Clay Cooley Kia of Plano

Extended Warranty a RIP OFF I bought an older car from Plano Kia about one year ago and purchased the deluxe extended warranty to make sure it was protected since it was a used c I bought an older car from Plano Kia about one year ago and purchased the deluxe extended warranty to make sure it was protected since it was a used car. RIP OFF! I paid $1,000 and it covers nothing at all. They are saying we need another engine and have even done 5 oil changes in one year, but there is sludge in the engine they say and therefore is not covered. They supposedly did their full inspection on it too before we purchased it. So how did the sludge get in there? We did all the required oil changes. It was obviously already there. Plano Kia shame on you for ripping off your loyal customers like this. I have had better luck purchasing cars on Craigslist. I thought I was purchasing a car from a reputable dealer so I thought it would be better for my youngest son since it was his first car. SHAME ON YOU! More

Great service from Central Kia Of Plano I have been a repeat customer of Central Kia (2 Kia Souls 2 years apart) and both experiences were as pleasant as buying a new car can be. I am a sing I have been a repeat customer of Central Kia (2 Kia Souls 2 years apart) and both experiences were as pleasant as buying a new car can be. I am a single woman and did not feel pressured or "manhandled" whatsoever. Emad and Bryan were very professional and very courteous. More

L Howard Stopped by Central Kia last month to browse at the cars and ended up taking one home. This is the third car we have purchased from Central and Bryan Stopped by Central Kia last month to browse at the cars and ended up taking one home. This is the third car we have purchased from Central and Bryan Jackson has helped us each time. He is always very friendly and helpful and even set up my phone for the bluetooth. Even the finance part was less painful this time. Thanks to Bryan and Norman for making this last car buying experience the easiest one ever. I will definitely tell others to go to Central. More

As pleasant as can be!! I have been a repeat customer of Central Kia (2 Kia Souls 2 years apart) and both experiences were as pleasant as buying a new car can be. I am a sing I have been a repeat customer of Central Kia (2 Kia Souls 2 years apart) and both experiences were as pleasant as buying a new car can be. I am a single woman and did not feel pressured or "manhandled" whatsoever. Both of my sales persons (Mr. Jackson just last month) were professional, very courteous and seemed like they wanted the lowest price as I did during negotiating. I ate my full of fresh baked cookies and popcorn while waiting, too! Everyone there was very nice and the decor is comfortable. I would definitely recommend Central Kia. More

Great super Helpful Staff !! Joel Brollier was very knowledgeable about the cars and was able to make me a great deal on a new Kia Soul. He was very helpful helping this old guy m Joel Brollier was very knowledgeable about the cars and was able to make me a great deal on a new Kia Soul. He was very helpful helping this old guy more familiar with the new technology. I am still trying to figure a few things out, but Joel will help me I am sure. Ed Maltos in Finance found a way to take my money and almost made it painless. What a great guy !!! More

okay service I just bought a new 2014 Kia soul and worked with Bryan Jackson. He was nice and friendly but it took way to long just for them to talk to the bank an I just bought a new 2014 Kia soul and worked with Bryan Jackson. He was nice and friendly but it took way to long just for them to talk to the bank and come back and tell me that I couldn't get a better down payment. I was up there for 4 hours just waiting. But he was nice and did help us find the cars we wanted. Just to long of a wait. More

Great Adam Mike and Zach were Gr8 and of course the finance I am glad I didn't have to sit in the dealership for 8-10 hrs it was a quick process the way we Adam Mike and Zach were Gr8 and of course the finance I am glad I didn't have to sit in the dealership for 8-10 hrs it was a quick process the way we use to do it More

Happy trails in my new Kia Sorento! THANK YOU! Walking into Central Kia on Memorial Day 2014, I was terrified. I hate buying cars. My experiences over the years have not been good. I literally g Walking into Central Kia on Memorial Day 2014, I was terrified. I hate buying cars. My experiences over the years have not been good. I literally get a physical reaction when buying a car; based on those experiences. My husband and I really had no intention of buying a car that day. And we told Mark and Zach that when we walked in. We just wanted to test drive a Sorento. They found a Sorento that had everything in it I would want in a vehicle. We enjoyed talking to Mark and found him to be pleasant and kind to work with. He never once pressured us. After discussion and test drive, we went to a few other dealerships to look at comparable vehicles. There wasn’t anything comparable to the price of this Sorento with all of its options, and felt a bit like vultures were after us at the three dealerships we visited. We returned later in the afternoon to Central Kia. We met with Mark and Zach again to discuss the Sorento we wanted, and talked to them about past experiences and how difficult it was for me to be in this situation and not expect to be held hostage in the dealership, and how I became physically ill in the past. Mark and Zach treated my husband and I like royalty from the minute we walked in the door the first time. At no time ever was I nervous or upset about being there and making a large purchase. Mark and Zach were fun-loving, yet professional. The Sorento we test drove was the car I drove home. I cannot speak highly enough about the experience we had at Central Kia, but it pretty much guarantees our next vehicle will be a Kia from Central Kia. I love my Sorenta! It's the most comfortable vehicle I've owned. We could not be happier with Central Kia, but especially how we were treated by Mark and Zach. Thank you from the bottom of my heart! More

THANK YOU My first time to buy a car all on my own and Bryan Jackson made it easy.... along with the finance department Bryan Bauer. I will return in a couple My first time to buy a car all on my own and Bryan Jackson made it easy.... along with the finance department Bryan Bauer. I will return in a couple of years to make my next purchase. Thank you Bryan Jackson for making this experience so easy for me.... More

Woman changes mind!!!!!!!! In February I traded in my 09 Sedona for a 2014 Sorento. I thought a smaller car would be safer and easier to drive. Right off I hated the Sorento. I In February I traded in my 09 Sedona for a 2014 Sorento. I thought a smaller car would be safer and easier to drive. Right off I hated the Sorento. I called Zack and he fixed my problem with getting stuff in and out of the back. After driving the Sorento for 4 months I called Zack and told him I still wasn't happy. He said to come on in and he would see what he could do. I came in and left in a 2014 Sedona and I couldn't be happier with my Kia Dealership or Zack Paton!!!!!!!!!!!!! More