Clay Cooley Volkswagen Of Richardson

Mostafa is a great professional. He was extremely helpful and went out of his way to make sure he could meet our expectations regarding the car purchase. I will certainly look for him next time I want to buy and went out of his way to make sure he could meet our expectations regarding the car purchase. I will certainly look for him next time I want to buy a car. More

Fixed a wheel bushing that has been a problem for quite a while. Always have been satisfied with the overall experience with VW service at boardwalk and have recommended that my daughters consider buying VW while. Always have been satisfied with the overall experience with VW service at boardwalk and have recommended that my daughters consider buying VW Jetta, which they did recently. More

Had searched internet before arriving so I knew exactly which 2 cars I wanted to see and I didn't want to be made to feel like I was being handled. The salesman was very accomodating and responded to my r which 2 cars I wanted to see and I didn't want to be made to feel like I was being handled. The salesman was very accomodating and responded to my requests quickly. I have always been a "sleep on it person" when it comes to making a major purchase - even when it's the deal of a lifetime. I did not feel pressured into making a decision and because I felt comfortable dealing with the salesman and sales manager, I ended up making the purchase that same day. It seemed that everyone focused on making the experience pleasant - from the employees who purposedly stepped in front of me to ensure I never touched a door, to the finance manager who took the time to not just explain package options (the what) but made sure we understood (the why). Overall a pleasant experience and the best part is I now drive a beautiful car! More

I want to express my utmost gratitude to the Boardwalk Volkswagen Team - Brian Swarvar excellent sales person, who made this transition very professional, comfortable, and easy. When I wasn't sure of the Volkswagen Team - Brian Swarvar excellent sales person, who made this transition very professional, comfortable, and easy. When I wasn't sure of the process, he made me understand and feel comfortable - worry-free. I really appreciate everything he has done for us. Everyone that touched my case did a tremendous job, I thank God for their support. Please Thank, of course, Brian Swarvar; Jason Villa made me feel so warm and understood my sensitive case; Mostafa Abou-Auf who backed up Brian when he was busy with other customers - stepped in with the same demeanor and concern; and also Mr. Michael Weimer who explained every document clear and precise. To the Boardwalk Volkswagen TEAM, THANK YOU AGAIN!!!! More

I visited the dealership concerning a warning light on my 2006 Tourareg. Terry listened carefully to my explanation of the problem and indicated that he would get a diagnosis as quickly as possible and provi 2006 Tourareg. Terry listened carefully to my explanation of the problem and indicated that he would get a diagnosis as quickly as possible and provide me with a service plan. He directed me to the lounge and told me he would let me know as soon as a diagnosis was made. In a matter of minutes he was back with the diagnosis and plan. He explained that a part was needed but it would need to be ordered but the car was safe to drive. Terry indicated that he would call when the part arrived. It turned out that the part needed to be sent from Germany so it was a couple of weeks before the actual service was provided. When the part was available Terry called me and set up an appointment to service the car. He said he would get to work on it as soon as I got to the dealership and that I could wait for it to be completed. He was a man of his word and I was ready to go in less that two hours with a clean and fully functioning automobile. Not only was Terry pleasant and easy to do business with he was also very considerate of my time. He gave me the option on both of my visits to either wait or be taken home by one of your outstanding and courteous drivers. In summary, I was pleased with the service I received and will return without hesitation the next time I need service. More

This is my fourth Volkswagen and the CC is by far my favorite! It was only natural I came to Boardwalk for my next Volkswagen after many of my friends had a great buying experience and got what they wa favorite! It was only natural I came to Boardwalk for my next Volkswagen after many of my friends had a great buying experience and got what they wanted, so I had to experience it for myself. Although this is my first buying experience over at Boardwalk, Brian Swarvar, Jason Villa and Jae Kwon made my selection, purchase and financing first rate! If only buying a car were really this easy...wait is WAS! Their reputation for customer service and satisfaction will earn my business for years to come! From start to finish I felt that I was being taken care of! Thank you guys! - Kosal More

Coming from Fixed Operations with Mercedes-Benz I know customer service and eventhough I didn't purchase I was impressed with the friendly smiles, eye contact and firm handshakes. Good customer service st customer service and eventhough I didn't purchase I was impressed with the friendly smiles, eye contact and firm handshakes. Good customer service starts with making the customer feel like this isn't just the same ole routine. Instead I felt welcome and important. Great customer service! More

We called first to ask about a specific vehicle. Spoke with Jason Villa and he was extremely helpful. Told me all about the vehicle I was asking about and also mentioned other inventory. I have never fe with Jason Villa and he was extremely helpful. Told me all about the vehicle I was asking about and also mentioned other inventory. I have never felt so welcomed at other dealerships but this was a different experience. I felt like I was a family member yet I hadn't committed to buying or even test driving. It was a very pleasant experience from the beginning. I have recommended Jason to anyone I speak to regarding purchasing a car or truck. Great Guy! Great Dealership! More

When our main car began to give out, I couldn't think of anywhere else that I would want to buy other than Boardwalk VW. We loaded the car up and drove cross country just to get a car because of the phenome anywhere else that I would want to buy other than Boardwalk VW. We loaded the car up and drove cross country just to get a car because of the phenomenal customer service that I have received in the past from Boardwalk. Jason Villa is one of a kind and never pressures you into making a purchase like most people in sales. It was a very pleasant and beyond satisfying experience. No matter where I am in the country, I will gladly jump on a plane to purchase from Jason again. More

It was good as far as the services my car received, however I sat in this dealership for 3 and a half hours. The first time I was even updated on the status of my car I had already been sitting in the however I sat in this dealership for 3 and a half hours. The first time I was even updated on the status of my car I had already been sitting in the waiting area for over two hours. Had I known it would have taken that long to do the 30,000 mile servicing, I would have had a friend come and pick me up instead of sitting in the lobby listening to a screaming child for 2 and a half of the hours. Not exactly my ideal Saturday. More