Clay Cooley Kia of Plano

I have been a customer since 2014. I have purchased 4 Kia’s from Central Kia Plano. I love them all but the service center is their jewel in their crown. The best team ever! Paul took I have purchased 4 Kia’s from Central Kia Plano. I love them all but the service center is their jewel in their crown. The best team ever! Paul took me through my entire process with kindness & compassion. My personal thanks to him & Emily, she heads up the Department. More

My service advisor Kirk and the gal at the desk who checked me in, Bree, were both friendly and efficient. It will be nice though when the dealership is no longer a construction zone! checked me in, Bree, were both friendly and efficient. It will be nice though when the dealership is no longer a construction zone! More

We went here for a car and 6 days later had one I still can't believe is ours. Johnny was out salesman and he is the best salesman we've ever met. He made the process quick, efficient and easy! It was a fa can't believe is ours. Johnny was out salesman and he is the best salesman we've ever met. He made the process quick, efficient and easy! It was a fantastic experience. More

Buyer beware if you are going to use Plano Kia Dealership for service 1. 2012 Kia included in class action lawsuit that settled in 2018 for faulty engines towed to Plano Kia dealership 3/6/2024 2. Paul Gom for service 1. 2012 Kia included in class action lawsuit that settled in 2018 for faulty engines towed to Plano Kia dealership 3/6/2024 2. Paul Gomez told customer engine will be replaced and will be provided lifetime warranty will take 2-3 months for vehicle to be repaired 3. Told customer 10 days for approval from Kia for engine replacement on 3/6/2024 then a loaner car would be provided if one is available 4. After numerous voice mails to Paul Gomez service advisor, Emily Bradbury Head of service dept no updates as of 3/28/2024, Called Fortune O’Neal Head of dealership 4/1/2024 and 4/2/2024 no call back to address concerns as of 4/4/2024 5. 4/1/2024 finally a call from Paul Gomez customer told not a lifetime warranty instead told 15 years or 150,000 miles from date of purchase and still no approval from Kia and Paul Gomez could not provide the case number opened with Kia instead indicated only Emily Bradbury could provide that information and no loaner cars available 6. Due to multiple pieces of information being conveyed wrong and gross lack of communication customer paid out of pocket to have 2012 Kia moved to another dealership on 4/2/2024 7. Huffines Kia McKinney daily updates and on 4/4/2024 Approval received from Kia and on 4/4/2024 rental car provided repairs underway So long story short beware of using Kia Plano for service More

We had a positive experience buying a car from Jacob Boring. Thanks for giving us a great deal on a really nice full-size SUV. Boring. Thanks for giving us a great deal on a really nice full-size SUV. More

Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

Trey was very courteous and helpful. He arranged my ride after dropping the car which was very convenient. He arranged my ride after dropping the car which was very convenient. More

Justin Weldon and Edher Maltos did an excellent job and my my overall buying experience a pleasure my my overall buying experience a pleasure More

Kia is a very frendly business. The people are very frendly and helpful. Answeed Ll of my questions. Told me when my car would be ready and it was ready when they said. Called to l The people are very frendly and helpful. Answeed Ll of my questions. Told me when my car would be ready and it was ready when they said. Called to let me know it was ready. More

Excellent professional service, completed timely and friendly people. Easy to work with and knew their stuff friendly people. Easy to work with and knew their stuff More