Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Classic Lexus
Willoughby Hills, OH
282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 282 reviews
February 04, 2024
Jacob Winter is a very nice gentleman, he helped us greatly in our purchasing process. He secured the car we want and get it built and delivered quickly. We like the car and enjoy driving it. Thanks Ja greatly in our purchasing process. He secured the car we want and get it built and delivered quickly. We like the car and enjoy driving it. Thanks Jacob! More
by gliuohio
Employees Worked With
Jacob Winter
January 30, 2024
The experience was excellent . The staff was very knowledgeable . Dylan , Kevin and Pete provided outstanding customer service . Very satisfied with my purchase . The staff was very knowledgeable . Dylan , Kevin and Pete provided outstanding customer service . Very satisfied with my purchase . More
by andrzej5719
Employees Worked With
Dylon , Konstantin , Pete
January 30, 2024
The experience was excellent. Everyone involved was very professional and helpful to answer all my questions and address our concerns Everyone involved was very professional and helpful to answer all my questions and address our concerns More
by nspuzzillo
Employees Worked With
Michael Arsham, Matt Dietz, Aaron Williams and Raymundo Llamas
December 31, 2023
Great dealership! Excellent customer service! Everyone there is very nice from the top down (Matt, Dylan, Brian, Aaron and especially Manuel). Manuel isn’t your typica Excellent customer service! Everyone there is very nice from the top down (Matt, Dylan, Brian, Aaron and especially Manuel). Manuel isn’t your typical car salesman, he didn’t pressure us into buying anything and always made sure we are happy. There were a lot of people there and we had to wait to sign our papers but he updated us on where we are in line. He checks up on us every time. Will definitely go there again no matter how far it is from us. It’s worth the drive. More
by Cky1002
Employees Worked With
Manuel, Matt, Brian, Dylan and Aaron
December 30, 2023
Jake Winters is outstanding. Always available to answer my questions and to help me out. He is a pleasure and I hope he will be there for many, many years to come. We have anothe Always available to answer my questions and to help me out. He is a pleasure and I hope he will be there for many, many years to come. We have another Lexus. The only problem I have with that is when we bring it in for a car wash they always turn our signals off and I asked him not to and then I don't have any noise or lights when I leave there for Lanes. Brian was very nice also as well as Matt. Great dealership. Good donuts too. I definitely think Jake Winters is an asset. Very patient, very sweet and very knowledgeable on the car. I really do like him very much and would recommend him to all my friends More
by hiranitas
Employees Worked With
Jake Winters
December 26, 2023
This is not the first time I have purchased a vehicle from Classic Lexis in Willoughby Hills OH, in part because of the excellent service, as well as the trust I have in Manny Britnell. I had given my from Classic Lexis in Willoughby Hills OH, in part because of the excellent service, as well as the trust I have in Manny Britnell. I had given my vehicle preferences to Manny via voice mail as I called after hours. When Manny called me back, he had already identified 5 potential vehicles and we quickly narrowed my choices to the one that best fit my need. There was no high pressure sales, no sense of manipulation to buy the "extras" at time of purchase. More
by Kelly
Employees Worked With
Manny Britnell, Aaron, Pete
November 30, 2023
From the moment I entered the dealership everyone through the entire process was courteous, polite and most of all professional. the entire process was courteous, polite and most of all professional. More
by Les_S
Employees Worked With
Mitch Harper, Brian Nash, Aaron Williams & Alexis Ledezma-Chavez
