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Classic Lexus

Willoughby Hills, OH

4.9
298 Reviews

2551 Som Center Rd

Willoughby Hills, OH

44094

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Showing 298 reviews

February 11, 2023

Always first class treatment. They always have my best interest in mind. Chris Barnett has been my go to guy for the last 14 years and 6 Lexus’. More

by Rick.Jablonski82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Barnett
January 26, 2023

The manager of the dealership and the sales person, a Mitch Harper, gave me excellent service throughout a long search process to find the hybrid I was looking for. They never lost track of managing th More

by Stevenskaufman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Dietz and Mitch Harper and at the end Anna the IT person
January 19, 2023

Chris Barnett was excellent guiding us thru our new RX purchase! Professional & really knew all the details of this vehicle . We are very happy with our purchase! We would recommend Chris & the team at More

by Suzanne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Barnett, Julia McCallister & Jamie Oschip
January 18, 2023

They are very accommodating. Friendly staff & sales people. Made are car buying experience a pleasure from the very beginning to the end. This was our best car buying experience More

by s_kujan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Barnett , Julia sales tech, financial person all who were great.
November 22, 2022

Manny was very easy to work with, and made the process very simple! All I had to do was show up, sign a few things, and was out the door in the vehicle! I would absolutely work with Manny again in the f More

by zkenne
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Manny
October 17, 2022

Acacia was extremely professional and thorough. She helped to make our purchase at this dealership very pleasant. More

by raelt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Acacia Clarkson
October 15, 2022

Professional personnel, clean beautiful building, first class service. I especially enjoyed working with Michael Britain, who was thorough and professional. More

by Eihush
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brittain
October 06, 2022

Sales experience during final purchase was not good have to call manage to intervene tobresolve issue More

by kk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mit Harper
September 20, 2022

Service department mishandled money found by driver, and it’s “Big Boy Classic Jim”, upset with driver, calls him personally, because driver wants to know where money is… is unprofessional to say the least… More

by Adios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim
August 31, 2022

Brought my Lexus RC F sport in for service, got a cv boot clamp put on replacing the zip tie the prior dealership put on, they even put new grease inside. Found the issue with my squealing brakes and solved More

by Jamesmorrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark maskol
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