Classic Lexus

Professional customer service I purchased my Lexus from Sales rep Jason, he was very knowledgeable of the vehicles and plans they offered, he didn't hesitate to answer my question I purchased my Lexus from Sales rep Jason, he was very knowledgeable of the vehicles and plans they offered, he didn't hesitate to answer my questions. He made the car buying experience easy and stress free, Thanks Jason for all of your help! More

Leased a 2019 Lexus ES 350 Manny was very professional , knowledgeable ,and efficient. Everyone from the receptionist to service dept are friendly and customer oriented. Luka Manny was very professional , knowledgeable ,and efficient. Everyone from the receptionist to service dept are friendly and customer oriented. Luka was patient and a good teacher in setting up the apps explaining the features. More

Classic Lexus of Willoughby Five Star Rating for Classic Lexus of Willoughby I would like to express my sincere appreciation for the outstanding sales service that was provide Five Star Rating for Classic Lexus of Willoughby I would like to express my sincere appreciation for the outstanding sales service that was provided to me at Classic Lexus of Willoughby by Manny Britnell. When I purchase a new car I usually visit three dealerships to do research for price and service. This is my second purchase from Classic Lexus and I could not be more pleased; not only for the competitive car pricing, but Mr. Britnell’s professional demeanor, attention to detail, exceptional vehicle knowledge, and his patience during the whole sales process. I would also like to thank Luka Peric, Delivery specialist, who guided me through every aspect of technology in the new car with such knowledge and patience. Another reason that I chose Classic Lexus of Willoughby for my fourth Lexus is their service department and Eric Nicolli. There is no car issue that Eric and his staff cannot resolve, and he persists until any and all issues are found and corrected. Thank you Classic Lexus of Willoughby for your exemplary staff for their high level of professionalism and exceptional knowledge of their product. More

Purchase of Lexus RX350 Everyone at dealership is professional, attentive and friendly. Very knowledgeable when going over the details of the vehicles both when looking to p Everyone at dealership is professional, attentive and friendly. Very knowledgeable when going over the details of the vehicles both when looking to purchase and after purchase. I was impressed that I was introduced to everyone and they all made you feel special. A very positive experience. More

Professional and fair This Lexus dealer was very professional and fair. No back and forth with I have to talk to my Mgr to ok a deal. They will work w you to get a deal don This Lexus dealer was very professional and fair. No back and forth with I have to talk to my Mgr to ok a deal. They will work w you to get a deal done. Lastly, we also got a pic of our car w the Lexus red bow on the car and they gave my son a model car that was exactly like the car we bought, just classy and professional. More

Classic leasing Michael Brittain is the best.. Always pro-active, knowledgeable, easy to do business with, friendly and very accommodating. ...Whole experience is Michael Brittain is the best.. Always pro-active, knowledgeable, easy to do business with, friendly and very accommodating. ...Whole experience is always enjoyable. Have leased over 8 cars from him over the years. I'll be back again, too!! More

Awesome Everyone at the dealership is extremely knowledgeable; they really know all about the Lexus brand, customer service, and they handle everything profes Everyone at the dealership is extremely knowledgeable; they really know all about the Lexus brand, customer service, and they handle everything professionally. Classic really knows how to make a customer feel special. More

Exceptional customer service After three years of disappointment with my ATS Cadillac I decided to shop around. Classic Lexus was my first stop and I went no further. What an ama After three years of disappointment with my ATS Cadillac I decided to shop around. Classic Lexus was my first stop and I went no further. What an amazing dealership and staff! Manny Britnell made me so comfortable, with absolutely no pressure tactics and I never doubted his sincerity and honesty. As a result, I searched no further. I picked up my 2019 ES 350 yesterday and found the entire staff, Manny, Kevin, Matt and Shelley to be the best I've ever had the pleasure to deal with. I will definitely spread the word! More

New car buying Fantastic sales guy! Friendly, experienced and patient. Provided a lot of insight on the car and even came to my house to program my garage door ope Fantastic sales guy! Friendly, experienced and patient. Provided a lot of insight on the car and even came to my house to program my garage door opener! Couldn't have asked for a better experience. More

Great lease transaction The Staff led by Chris Barnett were a pleasure to work with. to turn in the old Lexus and pick out a 2018. The sales manager and General Manager we The Staff led by Chris Barnett were a pleasure to work with. to turn in the old Lexus and pick out a 2018. The sales manager and General Manager were also on top of the matter and eager to help.. More