Classic Lexus
Willoughby Hills, OH
Filter Reviews by Keyword
By Type
Showing 275 reviews
Classic leasing Michael Brittain is the best.. Always pro-active, knowledgeable, easy to do business with, friendly and very accommodating. ...Whole experience is Michael Brittain is the best.. Always pro-active, knowledgeable, easy to do business with, friendly and very accommodating. ...Whole experience is always enjoyable. Have leased over 8 cars from him over the years. I'll be back again, too!! More
Awesome Everyone at the dealership is extremely knowledgeable; they really know all about the Lexus brand, customer service, and they handle everything profes Everyone at the dealership is extremely knowledgeable; they really know all about the Lexus brand, customer service, and they handle everything professionally. Classic really knows how to make a customer feel special. More
Exceptional customer service After three years of disappointment with my ATS Cadillac I decided to shop around. Classic Lexus was my first stop and I went no further. What an ama After three years of disappointment with my ATS Cadillac I decided to shop around. Classic Lexus was my first stop and I went no further. What an amazing dealership and staff! Manny Britnell made me so comfortable, with absolutely no pressure tactics and I never doubted his sincerity and honesty. As a result, I searched no further. I picked up my 2019 ES 350 yesterday and found the entire staff, Manny, Kevin, Matt and Shelley to be the best I've ever had the pleasure to deal with. I will definitely spread the word! More
New car buying Fantastic sales guy! Friendly, experienced and patient. Provided a lot of insight on the car and even came to my house to program my garage door ope Fantastic sales guy! Friendly, experienced and patient. Provided a lot of insight on the car and even came to my house to program my garage door opener! Couldn't have asked for a better experience. More
Great lease transaction The Staff led by Chris Barnett were a pleasure to work with. to turn in the old Lexus and pick out a 2018. The sales manager and General Manager we The Staff led by Chris Barnett were a pleasure to work with. to turn in the old Lexus and pick out a 2018. The sales manager and General Manager were also on top of the matter and eager to help.. More
TEN YEARS LATER Our first experience with Classic Lexus started ten years ago with our GS350! The car is in great condition and we decided to upgrade it with a trade Our first experience with Classic Lexus started ten years ago with our GS350! The car is in great condition and we decided to upgrade it with a trade in..Michael Brittain assisted us ten years ago and again today. We like the GS350 - so we are a repeat customer! The service has been great - so we are all set for another ten years. More
GX 460 Purchase When Jim Brown opened his Chevrolet store in Mentor, way back when, he revolutionized the way cars were sold and serviced in this part of Lake County, When Jim Brown opened his Chevrolet store in Mentor, way back when, he revolutionized the way cars were sold and serviced in this part of Lake County, in a very good way. Since then he and his son and all his employees have opened a number of other stores and I have purchased vehicles from three of them. This is the second Lexus for us. The folks in sales and service and parts all work together as a unit to make the entire experience a pleasure for the customer. The Browns have imparted in their people an honest and straight forward approach to customer service that any car dealer would do well to emulate. More
2012 Toyota Sienna Buying at Classic was an awesome experience! Aaron Williams and Dylan Dakar knocked it out of the park! Will buy from again! Thank you guys. Buying at Classic was an awesome experience! Aaron Williams and Dylan Dakar knocked it out of the park! Will buy from again! Thank you guys. More
Great service, great people. Very knowledgeable, extremely efficient and helpful. They made the process easy from start to finish. Simply the best car buying experience Very knowledgeable, extremely efficient and helpful. They made the process easy from start to finish. Simply the best car buying experience More
Used rx450h Nice lease turn in. Professional discussions. Low pressure sales process. Great loan closure and delivery process. Knowledgeable discussions about opt Nice lease turn in. Professional discussions. Low pressure sales process. Great loan closure and delivery process. Knowledgeable discussions about options, service plans. No hesitation on fixing a few minor paint nicks. More