Classic Volkswagen

Great Experiance Tom Kirschstein At Classic Volkswagen in Mentor was not only professional but very friendly. I went in for service on my car but let Tom know I was co Tom Kirschstein At Classic Volkswagen in Mentor was not only professional but very friendly. I went in for service on my car but let Tom know I was considering getting into a new vehicle. Not only was Tom patient and informative, but he never once was "pushy" like other dealerships I've visited. I ended up finding a new vehicle and everyone I worked with helped to make the process easy and enjoyable. It was clear throughout my visit that Toms #1 objective was to make me happy with not only my decision but my experience at Classic Volkswagen in Mentor. Like I said, I've looked briefly at other dealerships and vehicles, but with Toms assistance, finding the right vehicle couldn't have been more enjoyable. Thank you to everyone at Classic Volkswagen in Mentor for your wonderful service and professionalism! More

Professional and friendly service Tom Kirschstein At Classic Volkswagen in Mentor was not only professional but very friendly. I went in for service on my car but let Tom know I was co Tom Kirschstein At Classic Volkswagen in Mentor was not only professional but very friendly. I went in for service on my car but let Tom know I was considering getting into a new vehicle. Not only was Tom patient and informative, but he never once was "pushy" like other dealerships I've visited. I ended up finding a new vehicle and everyone I worked with helped to make the process easy and enjoyable. It was clear throughout my visit that Toms #1 objective was to make me happy with not only my decision but my experience at Classic Volkswagen in Mentor. Like I said, I've looked briefly at other dealerships and vehicles, but with Toms assistance, finding the right vehicle couldn't have been more enjoyable. Thank you to everyone at Classic Volkswagen in Mentor for your wonderful service and professionalism! More

great place for first car went here to get my first car from their sign and drive event for the 2017 jetta. they didn't have the car I wanted but Sean and the gm went out of th went here to get my first car from their sign and drive event for the 2017 jetta. they didn't have the car I wanted but Sean and the gm went out of their way to get me exactly what I wanted. they were the best and I will definitely be back in the future for service and future car purchases or leases. More

Easiest A pleasant experience with a courteous and very friendly and knowledgeable staff. Would definitely Recommend Classic Volkswagen dealership to any one A pleasant experience with a courteous and very friendly and knowledgeable staff. Would definitely Recommend Classic Volkswagen dealership to any one looking for a vw. More

I needed a dependable car within a tight budget. Tom,my salesman listened to my needs and made several recommendations on how we could proceed.He was very understanding and did not try to push me in Tom,my salesman listened to my needs and made several recommendations on how we could proceed.He was very understanding and did not try to push me in another direction.We worked through several vehicles until we found the right fit for me and my budget.The buying process was easy and efficient,professional in every way! More

I went to Ganley first and while the sales people were friendly and helpful, the "closer," or whatever he's called was very overbearing and hard to deal with. I left there knowing that I wasn't going to friendly and helpful, the "closer," or whatever he's called was very overbearing and hard to deal with. I left there knowing that I wasn't going to buy a car from them. A friend had recommended Classic and they happened to have the exact car that I wanted. It was very easy. They gave me a great trade-in for my old car, and I was in and out of there quickly. All in all I had a great experience there. More

We came to Classic because we bought our Mini here. Avoided Ganley which was closer due to bad expieriance with repairs. We were told that we must come in to purchase our car, not allowing us to mis Avoided Ganley which was closer due to bad expieriance with repairs. We were told that we must come in to purchase our car, not allowing us to miss a huge snow storm that was being predicted (with major warnings). I know that it was the end of the month, and what that all details,but we werent to happy about that. We waited 2.5 hours for the car to be delivered on that day too, with no offers of anything but coffee or water. How much would it cost to have a vending machine put in there? We were only given 1 key, told to come back in a week to pick them up; also, I have been waiting over 15 days for a manual. I was surprised by the lack of customer appriciation. I know this is petty, but I recieved over 5 model cars of the mini, 4 hats, 2 shirts, and a half dozen key chains when I bought my Mini. Here, all I have gotten has been surveys... Its kind of easy to see why I would not recommend purching from Classic VW, this is a shame because we purchase new cars every 2 years... Carl Kohnhorst, Cheryl Toman More

I thought everyone at Classic was very friendly and helpful, but not too "pushy" in trying to make the sale. They were patient with explaining all the various options available and allowing us to test helpful, but not too "pushy" in trying to make the sale. They were patient with explaining all the various options available and allowing us to test drive the various models to check out the differences. The first car that we signed the paperwork to buy turned out to have some flaws in the paint, so James and Jerry had to reprocess all the paperwork again for a different VIN number, but they did this without hesitation. Buying a new car has historically been a long, unpleasant process, but I don't have this opinion about my recent visit to Classic. I would definitely recommend visiting James and Jerry to others looking to buy a new vehicle. More

My experience with everyone at Classic VW was great! The staff are friendly, knowledgeable and not pushy (as with so many car dealers). James took the time to really show me what the car I leased (2011 VW staff are friendly, knowledgeable and not pushy (as with so many car dealers). James took the time to really show me what the car I leased (2011 VW CC Sport) could do. I would be happy to send anyone I know there to buy a car. More

Very informative and friendly.. great service even after sale. Followed up with me to ensure everything was going well with my new car. I knew what I was looking for when I went into the dealership and all sale. Followed up with me to ensure everything was going well with my new car. I knew what I was looking for when I went into the dealership and all my questions were answered honestly and thoroughly More