Classic Lexus

The people I encountered at this Lexus dealership were very nice, helpful and professional. Unfortunately, I had some problems with my car. First the alignment was off. I took the car in and that was fix very nice, helpful and professional. Unfortunately, I had some problems with my car. First the alignment was off. I took the car in and that was fixed. My tire light indicating low air pressure was continually on, even after I put air in the tires. It turns out that all 4 of the tires were leaking from the rim and that took two visits to rectify. Shortly after that,the change oil light came on (less than a month after I had the car). The oil didn't actually need to be changed, the service department just forgot to reset it. All of these things were mildly annoying, but what most irritated me was that when I bought the car with the navigation unit, I specifically asked if the there were free updates. The sales person told me yes, but I recently got a postcard in the mail that it would be $200 to update my navigation unit. To say the least, I have not been entirely happywith my experience with Lexus. I know that mistakes happen, but it was just one thing after another. I bought a used car, but it was still a lot of money. More

Our customer service rep, Mark, referred us to Michael when we came into the dealer to trade our 2007 RX 350 for a 2011 model. Michael answered all our questions and his knowledge of the vehicle is extens when we came into the dealer to trade our 2007 RX 350 for a 2011 model. Michael answered all our questions and his knowledge of the vehicle is extensive. We feel we were given a fair trade for our previous model and a good price for the new. Michael explained all of the features, took his time and will be assisting us in the future to get our phone to work in the vehicle. We would recommend Michael and Classic Lexus to anyone who is looking for a dealer and salesperson. More

Everyone was very helpful. Scott was especially good. I have only good things to say about the dealership and the way I was treated. I had specific requirements for the FX450h I wanted and Scott did everyt have only good things to say about the dealership and the way I was treated. I had specific requirements for the FX450h I wanted and Scott did everything he could to find one for me. The car I wanted was found in New York and shipped to Classic Lexus. The price was excellent also. More

This is my fifth Lexus and I have never had any problem with any of them. All five leases have been through Classic Lexus and the organization just seems to run as smooth as their cars. The last two cars with any of them. All five leases have been through Classic Lexus and the organization just seems to run as smooth as their cars. The last two cars I purchased the maintenance service up front. That has kept me on a close to real schedule of service. The sales rep is really a down to earth nice person and I trust him to do what is best for me, for his company and of course that does the best for him. Aaron Williams has a good way of communicating and helping one make a buying decision. More

When my new car was hit at a stop light;the Classic When my new car was hit at a stop light;the Classic Collison Center gave me a complete sense of support. A new car is great but "SERVICE" is the ke When my new car was hit at a stop light;the Classic Collison Center gave me a complete sense of support. A new car is great but "SERVICE" is the key. I knew that the materials and work would be of the Lexus quality and Classic care - no worries. More

Michael has taken very good care of me. Not only was he able to take 2 of my family's cars in trade, he was able to put me in a comperable car to the one I had when I was giving serious consideration to do able to take 2 of my family's cars in trade, he was able to put me in a comperable car to the one I had when I was giving serious consideration to downgrading. After my purchase, he worked very hard to get all the paperwork straightened out. I would definitely buy again from Classic and want to work with Michael again. More

Everyone we work with at Classic Lexus is always so nice and always goes out of their way to be helpful. Everyone remembers our names, and they are also welcoming to my kids who are usually with me when I n and always goes out of their way to be helpful. Everyone remembers our names, and they are also welcoming to my kids who are usually with me when I need to come in for service. I also love that the waiting room is very comfortable and extremely clean. More

Overall the experience was good. Just had one problem that Manny took care of after a bit of arm twisting but nothing major. Just wish the car was better prepared before pickup and not during or after.. that Manny took care of after a bit of arm twisting but nothing major. Just wish the car was better prepared before pickup and not during or after...i.e., paint chips, all keys, rear wiper cover, and mats. More

Buying my Lexus was a first-class experience. The dealership is beautiful and the personnel make you feel special and appreciated. I have been nothing less than highly impressed with the service d dealership is beautiful and the personnel make you feel special and appreciated. I have been nothing less than highly impressed with the service department and the quality of service I have received at this dealership. My sales rep even sent me a card to wish me a happy birthday. What a pleasant surprise. I will surely buy from this dealership again. More

Lexus is a good car. However we have owned Mercedes Lexus is a good car. However we have owned Mercedes Benz,Jaguar,Volvo among other nice cars. We will continue to purchase cars from Classic becuse Lexus is a good car. However we have owned Mercedes Benz,Jaguar,Volvo among other nice cars. We will continue to purchase cars from Classic becuse of their unbeliveable service . We tell everyone we know who needs a car that the Classic service center has no equals. They always go the extra mile to make sure that we are happy. Thank you! More