Classic Lexus
Willoughby Hills, OH
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My new Lexus from Classic Lexus is wonderful and Mitch Harper was he same. Very patient and ensuring and things went smoothly once the car came in. Everyone there worked together to give me a truly great Harper was he same. Very patient and ensuring and things went smoothly once the car came in. Everyone there worked together to give me a truly great experience. This is a great dealership. More
Classic Lexus continues to be an outstanding dealership and treats their customers with respect and professionalism while delivering high quality sales and service. Michael Brittain in sales is fantastic a and treats their customers with respect and professionalism while delivering high quality sales and service. Michael Brittain in sales is fantastic and has been my go to salesman for nearly 15 years with leases and purchases. He is honest, conscientious and helpful. We smoothly arranged a trade in and purchased a beautiful Midnight Blue ES 300 Hybrid with an Ultra Luxury package for my wife. The business manager, Pete Fenda, was careful, explained everything and moved us through he financial process of purchase efficiently and with ease. Eric Nicoli in service has been amazing and delivers superb service and care. He communicates well, keeps us informed and assures our cars are well maintained and cared for. He had nothing but praise for the car we were considering to purchase and then did. The entire team at Classic Lexus works hard to be client centered and assures the customer of the best experience. I have been a Lexus owner since 1992 and appreciate everything Lexus has brought to the table with exceptional cars, excellence and their high expectations of the dealerships. I am so satisfied and happy with this dealership that I can honestly give Classic Lexus my strongest recommendation. More
Yesterday we purchased a new car from Classic Lexus. This is our second Lexus from Classic and we have come back because of the exceptional level of customer service from sales to service. During the This is our second Lexus from Classic and we have come back because of the exceptional level of customer service from sales to service. During the sales process, we continued to enjoy the exceptional service. Chris Barnett is outstanding, and he is the reason that we continue to come back to Classic Lexus. His level of care and patience is second to none. Also, during the sales process we had the chance to meet Brian Nash. He too was outstanding. One example is that I was walking around the sales lot before entering the dealership to look at the various cars; he asked how he could help me. Next, Alexis Ledesma-Chavez was outstanding at going over everything with us. He knows these cars and we greatly appreciate his knowledge of the car’s technology. Last, during the finance process Pete Fenda was very efficient, friendly and we enjoyed his expertise. However, what was clear was that the paperwork was not ready. We definitely appreciated his services too. From past experience, service matches this outstanding service. More
I worked with a Mike Arsham he did a great job Came to my home since I am somewhat limited mobility wise I feel Mike has the customer needs in mind when selling a car to my home since I am somewhat limited mobility wise I feel Mike has the customer needs in mind when selling a car More
Great car buying experience! Everyone was friendly and knowledgeable…especially the sales specialist Mitch Harper! Recommend this dealership! Everyone was friendly and knowledgeable…especially the sales specialist Mitch Harper! Recommend this dealership! More