Classic Lexus

Great experience purchasing Lexus NX with Barry and Chris Great experience overall...................and friendliness, nice professional staff , wonderful.......... Warmth.courtesy, clean place Nice Great Great experience overall...................and friendliness, nice professional staff , wonderful.......... Warmth.courtesy, clean place Nice Great Cody Clean Great Superb Recommend to all,friends,families, all More

Perfect A+++ The group at Classic Lexus is exceptional - everyone is friendly, courteous & attentive! Thank you Chris & Matt for taking care of me, I really apprec The group at Classic Lexus is exceptional - everyone is friendly, courteous & attentive! Thank you Chris & Matt for taking care of me, I really appreciate your time and the exceptional service!! More

Awesome expierience Went in with a 10 year old car and came out with anew IS300. Drove home knowing all the fundamentals of the workings of the car. Went in with a 10 year old car and came out with anew IS300. Drove home knowing all the fundamentals of the workings of the car. More

Outstanding! Thanks to everyone at Classic Lexus. Service was awesome. From the time I walked through the door until I pulled off with my 2016 Lexus NX 200t. Barry Thanks to everyone at Classic Lexus. Service was awesome. From the time I walked through the door until I pulled off with my 2016 Lexus NX 200t. Barry and Nick are good men who does not pressure you into a sale. This is not my last time doing business with them. They rocks!! More

Experiencing The Class in Classic My wife and I had been looking for a certified pre-owned Toyota RAV4 for a few months. We wanted something with low miles, alloy wheels, and clean ins My wife and I had been looking for a certified pre-owned Toyota RAV4 for a few months. We wanted something with low miles, alloy wheels, and clean inside and out. Another Toyota sales person advised us to check a RAV4 at Classic Lexus in Willoughby Hills. It was an unusual color, so unusual we knew it wasn't something we wanted to look at for the next few years. Parked right next to it happened to the a beautiful 2014 super white Toyota RAV4 with 8,000 miles. We took it for a ride and the rest is history. The staff at this dealership was first class from beggining to end. They asked us to come back anytime to review all the bells and whistles that were a little new to us. I'll definitely be back for the free one year of maintenance and the car washes. I didn't purchase a new Lexus but I sure felt like I had! More

Good people doing a good job. Absolutely everyone at Classic seemed to be enjoying helping customers and selling great cars at good prices. Everyone was ready to help and that inc Absolutely everyone at Classic seemed to be enjoying helping customers and selling great cars at good prices. Everyone was ready to help and that included Manny Britnell, Dylan Dacar, Nick Crea, and Mike Nicholson who took us 'around' our new car. Just love the car and my experience was EXCELLENT.. The doughnuts were good too.! More

Outstanding I have purchased vehicles from Manny before. His attention to detail makes the transaction easy. He knows the vehicles, and can answer any and all qu I have purchased vehicles from Manny before. His attention to detail makes the transaction easy. He knows the vehicles, and can answer any and all questions a person might have. A great experience all around. More

Great Buying Experience Cudos and thanks to Manny, Scott, Dylan, Eric, Shelley and their Classic Lexus team for creating a great experience in buying a 2013 RX 350 a few days Cudos and thanks to Manny, Scott, Dylan, Eric, Shelley and their Classic Lexus team for creating a great experience in buying a 2013 RX 350 a few days ago. Their knowledge and skills were only surpassed by their sincerity and dedication to our complete satisfaction. We became customers in 2011 and had a similar great experience, which continues through Eric and the service department. Thanks! More

On July 6, 2013 I brought my Lexus IS 250 to your dealership for service. While dropping the car off for service my husband and I explained that we would like to have a second key programmed for the dealership for service. While dropping the car off for service my husband and I explained that we would like to have a second key programmed for the car. The service associate, Eric explained that there was a possibility that it may not be able to be programmed but they would try. With that being said the car was serviced with a oil change, tire rotation and recall repair. When Eric called and stated that the car was ready for pick up he explained that the key was unable to be programmed and that it was not the correct key for the car. He failed to mention that there would still be a charge for this service. I found this to be a bit disappointing as I thought you only pay for services rendered. I have certainly overpaid for various services/items, but never have I paid for something without receiving any benefit. Not wanting to cause a fuss we paid the fee and left the dealership. Upon taking delivery of my vehicle I noticed that there was some oil/dirt on the driver-side interior pillar. I returned to the dealership and explained the issue. At the time the service technician, Greg stated he did not know how that happened and took the car to be cleaned. My issue with my experience is that it was not at all what I was expecting from a high-end dealership. Although I have many options to choose from, I chose Classic Lexus for my service needs expecting good service. I understand businesses exist to make money but as a customer you should never feel that is their sole motive and be taken advantage of. I feel you should always leave a business feeling good about your experience. The primary reason this rating was given is because we emailed the same information above to the Service Manager and waited a week and never received a response. This dealership sends you an automated email after your service is complete that states they care about customer satisfaction but I don't believe that to be the case. After waiting a week and never receiving a response, I emailed the GM of the dealership. Still no response. More

Of all my car buying experiences that's one was the best by far!! Michael Arsham struck an incredible balance between no pressure and being appropriately proactive and being there when needed; an almost im by far!! Michael Arsham struck an incredible balance between no pressure and being appropriately proactive and being there when needed; an almost impossible balance. I dread the car buying experience and am allergic to salesmen, but I had a great experience this time around. And Classic surprised me with the deal I didn't think possible. I highly recommed Classic Lexus and particularly Michael Arsham. More