Classic Lexus

They are very accommodating. Friendly staff & sales people. Made are car buying experience a pleasure from the very beginning to the end. This was our best car buying experience Friendly staff & sales people. Made are car buying experience a pleasure from the very beginning to the end. This was our best car buying experience ever. Top notch dealership! A special thank you to Chris B. More

Manny was very easy to work with, and made the process very simple! All I had to do was show up, sign a few things, and was out the door in the vehicle! I would absolutely work with Manny again in the f very simple! All I had to do was show up, sign a few things, and was out the door in the vehicle! I would absolutely work with Manny again in the future! More

Acacia was extremely professional and thorough. She helped to make our purchase at this dealership very pleasant. She helped to make our purchase at this dealership very pleasant. More

Professional personnel, clean beautiful building, first class service. I especially enjoyed working with Michael Britain, who was thorough and professional. class service. I especially enjoyed working with Michael Britain, who was thorough and professional. More

Sales experience during final purchase was not good have to call manage to intervene tobresolve issue to call manage to intervene tobresolve issue More

Service department mishandled money found by driver, and it’s “Big Boy Classic Jim”, upset with driver, calls him personally, because driver wants to know where money is… is unprofessional to say the least… it’s “Big Boy Classic Jim”, upset with driver, calls him personally, because driver wants to know where money is… is unprofessional to say the least… lambasting driver because driver was told by his supervisor “It’s in Jim Brown’s Hands “… driver is released of his duties and money still not accounted for… Go figure … disturbing … More

Brought my Lexus RC F sport in for service, got a cv boot clamp put on replacing the zip tie the prior dealership put on, they even put new grease inside. Found the issue with my squealing brakes and solved clamp put on replacing the zip tie the prior dealership put on, they even put new grease inside. Found the issue with my squealing brakes and solved the issue as well as fixing my water pump… and oil change and alignment…in less than a day! My car didn’t drive this nice even off of the lot on purchase day. I will be returning for all of my future services to classic Lexus! Amazing service More

Always an incredible experience @Classic Lexus and with Chris Barnett! I asked for some very specific things to occur with my new purchase and they were followed exactly as requested and then some! If an Chris Barnett! I asked for some very specific things to occur with my new purchase and they were followed exactly as requested and then some! If anyone is needing to buy/lease a vehicle, then search no further and go to Classic Lexus of Willoughby Hills and ask for Chris! More

As always this dealership is professional and courteous . Every person I encounter is friendly and helpful. Every person I encounter is friendly and helpful. More

Dealerships has no integrity ,,,service manager and personnel manager bow to "Classic Guy Jim " , after driver finds close to $300 in loaner after returning customers car... Driver, after months asking personnel manager bow to "Classic Guy Jim " , after driver finds close to $300 in loaner after returning customers car... Driver, after months asking what happened to money, since it wasn't customers , was told by service manager, "It's in Jim Browns Hands"... after writing 2 letters to Jim Brown asking what happened to "money", finally months later...Jim Brown calls him personally on Saturday morning lambasting driver of his inquiries of stating,,, " It's in Jim Browns Hands "...feelings hurt... never attempting to find answers,,, only to have driver dismissed from his duties,,, and "money", never accounted for,,, Go Figure... More