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Classic Lexus

Willoughby Hills, OH

4.9
297 Reviews

2551 Som Center Rd

Willoughby Hills, OH

44094

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Showing 297 reviews

December 13, 2010

Everyone at the dealership bends over backwards to make sure I am satisfied. You walk expecting to have an issue and they surprise me everytime. I came in on a Saturday recently to explain that my br More

by jablonskir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erinie
December 13, 2010

Its a nice, clear and friendly atmosphere. The sales Its a nice, clear and friendly atmosphere. The sales associates, customer service and other personal always give 100% and makes you feel very com More

by blecastre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Eritnell
December 13, 2010

I have been a customer of Classic Lexus for approximately 20 years. I have either purchased or leased at a minimum 14 cars & SUVs. I continue to return despite intense competition from other Lexus dealership More

by ewillsjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Nash, Chris Barnett, Dave Spindler, Eric Nicolli, Ernie Kish, Mark Maskol
December 13, 2010

I have always been impressed with the professionalism of the sales and service staffs at Classic Lexus. They have always treated me with respect and get the job done quickly and thoroughly. I also love the More

by mhardy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember (maybe Mark?)
December 12, 2010

Dealt with sales manager, salesman, and business manager. All were friendly, courteous and honest. I would recommend this dealership to friends, acquaintances and relatives. Have not dealt with service dep More

by jimcam607
Recommend Dealer
Yes
Employees Worked With
Michael Arsham
December 11, 2010

Most recent trip was for warranty service which went very well. If service continues as well as the sales experience I will be very pleased even though I live about 60 miles from Classic. The sales experienc More

by jvit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Britnell, Dan Heckel
December 11, 2010

The main reason I recommend this dealer is because the auto service department is great. Ernie is very professional and helpful. I also am very confident that the work is done correctly the first time. More

by valpakis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie is the best!
December 11, 2010

My wife and I have always been treated very courteously by all of the Classic personnel. We had a great experience when we purchased the RX350, and, continue to experience this whenever we need service. Yo More

by eliasmjma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John (Att.),Mark Maskol,Earnest Kish, Eric Nicolli , Craig Budziak
December 11, 2010

Michael was very helpful in explaining the vehicle options and setting up options for me (e.g. setting up the cell phone and the garage door opener). He also delivered the vehicle to my home and spen More

by cebrine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Brittian
December 11, 2010

Car should never have been sold as certified pre owned. It's been to two dealerships and problems still are not fixed due to the original damage to the car. Front bumper is not in alignment, door won't cl More

by artsplace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger - General Manager
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