Clay Cooley Hyundai of Dallas

Would rate less than 1 star if possible. My husband got a verified deal via TrueCar, an advertiser they work with. Sales associate called, we discussed the car, terms, pricing, and down p My husband got a verified deal via TrueCar, an advertiser they work with. Sales associate called, we discussed the car, terms, pricing, and down payment accuracy from the site deal; associate verified all terms with management once verbally and twice via text at my request. When we were applying for credit, suddenly management stepped in and said they couldn't do the deal. At this point, we'd been in correspondence for 3 hours and now they wanted to raise the term rate $200/month. Per sales, Hyundai won't 'honor the rebates' because the car is a 2023 and there is a mistake with the VIN, even though if you google the VIN number it comes up with the exact car on their lot and cross matches with the VIN present on the verified deal paperwork. Very disappointed in what feels like a bait and switch technique to make a sale. I then waited for over an hour for a return call from the manager on duty but had to call the dealership myself to follow up to be told the manager 'left early'. I then asked to speak to the next manager up, Brandon, sat on hold for over 25 minutes to be told that the rebates don't apply to 2023 models and that this deal would 'lose them money' and cost him 'his job' if he approved it. Even though it had already been verified and approved by the Clay Cooley staff three times. Brandon also seemingly reprimanded me, the customer, for calling him when he told the sales associate he would call me whenever he could. Mind you, I didn't complain about being on hold once. Brandon then said he was going to 'reprimand' the sales associate for the situation to which I am the one who said that was inappropriate and if he's going to reprimand anyone it should be the sales manager who gave the associate the go ahead 3 times to approve the deal before changing the terms, then Brandon stated he was the 'only manager' there today, meaning he approved it and then tried to push it off onto someone else. Very unimpressed. More

Process was quick and fast. Staff also very friendly. Problem with finance team initially sales team said one number but when I sign the documents the number was different and i Staff also very friendly. Problem with finance team initially sales team said one number but when I sign the documents the number was different and it is higher than the sales number what ever they committed. When I realize and ask them a they simply said sorry. Not at all expected this from finance and sales team. It’s kind of disappointing. More

Great service love I can come in they get straight to work on my car work on my car More

Taylor was excellent with his service and very timely in communication to me regarding services needed. communication to me regarding services needed. More

Process was smooth and fast. Finance team not straight and they are not disclosing the numbers until sign the documents. Initially they gave one number and in after signing on th Finance team not straight and they are not disclosing the numbers until sign the documents. Initially they gave one number and in after signing on the paper I see the price difference which is little higher than the initial number. Other than that everything was good. More

Overall great experience! Josue in sales was very helpful and not pushy at all. Everybody I talked to was kind and helpful. I left feeling like I got a good deal. Josue in Fin Josue in sales was very helpful and not pushy at all. Everybody I talked to was kind and helpful. I left feeling like I got a good deal. Josue in Finance was was also easy to work with and most important quick! Thank you Clay Cooley Hyundai of Dallas. More

Thank you for kindness and professionalism. It didn't take as long as estimated, again, thanks. It didn't take as long as estimated, again, thanks. More

We came in and purchased a brand new Palisade. Malia was great, very knowledgeable, and made the whole process pain free. Highly recommend this dealership! Malia was great, very knowledgeable, and made the whole process pain free. Highly recommend this dealership! More

Nice, Clean, prompt. Good place to bring in the vehicle. People are very helpful and Good place to bring in the vehicle. People are very helpful and More

Good quick service, did the work as promised in a timely matter, I will use them again if needed matter, I will use them again if needed More