Classic Buick GMC

We are extremely satisfied with Ruben! We have been following him since he worked at Toyota back in 2022, and there’s a reason we keep coming back. Ruben has always gone above and beyond f We have been following him since he worked at Toyota back in 2022, and there’s a reason we keep coming back. Ruben has always gone above and beyond for us he answers every question, addresses every concern, and makes sure we feel confident in every step of the process. He isn’t just a great salesperson, he’s truly become a great friend. It’s rare to find someone so genuine and dedicated in this industry. We highly recommend Ruben to anyone looking for outstanding service! More

everything went smoothly, including unexpectedly having to delay car retrieval for several days following shop time to delay car retrieval for several days following shop time More

The process was handled with courteous and professional. This was my third vehicle purchased with Mani involved. professional. This was my third vehicle purchased with Mani involved. More

Absolute nightmare from start to finish. This dealership is broken at every level. This was, without question, the worst car-buying experience I have ever had, and that is saying a lot. This dealership is broken at every level. This was, without question, the worst car-buying experience I have ever had, and that is saying a lot. From the beginning, communication was a disaster. I worked with Mike Dunn, who openly told me that the technician who inspected the vehicle had been fired, the inspection documents were lost, and that the dealership was experiencing high turnover — something he attributed to the fact that he himself had only been there three weeks. That should have been my first warning. Despite that, I continued in good faith. That was a mistake. Calls and emails went unanswered repeatedly. I was told — over and over — that someone would “call me back.” They didn’t. This happened again yesterday and again today. Because nothing was getting done, I escalated to Mike’s supervisor. Shockingly, the same behavior continued: no follow-up, no ownership, no communication. At that point, the General Manager had to step in. Even then, nothing improved. The General Manager also failed to call me back — twice. At that moment it became crystal clear: this isn’t a single bad employee. This is how the dealership is run, and it is clearly tolerated at the top. The most egregious part of this ordeal: The dealership released the vehicle to a carrier and shipped it out of state without collecting my down payment and without issuing a temporary tag. I was not contacted to finalize this until after the vehicle was already leaving. The dealership later claimed emails and calls were made — they were not. When I followed up (calmly and reasonably) requesting the temporary tag be emailed to me so I could ensure everything was legal and documented, I was told by a staff member that I “needed to calm down.” That response is unbelievable, insulting, and perfectly summarizes the culture at this dealership. Sales, finance, and administration do not communicate. No one owns the deal. No one follows through. Customers are left chasing basic paperwork and answers while being gaslit about missed communication. This place is not “busy.” It is dysfunctional. If you value professionalism, accountability, or even basic respect for your time, do not buy a vehicle from Classic Elite Buick GMC. The way this dealership operates is a reflection of leadership — and leadership here has clearly failed. More

Friendly Professional always on time. Highly recommend this excellent service department to any Buick owner Highly recommend this excellent service department to any Buick owner More