Classic Honda

Wanted to purchase a new Honda Accord. Our salesman, Eric, was very knowledgeable, friendly and courteous. We test drove a new Accord and sat down to discuss pricing. We made an offer to purchase at a Eric, was very knowledgeable, friendly and courteous. We test drove a new Accord and sat down to discuss pricing. We made an offer to purchase at a price above invoice. Everything seemed to be proceeding smoothly until our trade was offered as part of the deal. As other purchasers have noted, the sales "manger" entered the negotiation and offered $1800 less than Kelly Blue Book "TRADE IN" value. I made a counter offer and was again presented with another ridiculous "low-ball" offer. As an informed buyer, I was not impressed with these tactics and left the dealership. A few days later I made another offer and did not receive a return phone call. Great customer service. I visited another Honda Dealer and completed a purchase the same day. I received 95% of the asking price of my trade and a lower price on the new Accord !!!!! Needless to say I was happy with the new deal. If you are an informed buyer, you will be better served avoiding this dealership. More

Pleasant experience test driving a 2012 Odyssey Touring. Once we sat down the trouble started. Sale price was practically settled through internet emails. Through my research I was expecting a certain range Once we sat down the trouble started. Sale price was practically settled through internet emails. Through my research I was expecting a certain range of price on a 2009 Acadia trade in that was considered in good condition on the KBB scale. Trade in quote came in at 2k less than KBB good trade in price. Said they needed to do better. Salesperson then tried to reason with me by pointing out the price decrease there was on the sale price of the van. Let her know that was a separate transaction unrelated to the trade in value of my vehicle. I needed to leave at that point to meet up with the wife, but instructed that I wanted to hear a better offer and left my phone number. Next day received another offer. This one was 1k less than the the appraised value. At that point I let them know I was going to another honda dealership. At that other honda dealership I purchased the 2012 Honda Odyssey for a slightly better price than classic, and also received full value for my trade and secured 1.9% financing with no addons. So the lowballing tactics cost Classic a guaranteed sale from a person living in the same town as the dealership. What is further troubling is I accompanied my wife as she tried out a civic and fit at the dealership a few days later. When we sat down to talk numbers, a different salesman lowballed her KBB good condition vehicle by $2000. They later came by to be within 1k and priced the new car down to around invoice. Not good enough. So we looked and purchased elsewhere. This was a third dealership that didn't mess around and we got full value on the trade and my price on the car. The takeaway here is it seems the sales-force is trained to lowball the trade and tries to convince you its a good deal by telling you the new car price is such a great deal. I bet this tactic works with many people, but they need to better recognize when they are dealing with an educated buyer. Its a newer and nice facility, and it attracts a lot of people. Those looks are deceiving though. If you go to this dealership, let them know that you are an educated buyer, know the value of the trade, know the typical selling price of the car, and that you just want to cut to the chase. If after that they are still not offering full value, it is time to walk. There are lots of other dealerships in the area. You will be able to get the deal you want. More

I had been searching for a car and someone to finance me for a month when I met Carl and Kaitlyn. I had just left a graduation in Kent, Ohio and decided to stop in to see if they had a Honda Accord I woul for a month when I met Carl and Kaitlyn. I had just left a graduation in Kent, Ohio and decided to stop in to see if they had a Honda Accord I would like and if so, would they be able to get it financed for me considering I didn't have any credit (i was considered a "credit ghost"). Well I did find my Honda Accord and a couple of hours after I got home from test driving it and completing the application, Kaitlyn called me to say my application was approved.......I am proud to say that "I love my Accord" and I really appreciate the sincere kindness that Carl and Kaitlyn showed me, not just while I was purchasing the car but even since then they've called me to make sure everything is going well...and it is going very well! Thanks Carl and Kaitlyn, you two are the greatest! More

Researched used Insights. Saw one at Classic Honda. Go to Dealer, and they say that car that was listed on line (3 different sites) was sold, but they have others. OK, so I drive one with Gary (very nice sal Dealer, and they say that car that was listed on line (3 different sites) was sold, but they have others. OK, so I drive one with Gary (very nice salesperson). We get back, and I tell him for the milage I won't pay that price. Another man comes over, and I say, if you can prove to me what you have in the car, we can start talking. He says come with me. In the process of him "showing me", Kara the GM arrives. She say to him NO! I ask what is the best price, she says $15,400. OK. I leave. More research over 3 days. I see the same "Sold car" STILL online?? Then I "Trade in" the EXACT $15,400 car on THEIR web site, comes back MAX trade value $13,100! THEN, they have the car LOWERED to $15,100!!?? I return and proceed to tell Gary, then who arrives?? Kara the GM. I state all items previous, and she says "Our site trade in is just a general Estimate. I say, you don't use it for customers?? Just a ballpark! I say, why is the "Sold" Car STILL on-line? She doesn't know, can't control web sites!? (Less than 24hrs later, gone from internet??!!) Then I say, why was the price lowered, you told me $15,400. She says "That was for THAT DAY!!!" WHAT?? REALLY?? I will be calling the BBB to report bait and switch. If you want to be lied to, go talk to Kara and the Classic team! If you are interested in being ripped off, go to Classic. Just Horrible! They prey on uninformed consumers. Stay Away!!! More

We took our Pilot in for service. After replacing struts and inner tie rods the vehicle was returned with terrible steering. Took it back said something feels loose and they said oops, we didn't do the ali and inner tie rods the vehicle was returned with terrible steering. Took it back said something feels loose and they said oops, we didn't do the alignment correctly so they did another one. We took it home and the steering was still bad. So we took it back and told them the steering still felt like something was loose. They drove it, and said our tires were bad and wanted us to buy new ones. It didn't feel like bad tires (I'm a gear head that's been driving and working on vehicles for 25 years) but we had them looked at by two different shops and told us they aren't brand new but there's nothing wrong with them. Took it back to the dealer who told my wife I'm a mechanic and I know it's the tires so we aren't going to do anything else with it. So we took it to an independent shop and they immediately found that the inner tie rods were bad and replaced them. PROBLEM SOLVED. Went back to the dealer to let them know and ask them to make the situation right (refund the work they did and pay for the 2nd garage work, only $300 but it was the principle). They refused only agreeing to refund their work out of good will and give a $250 credit for oil changes. ARE YOU KIDDING!?!?!? After screwing up my Pilot and not being able to fix it, I'm not letting you touch it again. And as far as refunding out of good will, when you fix stuff and it's still broke that's called a warranty not a refund. SO THEY DID NOTHING!!!! More

I drive from Akron to get my 2002 civic Si serviced here. They're honest, friendly, respectful of my time, flexible, & happy to answer any questions. They also don't charge extra to install bulbs & Honda wip They're honest, friendly, respectful of my time, flexible, & happy to answer any questions. They also don't charge extra to install bulbs & Honda wiper blades. Pricing was very reasonable & no hassles over expired coupons! I was in the car business at a competitor for 7 years, so I'm no babe in the woods. You can trust these guys to service your car. More

Recently bought a 2011 Honda Civic from Classic Honda in Streetsboro, and I couldn't be happier with my decision to shop at this dealer. From the second my wife and I got there, everyone we encountered was Streetsboro, and I couldn't be happier with my decision to shop at this dealer. From the second my wife and I got there, everyone we encountered was friendly and knowledgeable - most of all our salesman Peter. I had already test driven many cars at several other dealers, and none of the salesmen I encountered treated my wife and I with the same courtesy and respect as Peter. He knew detailed information about every car on the lot and politely answered all of our questions with out any pressure to buy. The day we bought our car, we realized there was a nail in the tire. When we brought it back to the dealer the next day, they took care of it without a hassle. I definitely recommend this dealership to anyone looking to buy a new car. More

What a pleasant encounter dealing with an honest straight forward car sales man, Jacob at Classic Honda on Colonial Drive in Orlando, Florida. From the first time we met Jacob we felt at ease. His pleasant forward car sales man, Jacob at Classic Honda on Colonial Drive in Orlando, Florida. From the first time we met Jacob we felt at ease. His pleasant attitude and willingness to answer any and all of our questions meant a lot to us. He is very informative as well as patient and made our new car acquisition a very pleasant experience. Thanks Jacob you will most definitely make many more car buyers happy with your professionalism and helpfulness. Agneta More

Test drove the CRV after a long day of check out other cars. I absolutely fell in love with car. Liz was great and listened and respected that I had just started looking at vehicles and that I would be ba cars. I absolutely fell in love with car. Liz was great and listened and respected that I had just started looking at vehicles and that I would be back. I next had exactly the opposite experience at our local M**** dealership and while I liked the car and was looking for a ballpark price, I wrote the car off my list immediately because of the salesman and the dealership philosophy. After a few more car reviews I returned to Classic with my wife (it is her car!) so she could drive it. Liz took the extra time with her and explained all of the features and my wife fell in love with it as well. I felt no pressure during the sales end and felt we achieved a reasonable price in a short period of time. I look forward to future visits to classic. Thanks.. More

My salesperson, Nancy, was very easy to work with and not intimidating or pushy at all. She was able to get me the deal I was looking for. Kaitlyn was very friendly and knowledgeable and a pleasure to work intimidating or pushy at all. She was able to get me the deal I was looking for. Kaitlyn was very friendly and knowledgeable and a pleasure to work with. More