Clay Cooley Hyundai of Dallas

Shady, not reliable. They up charge you like all dealerships but what makes it worse is they don’t have the sense to check your records. They always find something wrong They up charge you like all dealerships but what makes it worse is they don’t have the sense to check your records. They always find something wrong to get you to fix it even if it was just recently fixed by them months ago when the car was brought in. They now have a separate line item called fees . This is separate from the additional fee they charge for paying with a credit card . More

Everyone was well oriented, very useful, answered any questions, got to know my interests, things a lot of other company’s lack. questions, got to know my interests, things a lot of other company’s lack. More

Every time I go I have a great experience. Everyone is very professional and friendly Everyone is very professional and friendly More

These salesmen are scammers especially to seniors. They walk around the service department & try to convince customers that they car is a lemon to convince you buy a car from them. They walk around the service department & try to convince customers that they car is a lemon to convince you buy a car from them. More

The financial associate was very pushy and unprofessional. He attempted to put things in my contract that I explicitly declined. unprofessional. He attempted to put things in my contract that I explicitly declined. More

They are very courteous and will do their best for the customers. Great job Clay Cooley. Hyundai of Dallas!! customers. Great job Clay Cooley. Hyundai of Dallas!! More

My experience was fast, smooth and easy. Knew what I wanted. Kept me in my price range and was out of there within two hours. Overall great experience. Highly recommend Knew what I wanted. Kept me in my price range and was out of there within two hours. Overall great experience. Highly recommend More

Always Amazing service and feel like a valued customer, Thank you Derick Simmons Your Awesome Thank you Derick Simmons Your Awesome More

This could have easily been a 5 ⭐️ review…. I recently took my daughter's car to Cooley Hyundai for a service concern, and Mr. Derrick was absolutely outstanding. He was professional, listened I recently took my daughter's car to Cooley Hyundai for a service concern, and Mr. Derrick was absolutely outstanding. He was professional, listened carefully to my issues, and provided a prompt diagnosis. The work was completed efficiently, and his communication throughout the process was excellent. However, the next day, Mr. Derrick was off, and I didn’t receive any updates. By midday, with no response to my calls, I became frustrated as I had no information on the car's status. When I arrived at Cooley Hyundai, I was ready to express my frustration, but the staff immediately put me at ease. A gentleman, who I believe was affectionately called "Grandpa," he was on of the advisors that offered me water and shared a joke that made me laugh, helping to lighten the mood. Then, I met with Mr. Aaron, who was just as amazing. He took the time to explain everything about the car's service, even speaking with my husband to make sure we understood all the details. His attentiveness and patience truly turned my day around. I told him, "Look at God!"—it was like my frustration melted away with the excellent customer care they showed. While I do wish there had been better communication on Mr. Derrick's day off, and that the app had updated me on the car’s status, I was ultimately very pleased with the service. The team at Cooley Hyundai took great care of me, and I will absolutely be returning for future needs. Thank you, Cooley Hyundai, for your excellent service! More

Everything was fast and quick not a long wait thank you for your service I will see you again when it’s time to service my vehicle thank you Letitia Simmons for your service I will see you again when it’s time to service my vehicle thank you Letitia Simmons More