Classic Lexus

Great Buying Experience Cudos and thanks to Manny, Scott, Dylan, Eric, Shelley and their Classic Lexus team for creating a great experience in buying a 2013 RX 350 a few days Cudos and thanks to Manny, Scott, Dylan, Eric, Shelley and their Classic Lexus team for creating a great experience in buying a 2013 RX 350 a few days ago. Their knowledge and skills were only surpassed by their sincerity and dedication to our complete satisfaction. We became customers in 2011 and had a similar great experience, which continues through Eric and the service department. Thanks! More

On July 6, 2013 I brought my Lexus IS 250 to your dealership for service. While dropping the car off for service my husband and I explained that we would like to have a second key programmed for the dealership for service. While dropping the car off for service my husband and I explained that we would like to have a second key programmed for the car. The service associate, Eric explained that there was a possibility that it may not be able to be programmed but they would try. With that being said the car was serviced with a oil change, tire rotation and recall repair. When Eric called and stated that the car was ready for pick up he explained that the key was unable to be programmed and that it was not the correct key for the car. He failed to mention that there would still be a charge for this service. I found this to be a bit disappointing as I thought you only pay for services rendered. I have certainly overpaid for various services/items, but never have I paid for something without receiving any benefit. Not wanting to cause a fuss we paid the fee and left the dealership. Upon taking delivery of my vehicle I noticed that there was some oil/dirt on the driver-side interior pillar. I returned to the dealership and explained the issue. At the time the service technician, Greg stated he did not know how that happened and took the car to be cleaned. My issue with my experience is that it was not at all what I was expecting from a high-end dealership. Although I have many options to choose from, I chose Classic Lexus for my service needs expecting good service. I understand businesses exist to make money but as a customer you should never feel that is their sole motive and be taken advantage of. I feel you should always leave a business feeling good about your experience. The primary reason this rating was given is because we emailed the same information above to the Service Manager and waited a week and never received a response. This dealership sends you an automated email after your service is complete that states they care about customer satisfaction but I don't believe that to be the case. After waiting a week and never receiving a response, I emailed the GM of the dealership. Still no response. More

Of all my car buying experiences that's one was the best by far!! Michael Arsham struck an incredible balance between no pressure and being appropriately proactive and being there when needed; an almost im by far!! Michael Arsham struck an incredible balance between no pressure and being appropriately proactive and being there when needed; an almost impossible balance. I dread the car buying experience and am allergic to salesmen, but I had a great experience this time around. And Classic surprised me with the deal I didn't think possible. I highly recommed Classic Lexus and particularly Michael Arsham. More

As a long time Toyota/Lexus owner, I have been coming to Classic Lexus for many years now. I own a 2002 GS 300, and an 07 RX 350. My 02 GS was purchased here, but my CPO RX was purchased at Sheehy Lexus o Classic Lexus for many years now. I own a 2002 GS 300, and an 07 RX 350. My 02 GS was purchased here, but my CPO RX was purchased at Sheehy Lexus of Annapolis. I get both cars serviced here. Unfortunately, Classic didn't have the options I wanted for my RX, so I bought the RX at Sheehy Lexus (big mistake). Even though the car was sold CPO from Sheehy Lexus, there were many issues with the car. Thankfully, Classic Lexus service took care of these issues. Unfortunately, Sheehy Lexus of Annapolis gave me quite the run around for many weeks before coming to an unacceptable solution. I do drive quite a bit to get service at Classic Lexus, because I live on the westside of Cleveland (about a 45 min drive), but the drive is worth it due to the quality of service from Ernie Kish, and Dave Spindler. Their prices and service are a lot better than Metro Lexus as well, which makes the drive worth it. More

We always enjoy working with Christopher Barnett. We have purchased both new and previously owned cars from him. He is quite knowledgeable and pleasant to work with. We purchased a new SUV and Chris w have purchased both new and previously owned cars from him. He is quite knowledgeable and pleasant to work with. We purchased a new SUV and Chris was thorough in demonstrating all of the new features. More

Everything is good except for the long drive to get there from Akron. The car is great, bur I am concerned about the milage when I bring it in for maintenance because it is leased. from Akron. The car is great, bur I am concerned about the milage when I bring it in for maintenance because it is leased. More

Everything about Classic was a great experience. The people were all great to work with. Everything was ready when I came in to pick up the car and all those I worked with were very professional. people were all great to work with. Everything was ready when I came in to pick up the car and all those I worked with were very professional. More

My buying experience was excellent and painless working with Chris. He answered all of my questions and was helpful in every way possible. I would recommend Chris to family and friends who are interested with Chris. He answered all of my questions and was helpful in every way possible. I would recommend Chris to family and friends who are interested in buying a Lexus. More

This is our 4th Lexus from Classic. That should speak volumns. Service is great. Calls are always answered quickly and Loaner cars always available. Lexus really does give great service. We also ha volumns. Service is great. Calls are always answered quickly and Loaner cars always available. Lexus really does give great service. We also have our cal serviced in West Palm Beach and they do a great job. That is why Lexus always scores high in customer service. More

I first saw the vehicle on the internet and needed an I first saw the vehicle on the internet and needed an objective and accurate description of the vehicle since the pictures could not show all imperfe I first saw the vehicle on the internet and needed an objective and accurate description of the vehicle since the pictures could not show all imperfections on a used car. Barry Rice looked at all the areas of the car and gave his assessment. I purchased the car, trusting in his rating. When I picked up the car,it was better than he described it. I was very pleased at the condition of the vehicle. I received a warranty of thirty days or 1500 miles with the car which was honored even when an unexpected problem arose within the mileage limitation but past the 30 day limit. Also, when I made the trip to pick up the car I dropped off my rental car at Enterprise. When I told them where I needed to go, they said "they are good people to deal with" which was confirmed by my first hand experience. Thanks for putting honesty, trust and reassurance back into buying a used car. Mike Bleau Roanoke, VA More