Clay Cooley Chrysler Dodge Jeep Ram

Excelente customer experience with Frania Garcia. Great communication skills. Since first phone call she makes me feel confortable . Great communication skills. Since first phone call she makes me feel confortable . More

I recently had my Jeep serviced at Clay Cooley Chrysler Dodge Jeep Ram. While the actual servicing was done well, I was quite disappointed with the overall experience — particularly the extended wait time Dodge Jeep Ram. While the actual servicing was done well, I was quite disappointed with the overall experience — particularly the extended wait time and lack of timely communication. I dropped off the vehicle on a Thursday but didn’t receive it back until the following Tuesday. This is my primary vehicle for daily commute, so being without it for that many days was extremely difficult to manage. What made it more frustrating was that on Friday I was told the vehicle would be checked in the morning and that I’d be informed about the parts delivery timeline. Unfortunately, by late Friday, the check still wasn’t done, and I had to scramble to arrange last-minute transportation. Additionally, while the staff I worked with is usually friendly, on that particular day, the communication was lacking. When I reached out for an update, I was told that I wasn’t the only customer and that they were busy with others. I understand the shop can be busy, but I expected a more professional and courteous response, especially given the delay and uncertainty I was dealing with. Overall, I appreciate the quality of the service work itself, but the customer service and communication during the process fell short, and I hope the dealership can improve on that front going forward. More

It is a great atmosphere,,, everyone is very friendly. Customer service is very attentive and helpful. Customer service is very attentive and helpful. More

Extremely helpful and very considerate. She does a great job. Tony was my precious advisor for the last 6 plus years prior to him leaving and he was very good.. Sara has the same sense of u She does a great job. Tony was my precious advisor for the last 6 plus years prior to him leaving and he was very good.. Sara has the same sense of urgency that Tony had. More

I was kept in the loop during the whole process and was given a fairly accurate timeline in when my car would be ready. given a fairly accurate timeline in when my car would be ready. More

The Service was great, everyone was very helpful. They've exceeded my expectations and the vehicle was completed at a timely manner. They've exceeded my expectations and the vehicle was completed at a timely manner. More

6 weeks in the shop with over promises. Gave me a coup as a rental when our car seats 7. Gave me a coup as a rental when our car seats 7. More

Val was very friendly,courteous, and addressed all issues pertaining to vehicle recalls....awesome! Thanx!! pertaining to vehicle recalls....awesome! Thanx!! More

All work was completed on time service agent was courteous and polite, thats all for now courteous and polite, thats all for now More

My service advisor Riley Campbell was amazing! And very knowledgeable. I will definitely be going back for my future Jeep service. And very knowledgeable. I will definitely be going back for my future Jeep service. More