Classic Lexus

Very good dealer relations with an excellent service department Making it an easy decision on what Dealer to buy from department Making it an easy decision on what Dealer to buy from More

since 2014 my experience with classic as a whole has been very favorable having purchased 2 brand new cars at classic vw from Mike Urban, 2 brand new fords at classic ford and 1 used car from classic ford. s very favorable having purchased 2 brand new cars at classic vw from Mike Urban, 2 brand new fords at classic ford and 1 used car from classic ford. so when i saw a used car at classic lexus i was fully confident that the experience would be similarly pleasant, well i was sadly mistaken! on august 7th 2023 i arrived at classic lexus to look at a 2021 audi Q8 that was listed on line, the car had just been taken in on trade so understandably it wasn't ready to be sold, after a brief walk around we sat down to discuss price, after speaking with the used car sales manager i did not have that same pleasant feeling that i previously experienced at the other classic dealerships, at the time it wasnt an issue, i liked the car so the next day august 8th i put a deposit on the vehicle. Throughout the next month with various setbacks and a trip to the reconditioning center for a new rear bumper we finally made an appointment to purchase the vehicle on thusday, sept 7th then it was pushed to friday then to saturday sept 9th. sat comes and the vehicle is still not ready, it is at mentor audi, so i go there to see it because i never really got a good detailed look at the exterior. the exterior of the car had not yet been detailed. i was shocked and disappointed yet again. after a month and a few days the car sat with a deposit on it and it didnt seem it was even washed let alone detalied the only clean part of the car was the new rear bumper, at that time i called and requested my deposit back. the sales person Acacia was always friendly and attentive and i try to be patient and understanding but i have never had such a disappointing drawn out experience trying to buy a car. More

Very professional and knowledgeable there dealership is great , customer service hands down the best I have seen great , customer service hands down the best I have seen More

This was the best experience I’ve ever had when purchasing a vehicle. Everyone was so nice & very professional. I was very satisfied. purchasing a vehicle. Everyone was so nice & very professional. I was very satisfied. More

The salesperson and his manager were very knowledegeable and communicated very effectively. They were trustworthy and knew their products very well. and communicated very effectively. They were trustworthy and knew their products very well. More

Service, sales and financing all very attentive and made the process very enjoyable and easy to get through. the process very enjoyable and easy to get through. More

Professional great experience with them and comfort patients they walk you through everything and no stress patients they walk you through everything and no stress More

As usual service and attention was superb. Acacia Clarkson was awesome to work with and made my purchase smooth and easy. Aaron Williams was great as usual and was a great help in completing t Acacia Clarkson was awesome to work with and made my purchase smooth and easy. Aaron Williams was great as usual and was a great help in completing the deal. I have been a customer of Classic Lexus for over 20 years and have enjoyed every visit in selection and service. More

Excellent service. Was treated like family, not just a number. Acacia Clarkson was wonderful to work with! She is going to deliver my vehicle to my house. Outstandin Was treated like family, not just a number. Acacia Clarkson was wonderful to work with! She is going to deliver my vehicle to my house. Outstanding customer service! More