Claremont Toyota - Service Center

I made an appointment for a specific time once I got there prior to my appointment waited additional 30 minutes for them to take the vehicle. Which i understand it was busy time, I just would like a bet there prior to my appointment waited additional 30 minutes for them to take the vehicle. Which i understand it was busy time, I just would like a better turn around time it took them 2 hours and a half to finish my car. Regardless customer service was great just the turn around time was a little to long More

The customer service was good, the only problem was the waiting time too long, musical videos or something different then sports will be appreciated! In the waiting room waiting time too long, musical videos or something different then sports will be appreciated! In the waiting room More

I brought my car in for service and it took a while like 2 hours to wait. Once my car was ready, nobody notified me that my vehicle was ready. What made it worst was when I took my paperwork from the cashie 2 hours to wait. Once my car was ready, nobody notified me that my vehicle was ready. What made it worst was when I took my paperwork from the cashier that showed my car was finished and ready to be given back to me. I gave it to the Valet clerk (Chantella). She had the worst attitude in this whole experience. She acted like she hated to be there and was annoyed that my car was ready for pick up. After I gave her my paperwork it’s her job to have a service porter bring the car to the pick area. I waited in the pick up area for 30 minutes. I noticed that customers were getting there cars that were behind me first. I walk back inside and ask chantella if my car was on its way. She snapped back in a rude loude tone . I need your paperwork. Did you give it to me? I replied yes I already gave it to her a while back and I been waiting. She rolled her eyes back with unprofessional annoyed look and yelled go wait outside it should be coming up. I was shocked by how she was taking to me. Rude, unprofessional, and she look like she hated the world. The sales side is nice , the service advisors are nice. But when you go pick your vehicle from the valet clerk your experience turns upside down. I used to work in customer service and the auto industry. This was horrible to treat anyone in any business. More

I've taken my vehicles to be serviced by dealers for many years. I never felt so dismayed from the moment I arrived waiting for a service advisor to the last moment in the overcrowded waiting lounge. years. I never felt so dismayed from the moment I arrived waiting for a service advisor to the last moment in the overcrowded waiting lounge. More

Great service! This was my first time using Claremont Toyota, I will be back for my next service! This was my first time using Claremont Toyota, I will be back for my next service! More

Great service from start to finish. I'm impressed for the professionalism shown on the request for service. I'm impressed for the professionalism shown on the request for service. More

Kevin Alvarez made my first visit to the service department nothing less than exceptional! First class customer service! I love how he didn't try to sell me any unnecessary services. department nothing less than exceptional! First class customer service! I love how he didn't try to sell me any unnecessary services. More

They did do my oil change but this is the second time I got serviced and they didn’t wash my car. And left oil on my car. got serviced and they didn’t wash my car. And left oil on my car. More

Terrible customer service. We have had our vehicle serviced twice in the last year at Claremont Toyota. Both times the workers are snotty, rude, dismissive and unprofessional. We have had our vehicle serviced twice in the last year at Claremont Toyota. Both times the workers are snotty, rude, dismissive and unprofessional. They also recommended an auto body shop to fix some front end damage on our car. They referred us to a corporate chain auto body shop that gave us an estimate triple the cost of an estimate we received from our local independent auto body shop. More

I wanted a specific vehicle and Ruby responded online right away. She found the car I was looking for and walked me through the process. Johnny Vargas helped me on site and even came in on his day off to right away. She found the car I was looking for and walked me through the process. Johnny Vargas helped me on site and even came in on his day off to show me my new car. Buying a car from Claremont Toyota is "drama free." I highly recommend this dealership. More