Classic Toyota Henderson

I bought this truck back in November last year. There interest rate was 8.9 even though I have an excellent credit rating. They also sucker me into thinking I need this extra care tech policy and s There interest rate was 8.9 even though I have an excellent credit rating. They also sucker me into thinking I need this extra care tech policy and said it could be cancelled at any time. It was gone only cost me $18 Dollars a month extra. That added $2850 to my loan and that was only good for five years. I had the truck financed for 7 years. So I decided to cancel that and have it taken off my loan a week later. It took them 4 months to do it. Then when I go to my bank this morning to have it refinanced I had to stay on the phone with TD bank for over 2 hours just to get them to fax to my bank a 20 day pay off amount because they did not know what they were doing. That's when I also found out I had been driving around with no insurance for the past 4 months because they did not set it up. These people are crooks and scammers. Will not ever do business again. More

I came in to your service department on 2/8/24 for a diagnose on a Check engine light. I was told that the charge to diagnose would be around 150.00 I agreed and waited in the waiting area for a span of diagnose on a Check engine light. I was told that the charge to diagnose would be around 150.00 I agreed and waited in the waiting area for a span of time. The mechanic came out and met with me and assured me that i had a bad Bank 1 sensor and for additional fees they said they would finish the repair. I asked what brand sensor to install if i wanted to fix it myself to try to save on labor cost . the mechanic said they use Denso on Toyota repairs and assured me that i should be fine installing a Denso. (This was a two bolt plug and go job). I paid and lift. I was ok after installing the Denso for about two trips Then the LIGHT CAME BACK ON . I called the service department at Henderson Toyota and asked for the service manager to call me back. He returned my call around an hour later and i attempted to explain to him that my light had came back on and there was still an issue. And i felt that His shop had diagnosed my truck incorrect and at least owed me a free second diagnose He told me that Toyota was not responsible because i chose to install my self and use a aftermarket part. He started getting loud with me and did not want to here what i had to say i asked him not to curse and he accused me of cursing my self which i do not do. Then he said that i could come up on 2/13/24 first thing in the morning and we would see how things go he said it could problem be a bad part that i bought. After getting off the phone i no longer trusted that i would be handled Fairley so i took mt truck to a Shop in oxford on 2/14/24 Where they diagnosed my truck with a bad Mass Air Flow sensor I paid them and i am now fully repaired. This should have been seen by Toyota of Henderson when they done the first diagnose Not Very Happy with Toyota of Henderson. I have two Toyota trucks and have owned Camrys and other Toyotas The service and Management skills are poor . Thought you should know. Sincerely Stevie Inscoe of Oxford NC More

Purchased new car and paid extra for the Henderson Value Package which included wheel locks. Tried to get wheel locks installed and was told that wheel locks could not be installed on the type of rims we ha Package which included wheel locks. Tried to get wheel locks installed and was told that wheel locks could not be installed on the type of rims we have. I requested that the price of the wheel locks be refunded. As of this date, the Dealership will not make the refund and continues to state they will install the wheel locks which is physically impossible. Very disappointing. More

Service manager is rude and arrogant. Doesn’t care about customers needs. Real xxxxxxx and coward. Asked me outside to fight then said he’d have me arrested. What a xxxxx. Doesn’t care about customers needs. Real xxxxxxx and coward. Asked me outside to fight then said he’d have me arrested. What a xxxxx. More

Service department did not fix my car properly. I brought it back because the horn would not work. The service manager billy lewis argued with me that the problem was a bad ground wire and not th I brought it back because the horn would not work. The service manager billy lewis argued with me that the problem was a bad ground wire and not their responsibility. It old him the car was brought in because the horn was actually blowing. They removed my alarm system as I approved, but left me with a vehicle that will not pass inspection. The service manager was argumentative and refused to fix it. The dealership manager on duty deferred to the service manager. They are not customer friendly. My previous dealings with old management involved replacing parts that were not broken, for which I paid hundreds of unnecessary dollars. Avoid this dealership More

Bought the brand new 1794 tundra come to find out it was on consignment from another dealership. That was 45 days ago and now my 30 day tags run out so now I have a $75,000 piece of yard art. And they will on consignment from another dealership. That was 45 days ago and now my 30 day tags run out so now I have a $75,000 piece of yard art. And they will not even return my phone calls. More

So this dealer sees fit to tell you that you need new brakes and other unnecessary work that you really do not need, which is fraud. I took my Tacoma there for an oil and filter change and was told I ne brakes and other unnecessary work that you really do not need, which is fraud. I took my Tacoma there for an oil and filter change and was told I needed new brakes and a new battery. I did not authorize any work on the brakes or battery as I had a "feeling" they were padding my bill. The next day I went to Firestone in Wake Forest, NC and had them check my brakes and battery and I was told that I did not need new brakes or a battery. The brake pads have more than half the padding surface and all testing on the battery indicated it was within specs. So, unless you really enjoy paying for things that you do not need, I would NOT go to Classic Toyota in Henderson, NC. More

i leased another tacoma from classic in Henderson. this was on the 137h of Feb. they cant seem to get the vehicle registration correct. was told by Andrew he would look into the issue & get back to me this was on the 137h of Feb. they cant seem to get the vehicle registration correct. was told by Andrew he would look into the issue & get back to me, which never happened!! it is the 23rd of March & still no registration. this is my 2nd vehicle, there will not be a 3rd. i have to say, Judy attempted to assist with the issue. there was some issue with the dmv, the paper work was returned to dealership, noone bothered to advise me, i did all the follow up & had the necessary form faxed to the dmv, still no registration. i have spent my last $ at this dealership. More

Great to work with friendly staff. They really went the extra mile to find the car I wanted. Michael was great They really went the extra mile to find the car I wanted. Michael was great More