Clay Cooley Hyundai of Rockwall

Poor communication from service advisor. Didn't seem to understand how to use their online service/billing system. I asked for 4 things to be done. 2 of them did not make it onto the automat Didn't seem to understand how to use their online service/billing system. I asked for 4 things to be done. 2 of them did not make it onto the automatic bill that they texted to me. I brought it up to the advisor. He said they would be there when I paid for the service. They were not. I called back. He said I would be able to add them onto the invoice. I could not. I had to contact him again to have him add the services to the invoice. I was very happy with how quickly they were able to start and complete the service. Nothing against CC Hyundai, I just forget how expensive dealers are for normal service. Nearly $400 for an oil and transmission fluid change. :o More

Good service. Always pleasant and helpful. At times, Need to pay closer attention to details at times. Always pleasant and helpful. At times, Need to pay closer attention to details at times. More

I had a great first time experience at the Service center. My service needs were addressed with excellence. center. My service needs were addressed with excellence. More

Kenny is a great service advisor. He found the part I needed at another dealership and had someone get it same day. I brought the in on Thursday and, because of the part issue, and pr He found the part I needed at another dealership and had someone get it same day. I brought the in on Thursday and, because of the part issue, and promised the car to be ready on Tuesday. I had the car back the following day. More

Great experience, always give you updates, advisors are courteous, makes ithe deal stress free and not complicated. courteous, makes ithe deal stress free and not complicated. More

Kenny was extremely helpful and responsive. He made sure all of my issues were handled and made the process easy! He made sure all of my issues were handled and made the process easy! More

I checked a brand new car before pickup and there were several scratches to see on the car. I've complained and they tried to detail it, but at one part they made it even worse. They told me this happened several scratches to see on the car. I've complained and they tried to detail it, but at one part they made it even worse. They told me this happened with other customers before and they can't do anything about it. They installed a GPS tracking device and signed me up for a subscription without mention it on the website or letting me know that it is installed. After complaining they removed the device. More

Phillip Barth in service was very helpful and very professional about doing his job .Thanks professional about doing his job .Thanks More

I was quoted over $1,000 to replace a window regulator after I was already charged $183 just to diagnose the problem (at which time they also found 10 other accompanying “problems”). I promptly said no th after I was already charged $183 just to diagnose the problem (at which time they also found 10 other accompanying “problems”). I promptly said no thank you and went to collect my vehicle. I took it to a reputable paint and body shop that replaced it for $200 TOTAL. I said “Surely there is a mistake. I am certain I owe more than $200.” The shop owner said, “We don’t charge for work that we don’t do.” There you have it folks! If you want to be charged for work that isn’t being done, then take it to the dealership for service and repair! More

Only problem was it took too long. The service was very good. Thank you much. The service was very good. Thank you much. More