Clay Cooley Hyundai of Dallas

Friendly and professional staff who went above and beyond to meet our needs. They also respecting our time and were able finish the required maintenance in a timely manner. to meet our needs. They also respecting our time and were able finish the required maintenance in a timely manner. More

I purchased my vehicle “at this location,” (when it was Bob Stallings). Apparently Clay Cooley’s current staff, (that have replaced and/or moved great Stallings service and even sales staff) doesn’t think Bob Stallings). Apparently Clay Cooley’s current staff, (that have replaced and/or moved great Stallings service and even sales staff) doesn’t think much of the prior customers. I required an insurance quote for a new OEM windshield for my 2022 Hyundai Palisade Calligraphy. The service dept staff couldn’t care less in assisting me. When I inquired about the “small paint” issues, (or something to that effect) that Clay Cooley is currently advertising on TV — the staff sounded like a dear caught in the headlights. Had no clue what I was talking about. This has all been to Vandergriff’s Hyundai’s benefit. This is not the first time I’ve heard of poor or inept customer service issues at this dealership. Hope they get their act in order. More

It was pleasant. They were quick, and very professional. Best experience I have ever had getting an oil change at a dealership. If this continues I will bring my They were quick, and very professional. Best experience I have ever had getting an oil change at a dealership. If this continues I will bring my car here for all its work. More

Taylor was amazing to work with. I showed up 30-40 minutes early to my appointment and he immediately took care of me. He made it very easy to leave my car and answered all of my que I showed up 30-40 minutes early to my appointment and he immediately took care of me. He made it very easy to leave my car and answered all of my questions. I ask for a rough estimate of what it would cost for my services after today's visit and upon my pickup he provided a written quote. He also went out of his way to give me a printed copy of the pricing breakdown. More

Friendly and courteous. And they wash my car Offer refresh And fresh coffee. If I had to buy another car I would go. I would go to clay Cooler And they wash my car Offer refresh And fresh coffee. If I had to buy another car I would go. I would go to clay Cooler More

Fast, friendly service. Just an oil change and a basic inspection but everything went smoothly and I would come back for other work in the future Just an oil change and a basic inspection but everything went smoothly and I would come back for other work in the future More

Great people on the service desk. Thank you Sam and Taylor. Service tech completed the work on time and a job well done. Thank you Sam and Taylor. Service tech completed the work on time and a job well done. More

Very pleasant atmosphere and the employees are really good. They keep you informed on what's going on with your car.A very nice waiting area with snacks as you wait. good. They keep you informed on what's going on with your car.A very nice waiting area with snacks as you wait. More

Taylore provided excellent customer service! He was knowledgeable and extremely helpful. Thank you for your assistance Taylor. He was knowledgeable and extremely helpful. Thank you for your assistance Taylor. More

I went to Clay Cooley Hyundai in Dallas because it was closer. HUGE MISTAKE! First, they offer better prices online if you fill out the contact form. But, their sales person said they really don’t. Th closer. HUGE MISTAKE! First, they offer better prices online if you fill out the contact form. But, their sales person said they really don’t. They kept me there for 4 hours. Then they gave me an SEL when I wanted the Limited. Since I paid about $28k I assumed I was getting the right car but on my way home I discovered it wasn’t. Went to get my Veloster back and they wouldn’t give it to me. Gave me a white Limited venue not what I wanted. Had to go on vacation the next day and dove over 800 miles so they wouldn’t take it back within the 7 days they advertised. Posted this before and was contacted by their CSM. He said he would talk to the GM. Didn’t hear anything for a week until I called and asked to Speak to the GM. First he said everything was my fault. When I set him straight he apologized and asked what they could do. I said I wanted to trade for a Kona or different color Venue. I also mentioned about overpaying for the white Venue. The GM said they gave me a $2000 discount. When I checked the paperwork that was the difference of my trade in car that I used for a down payment! I went to the dealership again thinking I was just switching cars. Instead, they offered me below market value for my white Venue and wanted to overcharge me for a new car! I walked out. More