Classic Lexus
Willoughby Hills, OH
Filter Reviews by Keyword
By Type
Showing 275 reviews
My husband and I have been Classic customers for 10 years! Dylan and his team always go above and beyond in every way possible! Always pleased from beginning to end! years! Dylan and his team always go above and beyond in every way possible! Always pleased from beginning to end! More
Exceeded expectations in the middle of the coronavirus We can't say enough about this dealership. We have leased vehicles through Classic over the last 10 years. During COVID-19, when everyone was afraid We can't say enough about this dealership. We have leased vehicles through Classic over the last 10 years. During COVID-19, when everyone was afraid to go out, we went out. We stopped at Classic Lexus. We saw a couple cars we were interested in, so my husband communicated by email. They worked up pricing that was fair and competitive. When we went into the dealership, they had taken even precaution to ensure safety. We were able to test-drive. They made the process super easy for us. Buying cars is not like it use to be. We were between an Infiniti, Cadillac and Lexus, talking to all dealers. We decided to go with Classic Lexus. It was great. Only one disappointment. We leased through Classic Cadillac in the past. All our oil changes were free. This was a great perk. With Classic Lexus, we only get the first free. If I had a recommendation for a change to process, it would be this. Overall, we were extremely pleased and would recommend buying or leasing from this dealership. More
Highly Recommended This is the second vehicle I have purchased from this dealer and was very pleased both times. The sales team are very knowledgeable and friendly. Aaro This is the second vehicle I have purchased from this dealer and was very pleased both times. The sales team are very knowledgeable and friendly. Aaron Williams explained the options I wasn't familiar with and was very enjoyable to work with. More
Outstanding Lexus dealership that is very customer service oriented. The sales team was knowledgeable and supportive throughout the process. Closing was quick and painless. The dealership takes great service oriented. The sales team was knowledgeable and supportive throughout the process. Closing was quick and painless. The dealership takes great care of the customer after delivery. Highly recommend! More
Wonderful Buying Experience After seeing the RX350 that we purchased on Cars.Com I called Classic Lexus and was connected with Jason Kazeka in sales. Following our discussion I After seeing the RX350 that we purchased on Cars.Com I called Classic Lexus and was connected with Jason Kazeka in sales. Following our discussion I decided to purchase the car sight unseen. We live 30 miles north of Pittsburgh, PA and due to the coronavirus were reluctant to travel to Ohio. After expressing this concern to Jason the next morning he said not a problem, I can bring the car to you this afternoon and he did. The car was everything that Jason presented it to be, if not more. He also wiped the interior down due to the virus concerns. All documents were pre-prepared and signed a without issue. Jason proved to be extremely profession, knowledgeable and courteous. Jason is highly recommended by my wife and I to all prospective buyers. More
Shopping for a new car at Classic Lexus was a great experience because of Manual’s professionalism and competence. He was very knowledgeable, friendly and helpful. experience because of Manual’s professionalism and competence. He was very knowledgeable, friendly and helpful. More
Aaron Williams our Sales Rep was outstanding in explaining our options that were available, with our vehicle choice. There was no pressure sales tactics, which were very much appreciated by me. I w explaining our options that were available, with our vehicle choice. There was no pressure sales tactics, which were very much appreciated by me. I would buy from Classic Lexus again. More
Purchased a vehicle and was very satisfied with the service. This dealership has a fantastic service department and sales force. We were looking for a vehicle with low mileage in excellent condition. Our sales p This dealership has a fantastic service department and sales force. We were looking for a vehicle with low mileage in excellent condition. Our sales person found us a vehicle and processed the transaction immediately. More
new car Classic makes you feel special throughout the experience! From sales to service, they are responsive to your needs. This is my 3rd car from them. Classic makes you feel special throughout the experience! From sales to service, they are responsive to your needs. This is my 3rd car from them. More
Outstanding sales & service They take care of your like family...enough said! This is my second time back and will use the a third. Matt and Chris were outstanding. They take care of your like family...enough said! This is my second time back and will use the a third. Matt and Chris were outstanding. More