Classic Lexus | Page 27

I am always treated as a valued customer. At the time of delivery, Arron took a lot of time to explain all the car features to my wife and I. I will continue to get my service needs done at this dealership delivery, Arron took a lot of time to explain all the car features to my wife and I. I will continue to get my service needs done at this dealership. More

Shelley Kertcher was wonderful! I bought the car off of the show room floor. Since it was inside I think they felt they didn't need to clean it. Smudges everywhere, foot prints/scuffs on the seats. The the show room floor. Since it was inside I think they felt they didn't need to clean it. Smudges everywhere, foot prints/scuffs on the seats. The polyshield which they put inside was all over the seat belts leaving stain marks. The inside edge of the trunk was filthy. As far as the price goes I do not feel it was a fair price. That is OK, I understand sales. I'm not one that likes to bother with going back or walking out etc. I had the blue book value of my trade in. The salesman showing me the blue book value of my car on his iphone (which was way under what mine said it was worth) to justify his price is just insulting my intelligence. We used the same condition of the car. Perhaps there are different blue books floating around? After buying my Acura I wondered why people made jokes about car salesmen. They were fair in every way, no games or anything. Now I understand. More

Eileen is a great person to work with. Arron is very helpful getting us started with new car. Will definitely refer friends back to Classic. helpful getting us started with new car. Will definitely refer friends back to Classic. More

This dealership is always responsive, respectful of my time and focused on the customer experience. I know that with or without an appointment, when I stop at Classic Lexus, I will be greated in a warm f time and focused on the customer experience. I know that with or without an appointment, when I stop at Classic Lexus, I will be greated in a warm friendly manner and they will do whatever they can to accomodate my need. The service and sales personnel are knowledgable about the product. In fact, when I had difficulty programming the garage door opening feature, Paul came to my house to help me. I have bought many cars over many years from this dealer and would never even consider going elsewhere. I take my cars to Classic for service because I know the service will be done right the first time and the car will be ready when they say it will. The service department always calls if there is a change in the scope of service required and provides me with alternative transportation whenever I need this. My car is returned clean and ready to go! Barry took alot of time to make sure that I was comfortable with all of the features of my new Lexus and let me know that he was available for follow up question that might arise. Classic is a terrific partner More

Michael went above and beyond to make this car purchase the best experience possible. He was thorough, knowledgeable and responsive. His extra touches helped make my wife's birthday surprise better than the best experience possible. He was thorough, knowledgeable and responsive. His extra touches helped make my wife's birthday surprise better than I ever imagined. He is highly recommended, and I will certainly be doing business with him and Classic in the future. More

The Classic Lexus dealership and sales experience was by far the best I have ever experienced. I have purchased many vehicles over the last 30 years, and I never had an experience so good. The dealership far the best I have ever experienced. I have purchased many vehicles over the last 30 years, and I never had an experience so good. The dealership is pure class, very professional, service was outstanding by all I met. Mike Arsham, sales, was outstanding in every respect. I have recommended the dealership to serveral others already. There is no doubt this is where I will return for my next purchase. Considering I am a 1 1/2 hour drive away, I would never do that unless the service was outstanding. I hope you can give this feedback to Mike directly, and I apologize I do not remember the business office persons name that did the paperwork, however, she was excellent as well. Thanks, David Rinderle More

Classic Lexus made shopping for a pre-owned car much less stressful with their Certified Pre-Owned program. Furthermore, they made me feel like a New car buyer. stressful with their Certified Pre-Owned program. Furthermore, they made me feel like a New car buyer. More

Scott was excellent to deal with, very professional, great follow-up. Scott went to extra lengths to make buying a car a pleasant experience. We were treated as if we were purchasing a new Lexus vs. the great follow-up. Scott went to extra lengths to make buying a car a pleasant experience. We were treated as if we were purchasing a new Lexus vs. the used Ford Escape that we purchased. I look forward to working with Scott again sometime in the future. Scott & the rest of the Lexus team are a testament to great customer service. More

Michael is one of the friendliest, honest and detail-oriented sales executives I have come to know. I have now leased 3 vehicles from him and recommended others work with him as well if consider detail-oriented sales executives I have come to know. I have now leased 3 vehicles from him and recommended others work with him as well if considering a Lexus or any other vehicle. I am proud to work with him and the Classic family and appreciate the quality of service I receive and follow-through provided. In addition, Dave Spindler is an outstanding Service Manager and a joy to work with when servicing my vehicle. He pays close attention to customer service and goes the extra mile to make me feel welcome. I appreciate this type of service and loyalty to the customer as both Michael and Dave know I have a choice in where I go to shop for and service my vehicle. They both make my decision to choose Classic very easy! More

The people I encountered at this Lexus dealership were very nice, helpful and professional. Unfortunately, I had some problems with my car. First the alignment was off. I took the car in and that was fix very nice, helpful and professional. Unfortunately, I had some problems with my car. First the alignment was off. I took the car in and that was fixed. My tire light indicating low air pressure was continually on, even after I put air in the tires. It turns out that all 4 of the tires were leaking from the rim and that took two visits to rectify. Shortly after that,the change oil light came on (less than a month after I had the car). The oil didn't actually need to be changed, the service department just forgot to reset it. All of these things were mildly annoying, but what most irritated me was that when I bought the car with the navigation unit, I specifically asked if the there were free updates. The sales person told me yes, but I recently got a postcard in the mail that it would be $200 to update my navigation unit. To say the least, I have not been entirely happywith my experience with Lexus. I know that mistakes happen, but it was just one thing after another. I bought a used car, but it was still a lot of money. More