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Classic Lexus

Willoughby Hills, OH

4.9
275 Reviews

2551 Som Center Rd

Willoughby Hills, OH

44094

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Showing 275 reviews

December 26, 2010

When my new car was hit at a stop light;the Classic When my new car was hit at a stop light;the Classic Collison Center gave me a complete sense of support. A new car is great but "SERVICE" is the ke More

by The Baron
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of the service staff
December 21, 2010

Michael has taken very good care of me. Not only was he able to take 2 of my family's cars in trade, he was able to put me in a comperable car to the one I had when I was giving serious consideration to do More

by kneiswander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Arsham
December 19, 2010

Everyone we work with at Classic Lexus is always so nice and always goes out of their way to be helpful. Everyone remembers our names, and they are also welcoming to my kids who are usually with me when I n More

by amhb98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny, from service - Dave S, Eric, Ernie, John, Brian, from finance - Dan
December 18, 2010

Overall the experience was good. Just had one problem that Manny took care of after a bit of arm twisting but nothing major. Just wish the car was better prepared before pickup and not during or after.. More

by hammer00008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
manny
December 14, 2010

Lexus is a good car. However we have owned Mercedes Lexus is a good car. However we have owned Mercedes Benz,Jaguar,Volvo among other nice cars. We will continue to purchase cars from Classic becuse More

by kruse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eirc in Service is THE BEST is the industry. Eric is wht we have purchased 3 cars from Classic. Please give him a raise. He treats my wife like she is the only customer that Classic has. Thank you Eric
December 14, 2010

Buying my Lexus was a first-class experience. The dealership is beautiful and the personnel make you feel special and appreciated. I have been nothing less than highly impressed with the service d More

by tsivillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Brittain
December 13, 2010

Everyone at the dealership bends over backwards to make sure I am satisfied. You walk expecting to have an issue and they surprise me everytime. I came in on a Saturday recently to explain that my br More

by jablonskir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erinie
December 13, 2010

Its a nice, clear and friendly atmosphere. The sales Its a nice, clear and friendly atmosphere. The sales associates, customer service and other personal always give 100% and makes you feel very com More

by blecastre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Eritnell
December 13, 2010

My initial experience with Classic was not a good one. The salesman who took care of us- his name was Jim, I don't remember his last name, was not a man of his word. Roger, the sales manager took care of More

by gmc 0823
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Murphy-sales & Eric Nicolli-Service
December 13, 2010

I purchased a used Lexus GS350 from Classic Lexus. I greatly appreciated the kindness, patience, and nonpushy nature of their service. They were also always very informative/knowledgeable when question More

by ajgreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Williams