Clay Cooley Kia of Plano

Pleasant Surprise From the initial phone contact to walking through the front doors customer service was first rate. My salesman Billy Washington was an example of ex From the initial phone contact to walking through the front doors customer service was first rate. My salesman Billy Washington was an example of exceptional service by going above and beyond his job description to make sure I was satisfied with my purchase and even went as far as picking me up from my home to make sure I would be able to get to the dealership and pick up my new car. The dealership is small but their service is extremely big! More

first time for everything! Via email, I told the sales team what i was looking for. I must admit, i was skeptical that Central Kia would be able to show me what I had requested Via email, I told the sales team what i was looking for. I must admit, i was skeptical that Central Kia would be able to show me what I had requested. But to my surprise, they did. I didn't end up buying the car they showed me. I went with the next level up. The negotiations went better than i thought they would. Arthur Beleno did a great job helping me. More

Check the facts Found a Hyundai Accent on the website and phoned to verify that it was avaiable. Brent asked for the stock number and said he'd check. Sure enough he Found a Hyundai Accent on the website and phoned to verify that it was avaiable. Brent asked for the stock number and said he'd check. Sure enough he said it was and scheduled to meet me 45 minutes later. After driving from Downtown Dallas, I asked for Brent who they initially struggled to locate. In the meantime I checked out the car which as promised was pulled up front. The sales manager then came out to try and explain the mistake as the car 'was sold earlier that day'. Crazy after a 45 minute drive and phone call to avoid this happening. Also Brent was unable to come and tell me face to face. Sales manager tried to excuse Brent as he had been off for a few days. Zero accountability. Justin another sales member did track me down in the lot to try find an alternative. Very poor service from Brent and inability to tell me made it worse. More

It was relatively painless. I enjoyed myself and the salesman was very good at explaining all the gadgets. It was like coming out of the dark ages. My former ride has a real ig I enjoyed myself and the salesman was very good at explaining all the gadgets. It was like coming out of the dark ages. My former ride has a real ignition key! More

MONEY HUNGRY I (fortunately) did not purchase my Kia from the Plano dealership. I was told however, that I needed to cancel my extended warranty (that should neve I (fortunately) did not purchase my Kia from the Plano dealership. I was told however, that I needed to cancel my extended warranty (that should never have been added to my purchase in the 1st place) and that I had to go through the Plano dealership to cancel the warranty. I submitted my cancellation on 01/23/17. I was told by Kia Corporate that it shouldn't take more than 3 weeks to process my cancellation. 2 MONTHS LATER - still waiting. Of course they want to hang on to the warranty as long as possible because that is FREE money in their pocket and more money from my pocket. I was told by the dealership that the refund should go out "this" month, however I have still not received anything or heard anything regarding the cancellation. I have bought 2 cars from Kia in the last 4 years (both financed through Kia), and was going to purchase a 3rd vehicle this year. Due to the way this issue has been handled, I am seriously thinking about going elsewhere to purchase my future vehicles. You don't treat loyal customers who are repeat customers (that have NEVER missed a payment) this way!!!!!! And furthermore, regardless of what other reviews the Plano dealership receives - I WOULD NEVER, EVERY BUY A VEHICLE FROM THEM!!!!!! More

Great service & great people! I worked with Bryan Jackson and he was great - worked with me through the whole thing! Excellent, courteous person. He was very helpful and walked wit I worked with Bryan Jackson and he was great - worked with me through the whole thing! Excellent, courteous person. He was very helpful and walked with me through everything! More

Very unprofessional management staff! I have purchased 2 vehicles from this dealership and each time the service was awesome. Today I was assisted by a man named Ron who claimed to be a m I have purchased 2 vehicles from this dealership and each time the service was awesome. Today I was assisted by a man named Ron who claimed to be a manager. He had no customer service skills at all and wreaked of stale cigarettes. He ran my credit 4 times without my permission, not once did they offer to show me vehicles on the lot. They finally brought up one vehicle for me to test drive. But only focused on that vehicle not the other choice I had. When I voiced my concerns he was extremely rude. I asked for my keys and left the dealership. What a waste of 3 hours. Regardless of the situation the sales staff or management of any business should act professionally and not run off existing and potential customers. More

Very informative and knowledgeable about vehicles being sold When you 1st arrive to the dealership the salesman doesn't hound you nor pressure you into purchasing a vehicle that you do not want. Also very upfron When you 1st arrive to the dealership the salesman doesn't hound you nor pressure you into purchasing a vehicle that you do not want. Also very upfront about down payment and willing to work with you in trying to get you approved. More

Awesome Experience Billy Washington is the best car dealer! He went above n beyond to help us get the car we wanted.. I will recommend him to everyone. Billy Washington is the best car dealer! He went above n beyond to help us get the car we wanted.. I will recommend him to everyone. More

Great Salesman I had a great customer service experience . Pleased with the professionalism of the salesperson Billy Washington. I Will definitely recommend this de I had a great customer service experience . Pleased with the professionalism of the salesperson Billy Washington. I Will definitely recommend this dealership to friends and family. Wonderful experience More