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Claremont Toyota - Service Center

Claremont, CA

4.4
2,972 Reviews
Call Service Center (909) 542-1828

2,972 Reviews of Claremont Toyota - Service Center

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January 03, 2025

bad customer service they dont follow on the parts to fix my issue on the time they toll me More

by ART.MG1916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Claremont Toyota responded

Art, We're disappointed to read about this lack of follow-up. If this issue with your vehicle still has not been fixed, please contact us at your earliest convenience and we will be happy to assist you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 03, 2025

Friendly attentive I think I would buy at Toyota again and thank you for your kindness More

by ARTEAGAF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nestah Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Claremont Toyota responded

Thank you! We’re thrilled to hear you had such a positive experience with us. Your kind words about our team mean a lot, and we look forward to serving you again in the future! Enjoy your ride! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 03, 2025

It's great that we can handle things so efficiently even without an appointment! Will choose here next time. More

by 8600172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Claremont Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our walk-in service. We look forward to welcoming you back next time! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 31, 2024

Took very long (3 hours quoted 2 once arrived) for basic 15,000 service that I had an appointment for. Service tech overfilled my tires 7 psi over door sticker recommendation. Very disappointed. Waiting are More

by DF
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Jan 02, 2025 -

Claremont Toyota responded

This is extremely discouraging to read. We take pride in providing both prompt and accurate service and we're disappointed that didn't happen. We're also disappointed to see you were unhappy with our waiting area and amenities. Your feedback is extremely important to us and allows us to better serve our guests, which is why we'd like the opportunity to speak with you about this further. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 30, 2024

I had the best experience, thank you, nasir. .. Mohammed... and Davy. They went about and beyond. More

by JENNYBEAN2356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Alsalamony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davy Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nisar Sael
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Claremont Toyota responded

Thanks, Jenny! We're thrilled to hear you had such a great experience with Nasir, Mohammed, and Davy. Our team always strives to go above and beyond for our customers. We appreciate your feedback and look forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 28, 2024

Everything went good up till leaving the car at the service center. I was waiting for the call/message (in the waiting room) from the service center that my car is done, but did not happen till I went More

by IAHMAD2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2024 -

Claremont Toyota responded

Your time is valuable and it must not be wasted like this. We should have done a much better job of communicating to you that your vehicle was ready. This is something we will be addressing with our team and making sure doesn't happen again in the future. We appreciate you bringing this to our attention and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 27, 2024

This was my first visit for service (new car) and they took my car back right away and handled my rideshare for me. Great service. More

by MICCI.RHODES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 30, 2024 -

Claremont Toyota responded

Thanks, Micci! We're thrilled to hear you had a great experience with your new car. Our team is dedicated to providing efficient service and making your visit as smooth as possible. We look forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 27, 2024

Claremont Toyota is the place to go! Nothing can go wrong with their great and professional service. Thank you, Arturo Hermosillo and Luis Medina! More

by LUISPROFIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Arturo Hermosillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Claremont Toyota responded

We're thrilled to hear you had such a positive experience with Arturo and Luis. Your satisfaction is our priority, and we appreciate your kind words about our service. Looking forward to seeing you again at Claremont Toyota! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 27, 2024

Claremont Toyota has the best service and the staff is great and Oscar Armas is great More

by DIGITALERIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
Report | Print
Dec 30, 2024 -

Claremont Toyota responded

We're thrilled to hear you had a fantastic experience with our team, especially with Oscar. We pride ourselves on providing excellent service and appreciate your positive feedback. Looking forward to seeing you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 27, 2024

My sales appointment with Manny was at 10 am. I Arrived at 9,:30. No Manny. they said he would arrive at 11 am …. He never did show up for work Worked with a salesman and the. blue More

by JHANEKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny in Sales
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Dec 27, 2024 -

Claremont Toyota responded

Your time is valuable and it was never our intention to waste it. We hope that you still like the Gray RAV4 Prime and we will be sure to address this appropriately with our team and make sure we're better communicating with our guests. We appreciate both your business and your feedback and should you ever need anything in the future, please don't hesitate to let us know. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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