Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Clay Cooley Chrysler Dodge Jeep Ram
Irving, TX
207 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 207 reviews
September 18, 2023
I have bent over backwards trying to work with these people! This dealership is the worst! Clay Cooley doesn't give a xxxx! It is clear by the turn over of employees. I ordered a 2500 Ram and the e people! This dealership is the worst! Clay Cooley doesn't give a xxxx! It is clear by the turn over of employees. I ordered a 2500 Ram and the experience has been everything but GOOD! I went through FOUR sales people before taking delivery! Then I was texted by the 4th salesperson detailing how I failed to fill out the survey correctly! My window sticker got lost! I had to contact the Dealer when the TRUCK arrived! Now I have been trying to get warranty work done and was told I can walk home while THEY find out whats wrong with it! Trust me people, I have been in the Dealership business in my past and you will want to STAY AWAY! More
by marklee91765
Employees Worked With
Alex Barakat
January 30, 2023
They are not trustworthy. Don’t waste your time!! I have given them 3 chances and each experience was awful and a waste of my time. Please do not come here. I had inquired Don’t waste your time!! I have given them 3 chances and each experience was awful and a waste of my time. Please do not come here. I had inquired about a vehicle and had set up an appointment to view the vehicle. Before i even VIEWED the vehicle they wanted my SSN. I said no i would like to see the vehicle first to make sure I even like it? I had told the salesman the payments i was wanting and my limit. He proceeded without stating “that’s not something achievable” or anything indicating that maybe i should look at something more realistic. Instead he continued to show me the vehicle and run my credit!! He then showed me the payments i would be looking at and it was over $500 of my budget????? I was in shock that he would even show me this thinking I’d agree to it. Not only that they wanted to charge me 4k worth of a “warranty” i immediately said take that off. They also wanted to give me 5k less than what my trade in is worth. (i did my research prior). This also was a USED vehicle but they had put so much extra stuff the cost of the vehicle went UP! Basically buying a new one for the same vehicle. They are RIDICULOUS. When the “managers” came to speak with us they were extremely RUDE and acted so arrogant. This was not a pleasant experience and a COMPLETE waste of my time! Mind you i have purchased my first vehicle here and it was a horrible experience! I was lied to and i caught them before i signed papers! I trusted that this experience would be different and it wasn’t. Please be careful if you do come do not let them take advantage of you. Best bet is to go elsewhere. More
by Lorenhilaria
Employees Worked With
Caleb
January 19, 2023
had service work done yesterday paid to have the tires rotated when I got home, I realized they had not been not sure now if they did any or all of what I paid for I will not be returning as a custom rotated when I got home, I realized they had not been not sure now if they did any or all of what I paid for I will not be returning as a customer for service or anything else More
by smays
Employees Worked With
heather
June 30, 2022
My experience became extremely pleasant after," Alisha", listen to me and made a wonderful intervention. Because of her, I can now enjoy my new car experience, shout out again to Alisha at Clay Cooley , Jee listen to me and made a wonderful intervention. Because of her, I can now enjoy my new car experience, shout out again to Alisha at Clay Cooley , Jeep & Dodge in Irvin TX. Thx u More
by Cherry
Employees Worked With
Alisha
June 19, 2022
Multiple people reached out after an inquiry on Cars. com, rather than just one - no one seemed to know who else had reached out or why. Multiple requests for an out-the-door price (tax, tag, titles and f com, rather than just one - no one seemed to know who else had reached out or why. Multiple requests for an out-the-door price (tax, tag, titles and fees) were met with silence. When a manager checked in, I informed them of this. Still no reply. I'll try Carvana or similar as I just need an actual price before making a decision to buy. More
by Just want a price guy
Employees Worked With
Ronald Bowie, Carmen no last name, Doss no last name
May 21, 2022
My husband James purchased a vehicle from a salesman name Marquise. Marquise is awesome, professional, and patience. My husband was able to get a great interest rate, and the truck he has always wanted. This Marquise. Marquise is awesome, professional, and patience. My husband was able to get a great interest rate, and the truck he has always wanted. This is the second vehicle my husband has purchase from Clay Cooley Chrysler, Dodge, Jeep, RAM in Irving Tx. Our experience is always awesome, quick, and magnificent. If you're looking to purchase go visit them, Marquise will definitely work his magic and keep you satisfied! We love y'all forever :) More
by Lisa
Employees Worked With
Marquise
May 06, 2022
They have a bad actitud at service department specifically Carrie Chan is a very aggressive person she treats the costumers bad she curses them she eats while she’s working I need this dealership specifically Carrie Chan is a very aggressive person she treats the costumers bad she curses them she eats while she’s working I need this dealership to take action against this person she doesn’t have the actitud to works there 0 stars to this please because of her More
by Bulletboys364
Employees Worked With
Kerri Chan
March 30, 2022
This dealership was great! Reasonable priced vehicles, great selection, and the employees treat you like family! Lupe and Carlos were outstanding! They were able to work with m Reasonable priced vehicles, great selection, and the employees treat you like family! Lupe and Carlos were outstanding! They were able to work with me and match the online prices! Lupe made sure my car was washed, detailed, and no scratches/spots before leaving! Carlos helped to make sure I understood the features of my truck and the insurance. More
by dentsc
Employees Worked With
Lupe and Carlos
