Classic Lexus

Return Customer My husband and I are returning customers to Classic. This is the third vehicle that we have bought. Thank you for your continued excellent salesmanshi My husband and I are returning customers to Classic. This is the third vehicle that we have bought. Thank you for your continued excellent salesmanship and service. More

Disgusted Don’t ever buy a used vehicle that’s anything but a Lexus from Classic Lexus because you won’t be treated the same. I bought a Jeep Wrangler in Novemb Don’t ever buy a used vehicle that’s anything but a Lexus from Classic Lexus because you won’t be treated the same. I bought a Jeep Wrangler in November 2018 and the heat stopped working in January 2019. I purchased the drive train warranty but was told it wasn’t covered. Classic refuses to do anything about it even though I only purchased the vehicle a few short months ago. Dylan Dacar nor Matt Dietz cared whatsoever. It’s extremely disappointing for a company that prides themselves on their service. More

Amazing service Our first time buying a Lexus and our service was awesome. Even the staff that was not directly involved with the purchase of our car was extremely co Our first time buying a Lexus and our service was awesome. Even the staff that was not directly involved with the purchase of our car was extremely courteous and friendly. More

Amazing Experience My names is Charles B and I have bought several new cars in my 50 plus years on this earth. Most have been akin to going to the dentist, a painful, s My names is Charles B and I have bought several new cars in my 50 plus years on this earth. Most have been akin to going to the dentist, a painful, sometimes grueling and long process. Classic Lexus has renewed my faith in humanity at car dealerships. From the General Manager Matt, Scott the Internet sales manager, Used car manager Dylan, salesman John, finance manager Kevin to Gary the individual who details the car and picked me up at the airport, I felt like I was at an all inclusive vacation resort (think of Sandals with butler service) and was thoroughly impressed with the entire staff. Everyone was on their “A” game. Responses to my emails were always timely; commitments were kept and often exceeded. John knew everything about the product Lexus and answered every question I had about the car. I felt like royalty as he patiently took the time (over 1 hour) walking me through all the features on my new chariot. The entire process was smooth and extremely easy. I live in northern Virginia over 6 hours away from this oasis of a car dealership and it will be the first place I visit on my next vehicle purchase. I highly recommend you buy your next vehicle here. At least give them a call and let them provide you the flawless service I have received. You will not be disappointed. More

Great service from Zak!! Zak really took his time with me making sure I understood how to operate my new vehicle before I left the lot. Told me to call anytime if I had any is Zak really took his time with me making sure I understood how to operate my new vehicle before I left the lot. Told me to call anytime if I had any issues. He made the buying process very easy for me. More

Professional customer service I purchased my Lexus from Sales rep Jason, he was very knowledgeable of the vehicles and plans they offered, he didn't hesitate to answer my question I purchased my Lexus from Sales rep Jason, he was very knowledgeable of the vehicles and plans they offered, he didn't hesitate to answer my questions. He made the car buying experience easy and stress free, Thanks Jason for all of your help! More

Leased a 2019 Lexus ES 350 Manny was very professional , knowledgeable ,and efficient. Everyone from the receptionist to service dept are friendly and customer oriented. Luka Manny was very professional , knowledgeable ,and efficient. Everyone from the receptionist to service dept are friendly and customer oriented. Luka was patient and a good teacher in setting up the apps explaining the features. More

Classic Lexus of Willoughby Five Star Rating for Classic Lexus of Willoughby I would like to express my sincere appreciation for the outstanding sales service that was provide Five Star Rating for Classic Lexus of Willoughby I would like to express my sincere appreciation for the outstanding sales service that was provided to me at Classic Lexus of Willoughby by Manny Britnell. When I purchase a new car I usually visit three dealerships to do research for price and service. This is my second purchase from Classic Lexus and I could not be more pleased; not only for the competitive car pricing, but Mr. Britnell’s professional demeanor, attention to detail, exceptional vehicle knowledge, and his patience during the whole sales process. I would also like to thank Luka Peric, Delivery specialist, who guided me through every aspect of technology in the new car with such knowledge and patience. Another reason that I chose Classic Lexus of Willoughby for my fourth Lexus is their service department and Eric Nicolli. There is no car issue that Eric and his staff cannot resolve, and he persists until any and all issues are found and corrected. Thank you Classic Lexus of Willoughby for your exemplary staff for their high level of professionalism and exceptional knowledge of their product. More

Purchase of Lexus RX350 Everyone at dealership is professional, attentive and friendly. Very knowledgeable when going over the details of the vehicles both when looking to p Everyone at dealership is professional, attentive and friendly. Very knowledgeable when going over the details of the vehicles both when looking to purchase and after purchase. I was impressed that I was introduced to everyone and they all made you feel special. A very positive experience. More

Professional and fair This Lexus dealer was very professional and fair. No back and forth with I have to talk to my Mgr to ok a deal. They will work w you to get a deal don This Lexus dealer was very professional and fair. No back and forth with I have to talk to my Mgr to ok a deal. They will work w you to get a deal done. Lastly, we also got a pic of our car w the Lexus red bow on the car and they gave my son a model car that was exactly like the car we bought, just classy and professional. More