
Clay Cooley Volkswagen Of Richardson
Richardson, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Although I have only had my Passat for one week, I am extremely happy with my purchase and even more happy with the gas mileage. More importantly, I felt very comfortable being in the showroom and with a extremely happy with my purchase and even more happy with the gas mileage. More importantly, I felt very comfortable being in the showroom and with a friendly staff. The best part of my purchase was the quick buying process, Michael and the finance team had me in and out in a reasonable time. I would recommend Boardwalk VW to all my friends. More
I saw a new Passat for sale on their website and talked to a sales rep regarding the published online sales price. He confirmed it and encouraged me to come see it in person. I took a test drive and the re to a sales rep regarding the published online sales price. He confirmed it and encouraged me to come see it in person. I took a test drive and the rep touted all the car's features. We went to his office and he went to his manager's office to get the price (even though I thought I knew what it would be based on our phone conversation). The price he showed me was $3000 more than the online price- not to mention and additional $800 for all the features he touted- and he was incredulous when I asked him what happened to the internet sales price. He finally explained that the online price was for leasing, even though this was not stated online and he did not mention this when I asked him about it on the phone. I voiced my displeasure and he then had the nerve to ask me If I still wanted to buy it. I firmly said no and left right away. Ten minutes later-once I am home- he calls me and tells me "you won't believe it, I got one thousand knocked off the price for ya." I tell him not to call me again as I am not interested in playing games and would not buy a car from Boardwalk even if they lowered the price five thousand dollars. Very disappointed in their misleading sales strategy and questionable business philosophy. More
This was my first time at Boardwalk VW and it will not be my last. I was very impressed with the staff and service received. Ron was very professional and friendly and kept me updated on my vehicle. Nick my last. I was very impressed with the staff and service received. Ron was very professional and friendly and kept me updated on my vehicle. Nick the service manager introduced himself and continued to check on me and my vehicle as well. Definitely will recommend Boardwalk VW to friends and family. More
It's been several years since I walked into Boardwalk VW in Richardson and knew the Jetta sitting there was the car for me. Today I can unequivocally say that I made the right selection -- not only for the in Richardson and knew the Jetta sitting there was the car for me. Today I can unequivocally say that I made the right selection -- not only for the car, but for the excellent service that has stayed with it over the years. Recently, I needed to call upon Boardwalk VW for maintenance on my car's interior headliner. Kim Lewis and the entire service team provided excellent and thorough service. Thanks to the VW team and a wonderful car, I remain a very satisfied VW owner. Best regards, Carol Griffin More
The entire experience was exceptional. My sales representative was friendly, courteous, and extremely knowledgeable about the Volkswagen product line. He had a great talent for bringing to my atte representative was friendly, courteous, and extremely knowledgeable about the Volkswagen product line. He had a great talent for bringing to my attention important features that I had missed without coming off as pushy. Boardwalk managed to get me a SEL Premium which are extremely hard-to-find at the moment. The financing team was excellent as well. Far from pushy, they help me select the best package for me. In short, this dealership realizes that they have an excellent product line and they provide correspondingly excellent service. Boardwalk will be my first stop the next time I need a vehicle. More
My experience with Boardwalk Volkswagen of Richardson has been very positive. Early in the process, Josef helped us with the tedious task of testing and selecting a car that best suited our needs. The servic been very positive. Early in the process, Josef helped us with the tedious task of testing and selecting a car that best suited our needs. The service has been excellent and will not hesitate in highly recommending Boardwalk to any of my friends. More
When it comes to customer service, Bob King and Broadwalk VW has taken service to a new level. Bob King is excellent in what he does and I highly recommend him and this dealership. VW has taken service to a new level. Bob King is excellent in what he does and I highly recommend him and this dealership. More
Kim Lewis was very attentive and responsive to our needs. Having had his help recently on some major repairs to our vehicle, we had an urgent situation arise when my daughter came home from college and a pr Having had his help recently on some major repairs to our vehicle, we had an urgent situation arise when my daughter came home from college and a problem developed in the car while she was on the highway coming home. I contacted his cell phone, and left him a message on a Saturday. He responded on Sunday, with instructions about what to do when bringing the car in for service early Monday morning. We needed to get the car repaired so that my daughter could get back down to school on Monday, and he worked hard to get our car repaired and she got back on the road on Monday afternoon. He worked with me on finding a small discount on the price (Volkswagen parts are not cheap), and was very friendly, responsive and attentive. When my wife and daughter picked up the car, he made it a point to greet them and had good customer contact. We appreciate Kim Lewis' customer service very much. More
Terry is very courteous, always responds quickly to phone calls and my car is serviced in a timely fashion Javier gave me a lift and was friendly and a safe driver. calls and my car is serviced in a timely fashion Javier gave me a lift and was friendly and a safe driver. More
Steve Lin and Rick Bayon were very helpful during my new VW purchase process. Unfortunately, I couldn't get the vehicle I wanted in Ohio so I contacted Boardwalk VW after I found they had the VW gli that I VW purchase process. Unfortunately, I couldn't get the vehicle I wanted in Ohio so I contacted Boardwalk VW after I found they had the VW gli that I wanted. After speaking with Steve and Rick several times we worked out a VERY good deal on the purchase of the car. To get the car in my hands I flew from Columbus, OH to DFW to drive the car home. Steve was waiting for me at the airport curbside pick-up to take me to the dealer. After a quick test drive and a few minutes of finalizing the paperwork I was on my way home. Steve took good care of me for my long trip by stocking the car with snacks and water. Great car, great experience, friendly dealership, couldn't ask for anything more! More