a total loss, we decided to come back to the dealership to take the Jetta GLI and Jetta SE for second test drive to make sure this was the vehicle I wanted. While I could not purchase the vehicle on my second visit, due to the waiting period necessary for my insurance company to process my total loss claim, I was again surprised by the customer service we received, this time by Gary Blakely. Talking to Gary was like talking to an old friend--a rare and unique quality that is, sadly, missing from many salesmen of any trade. Gary asked how my partner's life had been since the last time he'd purchased a vehicle and, all the while, treated me with respect as both an individual and consumer. Having told Gary of the reasons behind my purchasing a new vehicle, the trouble I was having trying to obtain a rental car due to unavailability, and concurrently knowing that I was very interested in purchasing the car, he offered me something I never knew existed, the Borrower's Vehicle Agreement. Not only did Gary provide me with a stress free purchase, he gave me the opportunity to ensure that the Jetta GLI was the right car for me. Unexpected catastrophic events aside, I hope to have my new vehicle for a long time and I look forward to doing business with him in the future. More

After seeing the "used" (it only had 6,500 miles) 2011 Golf TDI, I stopped by to take a look at it. I talked to Herr Puhringer who accompanied me on a test drive. He did an excellent job expla miles) 2011 Golf TDI, I stopped by to take a look at it. I talked to Herr Puhringer who accompanied me on a test drive. He did an excellent job explaining the features of the car. He even taught me a few words and phrases of German! Jae in the Finance department was helpful, as well. From the time I walked onto the dealership until I was driving home, only 2 hours had elapsed. My time is valuable and I appreciated the speed at which everything happened. I never once felt as if I was being "gamed". No repeated trips to "run this by my sales manager," no hard-sell, high-pressure, and no surprises. Overall, I am extremely pleased with my service and treatment at Boardwalk. I highly recommend this dealership. More

Very good buying experience. All went very smoothly. Gary is a pleasure to do business with. One of the reasons we do business with Boardwalk is because of their customer service and follow through. Their se is a pleasure to do business with. One of the reasons we do business with Boardwalk is because of their customer service and follow through. Their service department is second to none in our opinion. More

Steve and Rick were both VERY helpful! They answered all my questions and I never felt like I was being pushed or "fast talked" into making a purchase I wasn't comfortable with. In addition Jae was very pat my questions and I never felt like I was being pushed or "fast talked" into making a purchase I wasn't comfortable with. In addition Jae was very patient with me as I am the person who READS everything before I sign it. I never felt rushed and he was also very helpful in answering all my questions. While everyone was very helpful and friendly I would like to point out that Steve went above and beyond! Considering I drove up from Austin, Steve called to make sure I arrived home okay, and even looked up directions to one of my favorite restaurants (which they only have in Dallas) so that I could stop by on my way home. While they may have been small things they added the personal touch which makes all the difference. More

The guys in the service department at Boardwalk VW are truly fantastic. I know that when I drop my car off it is in good hands. This is my first VW and a lease and I have been impressed by the quality of truly fantastic. I know that when I drop my car off it is in good hands. This is my first VW and a lease and I have been impressed by the quality of business at VW Boardwalk. The service department has been honest about the amount of time they will have my car, provide transport and thorough explanation of the service provided! Thank you VW! More

Tie Johnson is the reason I decided on a VW well the great design too but Tie was a big reason too. A friend of mine had a VW and of course I really liked and enjoyed his car and appreciated the attenti great design too but Tie was a big reason too. A friend of mine had a VW and of course I really liked and enjoyed his car and appreciated the attention to detail of the VW brand. One day I went along with him to Boardwalk VW b/c he was having car issues, and he got helped by Tie, she was so genuinely friendly that I was convinced that the VW brand was a great brand to be part off, smiling faces at the car shop, color me surprised! Well when the time came for a car purchase of my own I immediately went to VW, and on my first little battery issue I took it to VW Boardwalk and was excited to see Tie, she even remembered my friend and the situation of his visit months if not a year ago. I was and am very impressed and so excited to have her as a helping hand. I am a world class procrastinator and haven’t responded in a timely manner, but after a not so pleasant visit at the VW on Lemmon (although same owners.) I was reminded of how much better Tie and you all were, I will definitely drive that extra mile to go to boardwalk VW Richardson even if I am just a block from park cities VW, b/c you guys have Mrs. Johnson. In summary Tai is a very important part of your team! More

Gary Blakley is awesome. He's a joy to work with. No pressure, just facts and friendly service. I love my Jetta and will be back to work with Gary again when I'm ready for a newer one. pressure, just facts and friendly service. I love my Jetta and will be back to work with Gary again when I'm ready for a newer one. More

Mr. Sayers was very helpful to my daughters when they went to the dealership to look at the jetta we had inquired about online. He showed them that one and others in the used inventory. Mr. Sayers was ve went to the dealership to look at the jetta we had inquired about online. He showed them that one and others in the used inventory. Mr. Sayers was very knowledgeable about the vehicle and my girls came home with enough good information that we could make a decision about purchasing the vw jetta. I appreciate the fact that we live several hours and he allowed the girls to the same opportunities as any other prospective customer without my presence. The contact from the dealership was no pressure and very relaxed. More

Mostafa was a knowledgable and friendly salesperson. We appreciated the low pressure environment. We love our new Passat TDI! Already averaging 48 miles per gallon appreciated the low pressure environment. We love our new Passat TDI! Already averaging 48 miles per gallon More