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Clay Cooley Hyundai of Rockwall
Rockwall, TX
982 Reviews
Clay Cooley Hyundai of Rockwall is your premier destination for new Hyundais in Rockwall. Our Rockwall dealership carries an impressive selection of new and pre-owned cars, crossovers, and SUVs for you to choose from. We are conveniently located near Dallas in Rockwall at 1540 I-30 East. Visit us today to trade in your current vehicle for a new or pre-owned Hyundai.
Clay Cooley Hyundai of Rockwall provides quality Hyundai maintenance and repairs to customers around the Dallas Metroplex. Our service technicians are expertly trained to keep your vehicle running like new for years to come. Conveniently schedule your service online today, or order from our selection of OEM Hyundai parts for self service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 982 reviews
August 19, 2019
They do not know how to return calls. We have purchased 2 vehicles from this dealership. Our sales experience was good but once they have you money they will return a phone call or call wh We have purchased 2 vehicles from this dealership. Our sales experience was good but once they have you money they will return a phone call or call when they say the will. Debbie had scheduled her car to have window tint installed for last Friday with Dan (salesman). When she dropped the car off with service they told her they would make sure Dan knew it was there. After not hearing from anyone for a few hours, Debbie called Dan to check on the car. He told he would check on it and call back, after not hearing from Dan for an hour she called and talked with a sales manager, he also said he would call back. He did not bother to call her back so she returned to the dealership to get her car and was told it was scheduled for the following Monday not Friday. The service advisor told her that Dan had dropped the ball and did not get it to the tinting contractor. Debbie called the dealership and asked to speak with the general manager. The operator passed her to Blake, he is not the general manager and failed to tell her that he is not the GM. Blake did get her car scheduled for tinting on Saturday morning. After her experience with these clowns she refuses to take her car back to them so she took it the the tinting contractor herself. While talking the the tint representative about this fiasco he told her that Clay Cooley Hyundai had called them Friday about her car and they told them to bring it over and they would have it out in an hour. They must have decided they where too busy to do this or forgot about her car. All they had to do is admit they forgot or got to busy and returned calls as promised instead of avoiding her. I have also emailed Clay Cooley regarding this matter and he has not responded, I guess this type of crappy service is normal behavior for his organization. I previously called Skipper Johnson and he does not call back. Spend you money with another dealer that will at least return a call. More
by rowlettdrifter
Employees Worked With
Dan ( sales) Barry (GM)
April 13, 2019
Good job Met expectations. Appreciate it. She did everything I ask. I definitely recommend her and her general manager Danny!! Everyone go see her and buy a Met expectations. Appreciate it. She did everything I ask. I definitely recommend her and her general manager Danny!! Everyone go see her and buy a car from her More
by Tracy
Employees Worked With
McKenzie Peterson, Danny Easton, Steve Bentley
March 10, 2019
Play pricing games high pressure This dealer is afraid to give you pricing on line . This is how auto dealers get a bad name. In todays world of on line shopping these folks are way This dealer is afraid to give you pricing on line . This is how auto dealers get a bad name. In todays world of on line shopping these folks are way behind More
by jbs
Employees Worked With
Alex Machado
March 02, 2019
5 Star employee Hey My 5 star rating for Dylan Easton is given based off of his excellent customer service, and professionalism. Very informative & my first choice of Hey My 5 star rating for Dylan Easton is given based off of his excellent customer service, and professionalism. Very informative & my first choice of recommendation in anyone needing to find the perfect car. More
by Carguru16
Employees Worked With
Dylan Easton
February 27, 2019
My new car is just what I wanted! Alex Machado was very helpful. He listened to what I wanted, made suggestions and always had a smile on his face when I would show up with more quest Alex Machado was very helpful. He listened to what I wanted, made suggestions and always had a smile on his face when I would show up with more questions. Finally it arrived and he got in contact with me ASAP! Carmelo Adorno was very patient and kind. He knows his business! More
by jkh-lava orange sf
Employees Worked With
Carmelo Adorno, Alex Machado
February 12, 2019
Helpful Great experience other than being deceived by special pricing sent via email. Salesman did not explain the qualifications until the very end even when Great experience other than being deceived by special pricing sent via email. Salesman did not explain the qualifications until the very end even when email was shown and discussed beforehand. More
by Envoss
Employees Worked With
Alex Machado
February 12, 2019
Alex Machado great sales person Alex Machado is a 5 star salesman. He took his time with us and answered questions we had not asked yet. He was easy to deal with and understood our n Alex Machado is a 5 star salesman. He took his time with us and answered questions we had not asked yet. He was easy to deal with and understood our needs. More
by zootz
Employees Worked With
Alex Machado
February 10, 2019
Hands down the best dealership experience I've ever had. This staff is amazing. I went in just to test drive a couple models I had my eye on and never once was pressured into anything. I was there for a coup This staff is amazing. I went in just to test drive a couple models I had my eye on and never once was pressured into anything. I was there for a couple hours on a Saturday and Skipper hooked us up with Eric who knew absolutely everything there was about the model I wanted and gave me plenty of options after simply asking what I was looking for. Nothing about price. We never once talked about prices the first day I was there. I mentioned I was looking and was needing to wait a few days at least and he respected that and didn't try to sell me the car on the spot like most salesmen. We stayed in touch over the next week to make sure the exact model I wanted was there and still available. When I went in the next week, we sat down and came to an agreement on price fast. It was nice not having to do the whole dance and spend hours and have to give more than you wanted. I will be continuing my business at this location for years to come. It's currently a 35-40 minute drive for me but well worth it over another dealership that's 2 minutes down the street from me. I will be recommending this location to anyone I know looking for a vehicle. Thanks guys! More
by Celliott_23
Employees Worked With
Eric Tharp
February 05, 2019
Nicely Done Took about three hours but I got a 500 dollar total deal for payments and insurance plus a good interest and an accommodating staff. Nicely done. Took about three hours but I got a 500 dollar total deal for payments and insurance plus a good interest and an accommodating staff. Nicely done. More
by Mshipley94
Employees Worked With
Corey Wurmlinger
February 01, 2019
Five stars He was super helpful, polite, patient, and funny. He definitely worked with what I had and made sure I didn't go home empty handed. He was super helpful, polite, patient, and funny. He definitely worked with what I had and made sure I didn't go home empty handed. More
by Valencia
Employees Worked With
McKenzie Peterson, Alex Machado
