Clay Cooley Hyundai of Dallas

A Pleasant Car Buying Experience I had been to 5 different Dealerships looking for an SUV with #rd Row. Although there was only two on the lot that fir my description...The Staff was I had been to 5 different Dealerships looking for an SUV with #rd Row. Although there was only two on the lot that fir my description...The Staff was really Great. First I was greeted by Internet Manger Emily Sides. She asked if I needed any assistance and then made sure that I was introduced to Roger. He listened carefully to what I asked to look at and was very patient with me as I looked at every car on the lot. There was then another young lady Jazmin that assisted me. She was also very Good. She, Roger, Emily, and Kirby all were instrumental in me Driving home in my Pre-Owned Yukon SLT. When I was ready to walk away, Roger caught me in the Parking lot and resold the Value of the Vehicle, and the Offer I had made. All in All I was pleased with the Staff. Now give me at least a week to Reflect on the Vehicle I purchased. Honorable Mention to Luis Arteaga . who had to do the Dirty work at closing time and stay late doing my Paperwork. The Surprise was when I left everyone else was still outside to wave as i drove away in the Rain. Thanks Guys! More

Defending Fraud I might have been one of these other people, posting good stuff on this dealership. Unfortunately, one of my few experiences with the people here has I might have been one of these other people, posting good stuff on this dealership. Unfortunately, one of my few experiences with the people here has turned sour very quickly. You see, I had previously purchased a vehicle with the dealership when it was known as "South Dallas Hyundai," under ownership of Nicholas Parks. It was a very bad experience. This guy absolutely cheated me! He sold me a "certified" vehicle that fell apart in a multitude of ways just after getting it off of the lot. I have tried to work with the guy to get the vehicle up to spec. He sent me a letter to “cease and desist.” I have since requested compensation for my time and other damages, but my request has been totally ignored, and now I am forced to sue. So I called the new management a few months ago and asked for my "file" - any documents pertaining to my vehicle. I was told that I would have to drive the hour or so to pick them up personally - there was no other way that these would be sent to me. Well, now it's been a few months, and I have to start moving. I called again last week to check again if there would be another way to verify my identity and process my request for those documents. I spoke once with General Manager Marcus, who had an attitude from the moment he picked up the phone. It has only been xxxx and headache since that moment. This new owner and management - to my great surprise - have chosen to align themselves with fraudster Nicholas Parks! Marcus promised to look into my request and call back. He never did. He has repeatedly ignored my calls and requests with the front desk for call back. I finally had to turn to corporate, Regional Consumer Affairs Manager Erik Saban. He was kind enough to call the dealership and request those documents on my behalf. I received a call this morning from some young lady at Bob Stallings Auto Group. She turned out to be a witch in the end. I cannot remember her name - I believe it was something like Lindsey Stuart. Unfortunately, when I tried to call back just to get her name for this review, she told started ranting about all kinds of legal and criminal repercussions if I EVER called her again. And this kind of comment has defined our communication. Ms. Stuart told me this morning that the dealership would not be providing any documents on my car. She said that they did not want to get involved in my dispute with previous owner Nicholas Parks. The truth is that they appear to be in cahoots with the fraudster, defending him even now. The second call that I made to Ms. Stuart - the same one in which she threatened all kinds of repercussions should I ever call her again - she also made other threats. I had already mentioned to Ms. Stuart that I would be writing reviews on their behavior in this incident. This time Ms. Stuart threatened that her lawyer would be calling me if I wrote any reviews. SHE IS TRYING TO SCARE ME INTO NOT INFORMING MY FELLOW PUBLIC OF THEIR FRAUDULENT BEHAVIOR! I told Ms. Stuart that she was missing one key element to defamation and libel claims - falsity! But everything that I am writing is TRUE! Anti-SLAAP laws were created for exactly this kind of behavior, wanton threats by big-money companies against little guys who try to warn fellow consumers! I cannot believe it. Nicholas Parks was a scammer. He cheated me badly. Never did I imagine that this new dealership would consist of the same kind of low-lifes. You readers can make your own decisions and shop where you want. I would avoid this one as if your life depended on it - because it does! These people are threatening me and trying to rob from me my Constitutional rights to free speech, all to protect their “good” names. Unfortunately, I would not be overly surprised if they follow through on their heinous threats. By the way, Erik Saban has stopped taking my calls. The regional office has been great throughout this process, but I can see the growing taint of this loathsome dealership in South Dallas. Like I said, I am not positive on the name, but I know that this lady called me from (469) 774-7330, if anyone wishes to investigate these allegations. More

Great Experience, Ennis,TX After two weeks of purchasing my vehicle, I write this review. Had to make sure it was not the excitement of a new vehicle, that led me to write a goo After two weeks of purchasing my vehicle, I write this review. Had to make sure it was not the excitement of a new vehicle, that led me to write a good review. I will tell you, from the time I met LaTasha, to the time, I met Kirby, & last but not least, Ward at the final signing, it was an awesome experience!!! There was no pressure, this team knew what I wanted, knew that I would settle for less, but yet did not let that happen. They provided options to let me drive away with the car I picked online, of course I had to do my part as well. This particular team mentioned above, was very proffessional, reassurring, & answered all of my questions. I would recommend & challenge anyone to share my experience!!!!! Thank you, LaTasha, Kirby, Ward, & Mr.Stallings, for a great experience!!! Sincerely, David. More

New car purchase review Very persuasive and knowledgable and attentive Nice person took interest in my situation and worked miracle. He was very efficient and the finance d Very persuasive and knowledgable and attentive Nice person took interest in my situation and worked miracle. He was very efficient and the finance dept worked well and I am very pleased with my purchase More

amazing This man is amazing I walk in the dealership and he said Welcome to Bob Stalling can i help you? I said sure Im just looking for a new car. So he show This man is amazing I walk in the dealership and he said Welcome to Bob Stalling can i help you? I said sure Im just looking for a new car. So he showed me what they had and i said thank you i will come back. So I came back pick out a car and he was so good. Mr. Edwards does not force you to do anything that you do not want. He does not follower you. He is very professional and does not keep you waiting long. This was my first car and I'm glad i bought it from him. I will always go to him when i decide to get another car. Thank you Mr. C Edwards for making my experience amazing. And I must say Mr. Ward Jones is a wonderful finance. He will take car of you. These 2 mens are on fire the best at Bob Stallings. More

My First Car I got a 2013 SONATA(used) from BOB STALLINGS. Thanks for Amy Siebert for making my first car experience memorable. She is very humble. Answered all my I got a 2013 SONATA(used) from BOB STALLINGS. Thanks for Amy Siebert for making my first car experience memorable. She is very humble. Answered all my questions and very quick in finding the answers if she don't know any. I Would like to add a note on Kirby and Luis for there wonderful co ordination, these guys have a great team effort all together. Keep going. More

One more happy Mama! Everyone was nice and friendly. The whole team went above and beyond what I had expected from a dealership. I took a vacation day on a Friday (I had b Everyone was nice and friendly. The whole team went above and beyond what I had expected from a dealership. I took a vacation day on a Friday (I had been twice to look at the same car) and went to look again. I felt the time was right so I took the plunge and went all the way. It has everything a girl could dream of and more...LOADED..I did not do a trade in, but put money down. But the best part was they bought my car. Yes, they gave me what I wanted. Thanks a million to Gary, Ward and Marcus. Debra Warren Alvarado, Texas More

My First Car I was looking for a Hyundai Sonata and every time I tried to go get the car it was sold. However, when my fiancee called Bob Stallings she talked to M I was looking for a Hyundai Sonata and every time I tried to go get the car it was sold. However, when my fiancee called Bob Stallings she talked to Mr. C. Edwards he not only said the car was there but also guaranteed that the car will be there when I got there. Mr. Edwards was very professional didn't beat around the bush got me the deal I asked and now I am enjoying my Hyundai Sonata. Thanks young man. More

Bob Stallings Hyundai My first experience looking for a car was so overwhelming I ended up putting purchasing a car off for a few months. When I finally decides to try agai My first experience looking for a car was so overwhelming I ended up putting purchasing a car off for a few months. When I finally decides to try again Carrenado made my experience so easy and stress free. I would recommend the dealership and him to anyone. I love my car and will definitely be back in the future. More

No Stress, No Pressure This was by far the best car purchasing experience I've ever had! From the time I entered the dealership to the time I left in my new car I was taken This was by far the best car purchasing experience I've ever had! From the time I entered the dealership to the time I left in my new car I was taken care of. I was extremely nervous and anxious when I arrived, but the quiet, pleasant atmosphere and the professionalism of the staff was calming and reassuring. Salesman, CARRENADO EDWARDS was absolutely wonderful. He was patient with me and never made me feel pressured or rushed to make a decision. It wasat least 100 degrees and he brought me three different cars to consider and I never walked the lot. He sincerely considered my needs and wants. He definitely showed me customer satisfaction was more than important then selling a car. Just when I thought it could not get any better, I met with WARD JONES in Finance. Ward did not intimidate me with a stack of documents at one time. He took his time and printed one document at a time and explained each document clearly...even drew a little diagram for me :). These guys focus on the overall experience of the customer vs. sales. I am so thankful and blessed to have met them. More