Classic Lexus

Outstanding saleperson. Francesco Nappo (Frank) put forth every possible effort to bring me to a price we could agree on for buying my perfect Lexus. He worked with a manage Francesco Nappo (Frank) put forth every possible effort to bring me to a price we could agree on for buying my perfect Lexus. He worked with a manager by presenting my offer and was able to get us the mutually agreed-to sale. I had originally gone to Metro Lexus (Cleveland) and was not given the service one would expect when buying a Lexus. I found Classic when I visited Lexus' website and looked at finding dealerships in my area. I didn't know about this Eastside dealer. However, it is an hours drive from my Westside home. From a service standpoint that doesn't matter because of the pickup and return policy that they have. The facility is amazing ... beautifully appointed and of course there are the coffee and cookies! More

Out of one lease and into a new one, no problem! We were given reminders about our current lease running out in time to do our research a head of time. We were offered a deal on a new 2017 RX 350 th We were given reminders about our current lease running out in time to do our research a head of time. We were offered a deal on a new 2017 RX 350 that we couldn't refuse. Top quality products and nothing but great people at this dealership! Our Salesman, Michael Brittain was patient and willing to review twice over the new technology on the new RX 350. He set up our phones, seat settings, etc. More

Awesome! Other dealerships could learn from Classic Lexus. Kind, professional, and no pressure. Would be almost impossible for me not to buy another car fro Other dealerships could learn from Classic Lexus. Kind, professional, and no pressure. Would be almost impossible for me not to buy another car from Classic Lexus More

Purchase car Sales person was very knowledgeable about the car I purchased. Follow up help provided for set up of navigation system and electronics. A good buyi Sales person was very knowledgeable about the car I purchased. Follow up help provided for set up of navigation system and electronics. A good buying experience. More

Fantastic Good experience. Everybody was very respectful and cooperative specially Francesco. The dealership is very impressive and has a pleasant appearance. Y Good experience. Everybody was very respectful and cooperative specially Francesco. The dealership is very impressive and has a pleasant appearance. You feel very welcome when on a second visit the receptionist remember your name and welcomes you. More

Car purchase review A quick shoutout to Mike Cirino, my sales rep during the whole leasing process. He was so knowledgeable and professional- a true asset in the car sell A quick shoutout to Mike Cirino, my sales rep during the whole leasing process. He was so knowledgeable and professional- a true asset in the car selling business. And a huge plus to Brian Nash, sales manager, for listening to the fact that I wanted orange seats about 50 times. :) Words cannot express my gratitude to these two for accommodating my every need. I am absolutely enjoying my car. Thanks again, Ilona Bogen. More

Working with Classic Lexus has been a terrific experience . When I "graduated" from a Camry to a Lexus, I continued to use Classic Dealership. The experience over six or more new Lexus' has been so terrific, I When I "graduated" from a Camry to a Lexus, I continued to use Classic Dealership. The experience over six or more new Lexus' has been so terrific, I referred an employee and a grandson, as well as many friends to use them. Main reason is that working with Michael Brittain in sales, and Eric Nicolli in service has been a very pleasant experience. They go over and above what's needed to make sure I'm happy with their service -weather it's learning new features, or programming my garage door openers (yes, in 2 different households!), they're there when I need them. From the friendly receptionist to the car wash guy, beverages and treats in the waiting room, it all makes for a great experience. I can highly recommend them. Maria Heckaman, Highland Heights, OH More

Overall, an enjoyable and overall outstanding experience I interacted with a number of individuals at this dealership. My primary interaction was with Dennis Capp. He was patient, very knowledgeable, and I interacted with a number of individuals at this dealership. My primary interaction was with Dennis Capp. He was patient, very knowledgeable, and enjoyable to interact with. He made this experience much more easier than I would have anticipated. He was responsive to questions and easy to communicate with. By interactions, by email, with Scott Anderson were similarly easy, pleasant, and an overall positive experience. Overall, I had a Low pressure, professional, accommodating, and thoroughly enjoyable experience obtaining my Lexus. More

Professional, friendly, knowledgeable, fair It was very pleasant car purchase experience. Went in for oil change on my 2012Ct and left with a 2027 NX. Had been thinking about another Suv and fid It was very pleasant car purchase experience. Went in for oil change on my 2012Ct and left with a 2027 NX. Had been thinking about another Suv and fid not know about the NX. Chris was in waiting room and I started talking to him and he suggested the Nx. Love the car. Good decision. It's my 4th Lexus. Still have my 2002 convertible (18,000 miles) More

Good experience My plan to visit Classic was get idea of price & investigate color of exterior, interior and combination of 2 RX450h. I met saleslady Kat and she sho My plan to visit Classic was get idea of price & investigate color of exterior, interior and combination of 2 RX450h. I met saleslady Kat and she showed me the cars with good attitude and courteous manners , also discussed price. I was not plan to buy this visit but I bought the RX450h. Why? Classic, they are outstanding "Customer Service" orient Professional Team. More