Classic Lexus

Manny Britnell was outstanding he wvas one of the best we ever dealt with- he was kind and helpful! ever dealt with- he was kind and helpful! More

My experience buying a new Lexus ES 300 H was great until we met with the finance person. The sales representative was very knowledge and professional. we were also introduced to the dealer manager and the g we met with the finance person. The sales representative was very knowledge and professional. we were also introduced to the dealer manager and the general manager. We found however that the financial guy wasn’t pleasant at all trying to sell us an extended warranty. He proceeded to tell us the upgraded wheels we had just purchased were extremely fragile and if we hit a pot holes large or small it would damage the wheel. He made us feel we had just made a mistake by buying that upgraded package. We really like the vehicle and the other part of the experience. We just wish we could have buy passed the finance guy. More

Mitch and crew were great . No hassle , no xx , in and out . Hands down best service team around. No hassle , no xx , in and out . Hands down best service team around. More

Great dealership! Excellent customer service! Everyone there is very nice from the top down (Matt, Dylan, Brian, Aaron and especially Manuel). Manuel isn’t your typica Excellent customer service! Everyone there is very nice from the top down (Matt, Dylan, Brian, Aaron and especially Manuel). Manuel isn’t your typical car salesman, he didn’t pressure us into buying anything and always made sure we are happy. There were a lot of people there and we had to wait to sign our papers but he updated us on where we are in line. He checks up on us every time. Will definitely go there again no matter how far it is from us. It’s worth the drive. More

Jake Winters is outstanding. Always available to answer my questions and to help me out. He is a pleasure and I hope he will be there for many, many years to come. We have anothe Always available to answer my questions and to help me out. He is a pleasure and I hope he will be there for many, many years to come. We have another Lexus. The only problem I have with that is when we bring it in for a car wash they always turn our signals off and I asked him not to and then I don't have any noise or lights when I leave there for Lanes. Brian was very nice also as well as Matt. Great dealership. Good donuts too. I definitely think Jake Winters is an asset. Very patient, very sweet and very knowledgeable on the car. I really do like him very much and would recommend him to all my friends More

This is not the first time I have purchased a vehicle from Classic Lexis in Willoughby Hills OH, in part because of the excellent service, as well as the trust I have in Manny Britnell. I had given my from Classic Lexis in Willoughby Hills OH, in part because of the excellent service, as well as the trust I have in Manny Britnell. I had given my vehicle preferences to Manny via voice mail as I called after hours. When Manny called me back, he had already identified 5 potential vehicles and we quickly narrowed my choices to the one that best fit my need. There was no high pressure sales, no sense of manipulation to buy the "extras" at time of purchase. More

This has been the best experience I ever had when purchasing a new car. The whole team is awesome. purchasing a new car. The whole team is awesome. More