Clay Cooley Kia of Plano

I purchased a 2019 Kia Stinger GT2 from Clay Cooley Kia Plano as a demo vehicle in 2020 with 6,204 miles on it. Since purchase, I have driven the vehicle approximately 19,000 miles. The car has been carefu Plano as a demo vehicle in 2020 with 6,204 miles on it. Since purchase, I have driven the vehicle approximately 19,000 miles. The car has been carefully maintained and kept in excellent condition. My vehicle has been at the dealership since February 12, 2026 for a warranty-covered issue and has remained out of service for more than 2.5 months. During this time, multiple repair attempts have been made, including involvement from Kia America Consumer Affairs and corporate engineering, but no confirmed root cause or permanent repair has been identified. At the beginning of the process, I was told there was an issue with my extended warranty coverage, despite purchasing the warranty at the time of sale. After providing documentation, the warranty was ultimately honored. Communication throughout the process has been inconsistent, with extended gaps between updates. I requested service documentation and drove to the dealership in person to obtain records. I was only provided service dates, without detailed repair notes, technician findings, or diagnostic information. I was eventually provided a basic loaner vehicle after approximately one month without transportation. Kia later offered compensation tied to the purchase of another vehicle, which did not address the unresolved condition of my current vehicle. I have reached out to the Kia Consumer Affairs, BBB, The Texas Attorney Generals office, left a google review, and even reached out to Steve Noviello at Fox 4, but can't seem to get any traction. My concern is not just the repair itself, but the extended downtime, lack of a confirmed diagnosis, difficulty obtaining service records, and limited communication throughout the process. More

Barry was very kind to us and patient with us as we navigated the car buying process! navigated the car buying process! More

Barry did an excellent job at helping us find the right car for us. He was really patient with us going get several cars for us to test drive. Thank you Barry you are the best car for us. He was really patient with us going get several cars for us to test drive. Thank you Barry you are the best More

Absolutely the best car buying experience I have ever had! Shaneisha was the best. I absolutely love the Kia GT k4. I would drive another 2 hours again to buy from clay Cooley and shaniesha had! Shaneisha was the best. I absolutely love the Kia GT k4. I would drive another 2 hours again to buy from clay Cooley and shaniesha More

My favorite place to be when I’m looking for a new ride. . My guy Daylon-Mr Make It Happen comes through everytime.. I love it here❤️❤️❤️ . My guy Daylon-Mr Make It Happen comes through everytime.. I love it here❤️❤️❤️ More

Sebastian was an amazing salesman who helped me get into a brand new 2026 K4! I appreciate the whole team at the dealership everyone was very professional from start to finish. I'm happy they were able to h a brand new 2026 K4! I appreciate the whole team at the dealership everyone was very professional from start to finish. I'm happy they were able to help me get into a brand new car. I highly recommend Clay Cooley of Plano and ask for Sebastian! More

Earnest was very professional and helpful in my car buying process. He made the process very simple. buying process. He made the process very simple. More

Barry and David were amazing! Loved the entire process! If you are in the market for a new car go see these two, you won’t be disappointed! Loved the entire process! If you are in the market for a new car go see these two, you won’t be disappointed! More

Barry was respectful and courteous. He answered every question we had, and really took good care of us. He answered every question we had, and really took good care of us. More

Very quick and professional. They were welcoming from the moment I came in the door to the moment I left. Justin was amazing! They were welcoming from the moment I came in the door to the moment I left. Justin was amazing! More