Classic Lexus

Everyone at the dealership bends over backwards to make sure I am satisfied. You walk expecting to have an issue and they surprise me everytime. I came in on a Saturday recently to explain that my br sure I am satisfied. You walk expecting to have an issue and they surprise me everytime. I came in on a Saturday recently to explain that my brakes were pulsating expecting only to make an appointment within the month and thinking that I may have to pay or agrue for new pads. They immediately took the car in, gave me a loaner and replaced the brake pads at no charge and I had the car back within 4 hours. More

Its a nice, clear and friendly atmosphere. The sales Its a nice, clear and friendly atmosphere. The sales associates, customer service and other personal always give 100% and makes you feel very com Its a nice, clear and friendly atmosphere. The sales associates, customer service and other personal always give 100% and makes you feel very comfortable. If the person you ask a question of does not know the answer, they will make sure they find someone who does. More

I have been a customer of Classic Lexus for approximately 20 years. I have either purchased or leased at a minimum 14 cars & SUVs. I continue to return despite intense competition from other Lexus dealership 20 years. I have either purchased or leased at a minimum 14 cars & SUVs. I continue to return despite intense competition from other Lexus dealerships because of the relationships, products, and service quality that I have consistently experienced. My adult childern and many of my friends are Lexus customers because I talk openly about my experiences at Classic Lexus. Both Brian and Chris are superb at satisfying customers and so are the service managers listed above. I have participated in several focus groups hosted by Lexus competitors and amazed noncustomers of Lexus by my comments. More

I have always been impressed with the professionalism of the sales and service staffs at Classic Lexus. They have always treated me with respect and get the job done quickly and thoroughly. I also love the the sales and service staffs at Classic Lexus. They have always treated me with respect and get the job done quickly and thoroughly. I also love the waiting room as I am comfortable and able to get my work done easily. thanks... Martha Hardy More

Dealt with sales manager, salesman, and business manager. All were friendly, courteous and honest. I would recommend this dealership to friends, acquaintances and relatives. Have not dealt with service dep All were friendly, courteous and honest. I would recommend this dealership to friends, acquaintances and relatives. Have not dealt with service department yet, as vehicle has but 3,800 miles so far. More

Most recent trip was for warranty service which went very well. If service continues as well as the sales experience I will be very pleased even though I live about 60 miles from Classic. The sales experienc well. If service continues as well as the sales experience I will be very pleased even though I live about 60 miles from Classic. The sales experience commenced over the internet which I was dubious about but it worked out very well. More

The main reason I recommend this dealer is because the auto service department is great. Ernie is very professional and helpful. I also am very confident that the work is done correctly the first time. auto service department is great. Ernie is very professional and helpful. I also am very confident that the work is done correctly the first time. The Lexus brand is generally well made; expensive but still great. More

My wife and I have always been treated very courteously by all of the Classic personnel. We had a great experience when we purchased the RX350, and, continue to experience this whenever we need service. Yo by all of the Classic personnel. We had a great experience when we purchased the RX350, and, continue to experience this whenever we need service. Your show room and waiting room is meticulous. Great job!!! Keep it up. More

Michael was very helpful in explaining the vehicle options and setting up options for me (e.g. setting up the cell phone and the garage door opener). He also delivered the vehicle to my home and spen options and setting up options for me (e.g. setting up the cell phone and the garage door opener). He also delivered the vehicle to my home and spent a full hour going over how to use the various controls. More

Car should never have been sold as certified pre owned. It's been to two dealerships and problems still are not fixed due to the original damage to the car. Front bumper is not in alignment, door won't cl It's been to two dealerships and problems still are not fixed due to the original damage to the car. Front bumper is not in alignment, door won't close properly, dash had to be replaced because of rattle. The biggest problem is wind noise from the driver's rear view mirror. This problem has been worked on numerous times now with NO fix and "you'll just have to deal with it" as the answer from the dealership. "This is considered normal noise" was the other answer I received. If driving down the road and it sounding like the window is down is normal then you may not want to buy a LS 460. I am very disappointed in the dealership for sticking me with this car and not be able to fix it. More